Beautiful newly built hotel with spacious and comfortable rooms near to the ecological protected area in Tulum. The rooms were equipped with a small fridge, 2 king beds, plenty of pillows and duvets, and the shower head was awesome (in comparison to other hotels). Did not see hairdryers though, but towels were changed everyday and fresh water was also replaced each day. This hotel had a wonderful pool at the rooftop, and sometimes saw the bar open. It seemed a really nice area to enjoy the night sky while having some drinks in the pool. Also, this hotel had only 4 parking spaces at the entrance door, but parking in the street was possible free of charge, so everyone staying at this hotel would park along the streets. A search of this hotel on the car GPS was often not found, but, once typed the name of the street on google maps, the hotel name came up. Probably, this happened as the street seems to be new as it has not yet been asphalted. Next to the hotel, there were two big supermarkets within 10 minutes walking distance. The beach though was located around 30 - 40 minutes walking (ideally, car is best). Staff at the hotel was always very nice and friendly. The breakfast used to be a struggle. Each morning we'd arrive downstairs at breakfast times and, after putting our orders through a waitress, would have to wait 25-30 minutes to have our meals prepared. It was alright to have as much black coffee as we wished, but hotel did not have a buffet for fruits, iogurts and similar items. The waiting time for breakfast was just something that bothered most guests. While people would come and go in a slow pace during busy breakfast hours, early risers had to face the same problem (one day left the bedroom at 7 am, but could only eat breakfast at almost 8 am - understandable in busy hours). It is certainly an issue at this hotel. The idea of having a chef making your breakfast is not a bad one, but if it's going to take this much time (40 - 50 minutes), then it would be better to reduce cooked options and offers breakfast food and drinks in a buffet style for free intake by guests. Without acknowledging this may be a real issue, hotel had a waitress, which was a bit rude at times (not great english speakers btw), attending to tables and going back for refill hundreds of times. Oh, and there is no elevator in this property. It's a 3 floors tall building and, maybe for some people, an elevator is not a big deal, but could did not see information about this anywhere in my search. At the end of our stay, hotel staff requested oral feedback from us, and although we began with the positives of this property, the negatives were not even heard - were not interested to listen to guests dislikes... Very good hotel, but will they survive in the long run?
Amazing place, great value, you need to stay here!
Location: if you want the best of both Tulum city and beach, Zendero’s location is in the middle of both making it possible to enjoy the hotel zone as well as the chill localish vibe by walking or with a short bike ride. Tucked away in an alley right off of the main road, so noise was minimal.
Price: good value for a brand new spot, free breakfast, bike rentals were a little steep for $11 USD a day.
Hotel: there’s less than 50 rooms, enclosed in a beautiful courtyard and there was minimal noise.
Room: super new, modern, minimalistic, strong air conditioning and even a mini balcony. Sparkling clean, it was an oasis to come back to after a day out. Room was on the smaller side, but had everything you needed.
Staff: AMAZING! From the friendly check-in, accommodating cafe staff, everyone was super helpful and did everything with a smile. The manager Alex was wonderful, kind and patient, even offered to help me with a troublesome chore in Playa del Carmen (50 mins away) to help make my airport transfer easier.
Amenities: everything worked and was well maintained. There’s a tiny rooftop pool and bar area, but it’s not the highlight of the place. It’s a good spot for a quick dip, but I would definitely head to the beach for real sun time.
My stay at Zendero was part of a yoga retreat and it was the perfect hotel, vibe, energy, ambience location for just that - a retreat! The decor of Zendero is simple, minimalist but stylish and yes very Zen! I had a single room with a balcony and bathroon en-suite (with a rainshower shower head that always rained as much hot water as you needed!!). The room also came with a refrigerator and safe which I really appreciated both. Also included in the room was a flat screen tv with cable channels (Dish I believe) but I never spent any time watching tv because...TULUM! Too much to explore see and do to sit and watch television. The hotel also has a rooftop pool and lounge area that was awesome to enjoy any time of day. With your room breakfast was included each morning and the selections were wonderful - from the coffee to the fresh juices to the variety of well-cooked dishes...what a great way to start a day of exploring Tulum or chillin' at the rooftop! Zendero is located in Tulum town within walking distance the to the main street where all the restaurants and shops you could ever need for anything are located. To stock up your room with snacks, water, wine/beer, etc, there is a Chedraui less than 3 blocks away as well as a SuperAki (both local supermarkets). There are also a couple of great small local eateries within a block of the hotel with great food at not so touristy prices. But of course what makes any hotel stay stellar is the staff. The staff at Zendero are friendly, welcoming, engaging, fun, and there to help with whatever you may need to enjoy a fantastic stay. When I arrived I was greeted by Javier who checked me in, helped me with my bags to my room and for the whole week was there to help me and all the other guests with recommendations for local must sees/dos or with anything else they may have needed help with or just to offer an Hola, como estas? with a smile! Thank you Javier and all the Zendero staff for everything you did to make my stay and our yoga retreat so Zen-tastic! Whether for a retreat or simply a solo visit, next time I am in Tulum, Zendero Tulum Hotel will be my choice!
Stayed here for 3 nights. Booked there based on the good ratings they got.
Got a room at the first floor, so the patio was basically with a wall in front of it, so the room was a bit dark.
Otherwise good (no cleaning on the first day though, maybe because it was Sunday?)
Breakfast is good, with a good choice of made-to-order food.
The location is good too (not too easy to find, road to the hotel is not paved but a gravel road). You can walk to 'tulum center' or take a bike to the beach.
The rooftop terrace is nice, but the "pool" is merely made for good pictures, rather not for swimming.
Service overall was good.
This property was really nice and new. All the staff was extremely helpful, the breakfast was tasty and had a bunch of great options. Good location between town and the beaches but definitely get a bike or scooter to get to the beach. Rooftop pool was nice but small and had a cool view. Bathroom was nice and clean. I would stay here again.