Love the pool. The slide was closed on the Sunday we went although they said it would be open but honestly, we were happy with the waterfall and hot tub!
Rooms were a bit loud at night because there are lots of kids in the hotel- we travelled with kids so not a problem for us, but could be disruptive for someone travelling without kids who doesn't appreciate their squeals and running through the halls, lol!
The arcade ate our money and when the staff was trying to help us, his manager (Kiran) stopped him and told us we could get our money back at checkout. The next day at checkout, he wasn't there and no one knew how he wanted it handled, so the employee from the day before just completed the cash refund he had tried to do the previous day. This was funny to me because if Kiran just let them do that the day before, we could have gone back to the arcade, used our coins and had a better stay. He really showed his cheapness in that moment. I get the feeling that this hotel cuts corners because of management.
The only bad thing that happened was that I sat on a rusty pin in the stuffed chair. I have my tetanus shot thank goodness and I am glad it wasn't one of my kids. However, this is an example to me of the hotel management not letting their cleaning staff the proper amount of time to clean the room!
All the front facing staff we met (cleaning front desk, pool) were so kind and helpful, I want to be clear that the issues we had were from management. Kiran really put a bad taste in our mouths for the whole stay- give him some training in customer experiences!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.