All You Need to Know About the Rooms
at Pocaterra Inn & Waterslide
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Room review highlights
... value for money and service is attentive and efficient. Room itself was well equipped and comfortable. There is a...
... I am giving this hotel is NOT a representation of the hotel room that I stayed in. Our room had two double queens, a...
A gas fire in your room, a proper quilt and an airy, light room. The stuff of dreams? No. The stuff of $150+ rooms. These...
Most popular question about the rooms
Are the pets allowed on any room or do you have designated rooms for guests with pets?
Answer from Amanda E
Jan 2019 |
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Featured room amenities
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Reviews that mention rooms
Write a reviewThe hotel is clean and stylish.The are friendly and helpful receptionists There is an excellent restaurant where we had breakfast and dinner. Food was very good and great value for money and service is attentive and efficient. Room itself was well equipped and comfortable. There is a beautiful inside water park. We really enjoyed hot tub and water slide. We strongly recommended the hotel.
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Review collected in partnership with Best Western
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PocaterraMgmt, Director of Sales at Pocaterra Inn & Waterslide
Responded May 22, 2017
Hello elena703, Thank you for taking the time to leave a generous review and such positive feedback. We are pleased to hear that you had good encounters with our staff and service levels. We appreciate the commendation and hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
May 20th 2015
Let me say that the rating I am giving this hotel is NOT a representation of the hotel room that I stayed in. Our room had two double queens, a fireplace, microwave and a fridge. The room is really big and has a nice lcd tv. The morning breakfast was excellent with lots of hot and cold food items to choose from, top notch work on the breakfast.
We booked this hotel as a final stop on our way home from the coast because it had a pool and water slide. My children were excited that they got to go watersliding when we got to the hotel after a long drive. When we checked in there were in fact people in the pool and using the water slide. After dinner we headed down to the pool area, and much to our dismay it was closed for maintance. So I called the front desk at 6pm to ask what was going on with the pool. The front desk person said she didn't know but the maintance people were working on it and should be done in a few hours around 6pm. I then asked that since it was 6pm is the pool ready. She said she would check with maintance. At 6:15 my wife went to the front desk to ask about the pool, still no word on if it is ready, again we were told she was looking into it. At 6:30pm another couple joined us in the pool area and we told them the story so far. At 6:45 the couple that joined us went to ask if the pool was going to open and was told that the maintance people were working on it. As he came back into the pool area we saw two maintenance guys walk out of the hotel and proceed to smoke for 15 minutes. At 7pm we were informed that the pool would not be ready until maybe the next day. As we had booked this hotel for the pool area it really made me mad that nothing was done to fix whatever issues there were. I wasted my points booking this hotel and I will never stay here again. The hotel did not care about us at all.
Let me say that the rating I am giving this hotel is NOT a representation of the hotel room that I stayed in. Our room had two double queens, a fireplace, microwave and a fridge. The room is really big and has a nice lcd tv. The morning breakfast was excellent with lots of hot and cold food items to choose from, top notch work on the breakfast.
We booked this hotel as a final stop on our way home from the coast because it had a pool and water slide. My children were excited that they got to go watersliding when we got to the hotel after a long drive. When we checked in there were in fact people in the pool and using the water slide. After dinner we headed down to the pool area, and much to our dismay it was closed for maintance. So I called the front desk at 6pm to ask what was going on with the pool. The front desk person said she didn't know but the maintance people were working on it and should be done in a few hours around 6pm. I then asked that since it was 6pm is the pool ready. She said she would check with maintance. At 6:15 my wife went to the front desk to ask about the pool, still no word on if it is ready, again we were told she was looking into it. At 6:30pm another couple joined us in the pool area and we told them the story so far. At 6:45 the couple that joined us went to ask if the pool was going to open and was told that the maintance people were working on it. As he came back into the pool area we saw two maintenance guys walk out of the hotel and proceed to smoke for 15 minutes. At 7pm we were informed that the pool would not be ready until maybe the next day. As we had booked this hotel for the pool area it really made me mad that nothing was done to fix whatever issues there were. I wasted my points booking this hotel and I will never stay here again. The hotel did not care about us at all.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from PocaterraMgmt, Director of Sales at Pocaterra Inn & Waterslide
Responded Jun 7, 2015
MrFat187, While we are happy you were satisfied with the quality of your guest room, we greatly apologize for the inconvenience of the pool closure during your stay. At times maintenance is required to maintain a safe and clean experience for guests using the pool. It is very rare that the pool gets closed for an extended period of time, during which would be regular usage hours. Unfortunately that day we changed all the windows in the pool area, which took longer than we anticipated. We hope that you do come back as your patronage is sincerely important to us. Thank-you for staying with us regardless, and we hope we can make it up to you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A gas fire in your room, a proper quilt and an airy, light room. The stuff of dreams? No. The stuff of $150+ rooms.
These (OK - maybe not on-demand gas fires) should be standard for BW PLUS hotels and here, they are.
Other than breakfast there are no dining facilities but there are restaurants and fast food joints within walking distance (e.g. MacDs for my wife and me tonight!).
Lazy day for us coming up tomorrow but this hotel can cope with this; it is not claustrophobic in that regard. Other BW hotels cannot claim such.
Would heartily recommend this hotel.
These (OK - maybe not on-demand gas fires) should be standard for BW PLUS hotels and here, they are.
Other than breakfast there are no dining facilities but there are restaurants and fast food joints within walking distance (e.g. MacDs for my wife and me tonight!).
Lazy day for us coming up tomorrow but this hotel can cope with this; it is not claustrophobic in that regard. Other BW hotels cannot claim such.
Would heartily recommend this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We just wanted a weekend get away. I quickly booked on line knowing that Canmore is a popular place. When we arrived on Saturday (as we had planned), and presented our reservation number they told us that was for the night before. I accidentally booked the wrong day and never read the confirmation. The desk staff immediately said "no problem, we'll make it work", and they did! We got a lovely room with no hassle and just as much customer care as if I hadn't done something wrong. So clean, comfortable beds, quiet and a Great breakfast!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
We booked in for three days in Oct and from the friendly reservation man to the check out it was awesome. Hotels room are scenic and clean, fireplace, mini fridge. Beds are like sleeping on a cloud. Pool and Jacuzzi excellent and the buffet breakfast the best! This should be a five star wonderful!
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Room Tip: They are all great rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PocaterraMgmt, Director of Sales at Pocaterra Inn & Waterslide
Responded Nov 1, 2017
Hello Lege N, Thank you for your extended stay at our property. We are very pleased to hear that entire experience from reservation to check-out went as smooth as we intend. We just replaced all our beds with brand new mattresses and box springs this summer! Thank you for mentioning their comfort, we are pleased you were comfortable and satisfied. We hope to see you again soon, thank you again for choosing our property!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the rooms
Answer from Amanda E
Jan 2019 |
There are designated rooms for pets, and you need to book one of these. They are quite convenient for pet owners actually, the room we had was near an exit for letting dogs out and also in the hallway (not sure if deliberate or not) near a vent which created a low level of white noise which was actually appreciated as we had a dog that might have barked more if he'd been hearing footsteps, etc.
Answer from Alan B
Jul 2018 |
Sorry I missed this message. AllTop floor rooms facing the mountains have uninterrupted views.
Answer from Alan B
Jul 2018 |
All suites have sofa beds yes
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