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Ralegh's Cross Inn Questions & Answers

Widnes, United Kingdom

Absolutely amazed to get a response from management in response to my review dated July 2017 titled Appalling Customer Service as its more than I managed to achieve during all previous contact with the inn. Unfortunately, however this response is totally incorrect. The first time I was told that deposits are usually non-refundable was when I tried to cancel the booking. Yes a letter with a receipt was sent to me but as stated in my initial review no terms and conditions were enclosed. I agree it is a shame I had to voice this disappointment on here but having attempted several times to get a direct answer from management and not, I felt I had no other option, wouldn't you agree? I now see that if the management feel they have to lie then how can staff be expected to offer a high level of customer service.

Avoid at all costs.

over a year ago Answer

2 answers

Property representative
Helpful answer
Not as helpful

Not that you really need to know this, but i feel i need to say this

By the time you requested your money back, my son slipped in the bath, knocked his head, and suffocated to death,

I have just recently returned from my bereavement, i get you are frustrated over a £30.00, nobody is lying, the staff did the best they could under the circumstances, yes they could have told you to wait until i returned, but instead they followed protocol.

Like i said the damage is done, i apologise for the inconvenience caused.

over a year ago
Helpful answer
Not as helpful

Nicola, the staff always try hard to please, Carol the manager try's her best all the time, if you don't like the pub bugger off somewhere else and stop complaining !

Life's too short for moaning an complaining

over a year ago
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