Date of stay: July 2020
The location and booking experience of the hotel is good. But the room was covered in dust and the toilet was not clean. The bar staff were not friendly and the staff were generally not helpful. We asked for assistance with a matter and were given the impression that we would be assisted, however when we followed up, the staff member responsible never assisted us and we had to resolve our issue ourselves. We would not book again.
Review collected in partnership with AccorHotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Andrew Slavin, General Manager at Mantra Club Croc Airlie Beach
Responded Aug. 13, 2020
Dear Misha, Thank you for taking the time to share your experience with us and the TripAdvisor community. We are delighted you chose to stay at Mantra Club Croc on your recent travels. We couldn’t agree with you more that our ideal location is away from the hustle and bustle but within walking distance to all the sights and sounds our beautiful town has to offer. Your valued feedback is duly noted and will be shared with our team for review. We do look forward to welcoming you back to Mantra Club Croc in the near future. Best wishes, Andrew General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC