Our family with kids aged 12 & 7 stayed over Thanksgiving weekend 2020 during Covid restrictions. Masks are mandatory everywhere inside the hotel.
It was for sure a different experience than what we are used to but it was a nice little getaway before winter arrived.
We booked a loft room which is quite a bit bigger than a normal room. It had a mini kitchenette with a stove, mini fridge and microwave. The kitchen had no supplies in it, but we called down and they brought up utensils and plates. It had a full bathroom in the main area and upstairs in the loft a half bathroom with toilet and sink. There was a bed upstairs, and a bed downstairs and they were very comfortable. We had a balcony with a view of the mountains. Housekeeping was only upon request because of Covid, we chose to not have anyone in to clean but were able to just call for supplies as needed. Wifi worked good.
The pool was open and you can swim as long as you wanted as often as you wanted, as long as no one was waiting. The maximum was 8 in the pool. There is a hot tub, but it was closed due to Covid which was very disappointing. The showers in the changeroom were closed, but you were expected to shower in your room beforehand, didn’t make sense to me. There was at least three times we had to call reception to ask for towels as there were no pool towels. The gym was open but the sign said you had to pre-book your time. There is a pool viewing area in a sitting area on the floor above.
Only one family in the elevator allowed at a time, which proved to be challenging to be able to get on. There are two elevators, but we often chose the stairs instead so we didn’t have to keep waiting.
Underground heated parking was free, but it sure is low clearance. Says 6’6 is max. and some areas are lower. There was one spot that the roof rack on my Yukon scraped a few times.
There is a kids park beside the hotel.
There is a restaurant in this hotel, but we did not eat at it. The Keg is the next block over inside another hotel and they do serve breakfast at this Keg.
Considering circumstances, overall it was a good experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.