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The Ride Questions & Answers

8,888 Reviews
Ranked #1,447 of 6,577 Attractions in New York City
Sheffield, United Kingdom

How do you get your money back when you give staff your New York Pass to scan but they don't. Then you find your credit card has been charged as though you didn't turn up. When we booked we followed the instructions which said your credit card wouldn't be charged, it was to secure a place. How many more people has this happened to? We was a group of 4!

over a year ago Answer

3 answers

Attraction representative
TheRideNYC
New York City, New York
Helpful answer
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Hi, if you showed up with a valid Pass, we scanned it and you still got charged, that is an issue. Please contact our Customer Service team at boxoffice at experiencetheride

over a year ago
Sheffield, United Kingdom
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0
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we booked the day before we went, we have pictures, we even spoke to the lady in Starbucks before we went because my Dad is in a wheelchair so we was quite memorable. Mum has tried but they are saying we have booked through a different site even though we put in New York pass and followed instructions. Mum didn't want to say, it only came out by accident that we'd actually paid for it twice, they have said no refund, I'm disgusted!

over a year ago
United Kingdom
Helpful answer
0
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Not as helpful

Did you book in advance? No issue when I did it. Can you send them any pics of you on the ride as proof?

over a year ago
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