I understand the situation that Jonathen found himself in, and to point, I sympathize with him. The main problem.....choice of apartment. Unlike the majority of holiday resort accommodation, the rooms, or in this case entire apartments, are independently owned. So, the apartments can vary with regard to :- condition, furnishing, decoration, cleanliness, the location within the resort (which will effect how much Sun it gets, and when), views from, facilities provided within the apartment, and those in their garden or terrace as the case may be. In a nutshell, some are nicer than others. But how do you discover which are the good, and the not so good ?......the tripadvisor reviews tell you ! If you prefer Sun most of the day 'till late afternoon, an apartment on the Gibraltar side (Blocks E & F) of the resort may well suit you best. If the evening Sun is more important to you, you may prefer an apartment on the Marbella side (Blocks A & B & C). The main road (N340 / A7) does runs very close to the coast along much of the Costa del Sol, but the design of the Mar Azul Resort avoids ANY road noise to the lovely gardens, to all pools, and to MOST of the apartments. If the review of a particular apartment doesn't mention a noise problem, there isn't one, because they would if there was. Regarding the indoor leisure club :- In October 2014 there was a problem with a leak through the ceiling in the spa area, which was at the time of Jonathen's visit, and I suspect that this may have give him a poor impression. That problem has now been rectified, and we apologize for the problem. The spa is open all year round, and our reception / security staff permit our guests through their reception area as required. If maintenance work needs to be carried out, all owners are given notice, and they would be expected to inform their guests. If indeed a guest's holiday is effected, a refund would normally be offered. Between the months of October and April, some facilities, such as the sauna, may be turned off to conserve energy, but our reception staff will ensure that they are fully functional if given a few hours forward warning. The inside pool is heated all though the year, and the water is maintained to the highest quality of hygiene. Regarding the Laguna Village, an eclectic collection of chic shops, character restaurants, leisure clubs, cocktail bars and cafes built right on the beach, and just a 7 minute walk from the Mar Azul Resort. In the Summer months the delightful seven minute walk to it could include a fine pathway through the attractive grounds of the 5 star Kempinski Hotel, past an ancient watch-tower, and alongside a nature reserve where terrapins, rock-martins and parakeets can all be observed. But you may get some sand in your best shoes. AND, in the off-season the demands of the walk become a little greater, as the River Padron may well flow between you and it ! Okay, the alternative approach to the Laguna Village does include a stretch right next to the main coastal road, but it can surely not be described as a "hard-shoulder", because there is an unmentioned and very substantial steel crash barrier between you and the traffic. Having walked the pathway many hundreds of times my honest appraisal is that there is more danger in crossing any main road in Marbella, Seville, or Malaga. In fairness, I should mention the constriction in the pathway, on either side of the bridge over the River, which may make this pathway impossible for wheel-chairs and the like, but otherwise the bridge provides a fine view of the aforementioned nature reserve. And finally on this subject, our helpful 24 hour reception / security staff will be delighted to arrange a third option, namely a taxi, which will just add a relatively small financial addition to the cost of your night out at the Laguna Village, or Cruisos Beach Bar. And whilst mentioning our reception / security personnel, may I tell you a little more about husband & wife team Mimi & Marco. For the last 8 years they have provided the most excellent service to the Mar Azul community, and as far as I am aware, in all that time, there has been no breach of security, or unwanted intruders on the Resort. Without doubt this contributes to the feeling of well-being on the Mar Azul Resort, promoting the relaxing ambiance in this peaceful oasis on a very lively coastlne. The services of Mimi and Marco have been praised in several reviews. But they have a difficult job trying to keep everyone happy. Sometimes there may be a conflict of interest. For example, a guest may have signed a rental agreement agreeing to vacate a holiday apartment at a given time in order to facilitate the thorough cleaning of the apartment in time for the next guest's arrival later in the same day. A tricky situation when the vacating guest finds better things to do with their time than leave at the agreed time, ......but Mimi & marco will be on the case, and ensure fairness prevails, even if someone leaves upset. But if M & M didn't take their job seriously, the next guests could arrive to an uncleaned apartment, and face an unfair and unnecessary delay before THEY could enter their holiday home. And the most common complaint in any holiday environment with a swimming pool.....guests leaving their towels on loungers and disappearing for hours !! But Mimi & Marco don't stand for that, in the interest of the majority, but may not gain friends by insisting that our pool rules are complied with. Having reception duties in addition to their security duties, M & M are in the font line when a guest has a complaint about their apartment, and if they can help with the problem, they will always do so, even though it is not in their job description. But they cannot be responsible for poor maintenance within an apartment, because that is the responsibility of the owner. Again......check the reviews about the individual apartments, and if you chose to book one with no reviews, or poor reviews, that is not bad luck. Out of 53 Tripadvisor reviews about the Mar Azul Resort, 3 have given it less than 5 stars out of 5. We hope to welcome you to our holiday homes.