Rooms are huge and spacious. There js an Underground parking but won't fit my 2019 Warlock. I think the clearance is below 6ft. Friendly staff and nice location. The view is perfect. The hotel location is not too busy but close to all the restaurants.
Super cozy and comfy hotel. Stayed here with my partner in July, where we went for a hiking vacay in Banff. The room was a good size, and I loved the private double-tub after a long hike! The pool area was okay, could have been cleaner, but okay facilities. A special shout out to our receptionist, a great young woman (didn’t get her name) who offered brilliant hiking recommendations and was generally just super cool and helpful! The complimentary roam pass offered by the hotel was great for transportation, but a good to know is that it does only covers local routes, thus not routes to Lake Louise or Johnston Canyon (these must be bought separately). Thanks for a great stay :-)
Clean and comfortable hotel. Close enough to downtown to walk. Front desk has free passes for the Roam shuttle if you don’t feel like walking. Nice staff with good tips for restaurants and hikes.
My only complaint is that we had to ask for maid service. We returned from a full day out expecting a tidied room and found ours untouched. For our four night stay, the room was only cleaned once when I asked the front desk for maid services.
Stayed here with family and friends. Hotel staff was friendly. Room was sufficient. Like many of the hotels in Banff, a bit run down but on par with the area. Bit if a walk to get to the main strip of shops and restaurants especially in the winter with young kids. We werent skiing but saw bosses to the ski hills very close by.
Would stay here again during other seasons but would prefer a closer place with young kids for winter months.
What's not to like? We had a huge bed each, our room overlooked the pool and hot tub. We were able to bring outside food up to our room to eat. The staff were incredibly friendly and helpful. It's located a little walk from town and the trails. The rooms are warm (or cool with air con), dry and have good sized bathrooms. Please can we come again?