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All You Need to Know About the Pool
at Santa Eulalia Suite Hotel & Spa

Pool & Beach (79)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... a week staying at the Santa Eulalia .We had a suite with pool view on the ground floor, and were self catering.Our suite...
... food is gorgeous in every single place we ate. Negatives - pool beds were shocking. At least 1 would snap on someone every...
... hesitate to stay here again, it was lovely. Despite it being January we even managed to grab a bit of winter sun at the pool.
Most popular question about the pool
Hello can anyone advise me on the daily opening times for the outdoor pool and pool bar. Also is there a room deposit charge and if so how much and also how do you pay this?
Answer from Jayjan
Jun. 2020 |
... at the moment the hotel is closed so no information re the pool & pool bar.. Re the room deposit charge, its normally €100...
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Reviews that mention pool

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jennifermatk wrote a review Sep. 13
Albufeira, Portugal35 contributions11 helpful votes
We have just returned from a week staying at the Santa Eulalia .We had a suite with pool view on the ground floor, and were self catering.Our suite was lovely, of a high standard of cleanliness and decor.Lots of storage space .
There is a sitting room, bedroom with twin beds together to make a double, bathroom with bath and shower, a kitchen area with all you need, and a small balcony with table & 2 chairs.
The cleaners come every day, later in the day, which suited us as we like to have leisurely mornings and not have to be disturbed too early.We did have to ask for clean towels after 4 days, as they hadn’t been changed.They were brought straight away.
The hotel is lovely, with a spacious , well presented reception area, bar and sitting areas.It smells so nice and fresh.The staff were all very helpful and professional, couldn’t do enough for you.
I didn’t use the pool area, it’s just not my thing as I prefer the beach, which is fantastic and only a 10 minute walk away.I did use a sun lounger in the garden area one afternoon, but was bothered by flies ! I was amused each morning by watching the stampede to the sun loungers ! The pool area is opened at 9 am, with a queue forming before that, then a rush to claim your bed.There may have been less loungers available due to Covid 19 , there didn’t seem to be sufficient for the number of guests.
The beds were thoroughly disinfected each day.
The measures put in place for safety due to the Coronavirus were reassuring.Masks always worn, plenty of hand sanitizer stations and social distancing.We felt very safe.
The area itself is nice enough.Teasers restaurant, next to the hotel is lovely .There are lots of bars, restaurants and shops close by, with a larger supermarket only minutes away.
The old town is best visited by taxi.Hotel reception ordered us a taxi, and we spent a day in the lovely old town.The hotel also sells tickets for the Hop on Hop off bus tours, which we like as you get a good view of all the town.
We booked a trip to the gipsy market at Quarteria from the excursion place not far from the hotel.Worth a visit if you enjoy markets and bartering.
On the whole, we enjoyed this hotel very much, and would definitely recommend it.We didn’t eat there so can’t comment on the food.We would certainly return.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Nutchee123 wrote a review Sep. 3
Durham, United Kingdom9 contributions5 helpful votes
Positives - Hotel is beautiful. Staff are very friendly. Rooms are large and bed is comfortable. Area isn’t too roudy but is close enough to everything. Loads of restaurants around. All the food is gorgeous in every single place we ate.

Negatives - pool beds were shocking. At least 1 would snap on someone every day. Really bad. We sat on the floor all holiday. We had 3 snap on our party of 4 people within 4 days of being there. If one of us had been a little less abled, it may have resulted in a serious injury. Balcony wasn’t very big. Just enough room to put your towels out. Cleaning is random if your lucky. Had to ask the cleaner for towels, toilet roll or even a clean some days. Very friendly however. The hotel is in a U shape. They only have 1 door at the reception so if you stay right at the back (rooms 113 - 118 roughly) you have to walk the whole length of the hotel. Should open a fire door at the other side. Massive pain having to do a whole lap of the hotel if you forget your sun cream!

Overall, would come back in a heart beat. Felt very safe throughout COVID in the hotel and in the area.
Streets are clean, taxis are safe and restaurants take your safety very seriously.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Audrey Y wrote a review May 2020
Lochgelly, United Kingdom67 contributions16 helpful votes
+1
Stayed here on a 3 night break in January and have the say I thought the hotel was great. Very clean, modern and spacious. There were a good few shops and bars open in the vicinity of the hotel despite it being off season. The hotel even had entertainment on one of the nights and the bar was really busy. If I was visiting again at this time of the year I wouldn't hesitate to stay here again, it was lovely. Despite it being January we even managed to grab a bit of winter sun at the pool.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Gonçalo Campos, Diretor-Geral at Santa Eulalia Suite Hotel & Spa
Responded Aug. 18, 2020
Dear Guest, Thank you for your wonderful review and detailed information which are very helpful for the readers of this platform. Our team of staff here at Santa Eulalia Hotel & Spa strives to excel in excellent guest service and top quality accommodation and facilities. It is our utmost important goal to achieve total satisfaction from our guests, therefore the time you have dedicated in leaving your review here on Tripadvisor is of extreme value to us and we truly appreciate it. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
InchHigh01 wrote a review Feb. 2020
Newtownards, United Kingdom29 contributions6 helpful votes
Lovely hotel easy walking distance to the nearest beach if you're a Plean Jean with food I would eat out some good food out let's near buy hotel pool getting refurbished looking good staff all good a bit of a walk to the old Town about 40 minutes irish pub near by had some food there very good
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Gonçalo Campos, Diretor-Geral at Santa Eulalia Suite Hotel & Spa
Responded Aug. 18, 2020
Dear Guest, Thank you for taking the time to share your review of your recent stay at Santa Eulalia Hotel & SPA We were thrilled that our team took care of your every need during your stay with us and delighted to read you also enjoyed our excellent Suites and Hotel facilities. I look forward to welcoming back soon. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danielle Poth wrote a review Feb. 2020
Brynmawr, United Kingdom22 contributions5 helpful votes
+1
Travelled Feb 2020 for 4 nights, alone, returned home just yesterday!

I’m going to make this review as simple as possible...

PROS:
- Beautiful clean bright hotel. Reception is stunning, rooms slightly more simple and dated in comparison but still so clean and comfortable.
- Probably the most comfortable bed I’ve ever slept in whilst in any European hotel, even if it was a twin rather than a double but this was expected.
- Pool View Rooms get sun pretty much all day.
- Breakfast is relaxed buffet style, plenty of choice, very tasty, breakfast staff are lovely, my only pick would be it could start slightly earlier though as 7:30am is pretty late when you have a morning flight home, I didn’t eat at the hotel at any time other than breakfast.
- Loads of British channels on the TV if that’s something that is important for you.
- Good pressure for shower, also had a bath although pretty small and uncomfortable I was still grateful for the option.
- Fabulous little kitchen area in the studio I had (Room 317) which you don’t normally get if you’re booked in for B&B, it normally only applies to rooms on a Self Catering basis so I have found with other hotels.
- Spa/indoor pool very clean and enjoyable, although small.
- Location is ideal, within walking distance to lots of pubs and restaurants (less than 5 minutes) and also the strip is slightly further afield but still within walking distance (15-20 minutes). Further afield again is Old Town but still well within walking distance if you don’t mind exploring (45-55 minutes, lovely walk).
- Santa Eulália beach is the closest beach and is around a 10-15 minute down hill walk.

CONS (Unfortunately there are a few):

- During my visit the outdoor pool was completely under refurbishment. Personally this is a big thing for me, February or not, I booked a Pool View Studio purposely for a nice pool view. What I got was the constant smell of strong paint, it was quite unbearable at times. Also quite often the work being carried out was very noisy. Although I may not have been physically using the pool anyway as the water would have been freezing in February, I do like to be able to sunbathe around the pool. Lastly NOT ONCE was I made aware of this prior to my holiday beginning by the hotel or On the Beach and I was still not advised of this when I arrived at the hotel and NOT ONCE did one member of staff even shed any light on this, mention it or apologise for it, no signs even explaining this, you just had to work this out yourself when you seen a hole in the ground with no water and warning tape all around it :/
- You have to pay €6 per day per person to use the spa and indoor pool facilities and if you are not already in possession of a swim cap you need to purchase one at spa reception to use the facilities which is a further €3.50. Not that big of a deal but you think they would have given you the opportunity to use such facilities for free during the time of the outdoor pool being refurbished :/
- Check in time is between 3-4pm, I get that this is advised and advertised but when you make the hotel fully aware that you are arriving early morning, considering check out time for previous guest is by 11am, you think there would be a quicker cleaning turn around than 4-5 hours minimum especially when the hotel is not at full or even half capacity during out of season :/

All in all like I said to reception staff as I checked out I was happy with my stay as the only problems are out of their control and down to management.

I personally wouldn’t stay at the hotel again even if it was in full swing during the summer season but this is not something particularly personally as upon exploring Portugal for the first time I became aware of so many areas that were more suited to my personal needs. But to make it more personal also, I would constantly have the worry about the hotel being under refurbishment and me not being aware, it would have taken 2 minutes to send me an email prior to arrival or even put it in the holiday adverts or hotel description at the booking stage.

Regardless Portugal is stunning, will definitely return, to the country :)
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the pool

Answer from Jayjan
Jun. 2020 |
I think at the moment the hotel is closed so no information re the pool & pool bar.. Re the room deposit charge, its normally €100 you can pay it on your credit card or pay in cash.
1 vote
belfastlinda asked a question Feb. 2020
Holywood, United Kingdom69 contributions1 helpful vote
dose any one no if pool is finished yet arrive Tuesday
Answer from Paul H
Feb. 2020 |
It certainly should be. the date was 24th
1 vote
belfastlinda asked a question Feb. 2020
Holywood, United Kingdom69 contributions1 helpful vote
could you tell me when pool work will be finished please
Answer from Jayjan
Feb. 2020 |
Apparently at the end of February so I was told, but whether true is another thing. Email the hotel and ask, santaeulalia@conforhoteis.pt
1 vote
Mark S asked a question Feb. 2020
Glasgow, United Kingdom18 contributions2 helpful votes
When will the works to the pool and outside areas be completed ?
Answer from Jayjan
Feb. 2020 |
Try this email address and ask the question. santaeulalia@conforhoteis.pt
0 votes
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janet b asked a question Jun. 2019
Liverpool, United Kingdom59 contributions30 helpful votes
Can you hire beach /pool towels ?
Answer from linT2807
Oct. 2019 |
Yes I believe you can
0 votes
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