Absolutely amazed to get a response from management in response to my review dated July 2017 titled Appalling Customer Service as its more than I managed to achieve during all previous contact with the inn. Unfortunately, however this response is totally incorrect. The first time I was told that deposits are usually non-refundable was when I tried to cancel the booking. Yes a letter with a receipt was sent to me but as stated in my initial review no terms and conditions were enclosed. I agree it is a shame I had to voice this disappointment on here but having attempted several times to get a direct answer from management and not, I felt I had no other option, wouldn't you agree? I now see that if the management feel they have to lie then how can staff be expected to offer a high level of customer service.
Avoid at all costs.
Not that you really need to know this, but i feel i need to say this
By the time you requested your money back, my son slipped in the bath, knocked his head, and suffocated to death,
I have just recently returned from my bereavement, i get you are frustrated over a £30.00, nobody is lying, the staff did the best they could under the circumstances, yes they could have told you to wait until i returned, but instead they followed protocol.
Like i said the damage is done, i apologise for the inconvenience caused.
Get an answer from Ralegh's Cross Inn staff and past guests.