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All You Need to Know About the Pool
at Crowne Plaza Hotel Villahermosa

Pool & Beach (7)
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Pool review highlights
... business class hotel, and you will not be disappointed. The pool is really small, and the place is outdated (I have stayed at...
... ordinary, wine list non-exisitant. No English TV channels. Pool non functional and empty. Elevators constantly faulty with...
... I want to walk and want to smoke in safe environment (at pool side smoking area)but they rudely denied I had to come...
Featured pool amenities
Outdoor pool
Pool / Beach Towels

Reviews that mention pool

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VastiOnline wrote a review Mar. 2019
86 contributions8 helpful votes
Do not expect a “Crown Plaza”. Just a regular business class hotel, and you will not be disappointed.

The pool is really small, and the place is outdated (I have stayed at holliday inn express hotels which are better in terms of technology). However, it does have an outdated fee, which compensates the lack of renovations. To be fair it is a good deal.

The service is good, with room for improvements to make it exceptional. What i like the most on this place are the views from floors 4 and 5, which are exceptional!!
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Date of stay: March 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Concierge_CPVhsa, Director de Relaciones Públicas at Crowne Plaza Hotel Villahermosa
Responded Mar. 21, 2019
Dear Customer We appreciate your preference to choose us as your rest hotel, we apologize if we do not meet your expectations, Crowne Plaza Villahermosa seeks the satisfaction of its customers so it is renewing as soon as posible. We hope you give us the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
golsen2017 wrote a review Jul. 2017
Villahermosa, Mexico2 contributions2 helpful votes
Not up to Crowne Plaza standards we are used to.Currently a construction site with noise for who knows how long. Food is ordinary, wine list non-exisitant. No English TV channels. Pool non functional and empty. Elevators constantly faulty with key entry system.
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Date of stay: July 2017Trip type: Travelled on business
Cleanliness
Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa
Responded Jul. 6, 2017
Dear golsen2017, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza VILLAHERMOSA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ABHISHEK G wrote a review Sep. 2015
Chandigarh, India36 contributions9 helpful votes
This was my worst experience in my entire carrier. I visited almost 50 countries stayed almost thousands of hotel but this hotel was hell for me
1.hotel staff don't know English but they behave that they know everything.
2.i translated to them on Google in spanish that being indian hindu I don't eat Cow meat but they surved me cow meat .
3. At midnight I requested to them I want to walk and want to smoke in safe environment (at pool side smoking area)but they rudely denied I had to come outside from hotel and walked.
4.room service pathetic asked for water bottle again the same case they showed that they understood me but they didn't and complete night water didn't come .
Please be aware and check twice thrice before staying in this hotel .
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Date of stay: September 2015Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luisa D, Guest Relations Manager at Crowne Plaza Hotel Villahermosa
Responded Sep. 7, 2015
Dear ABHISHEK, Thank you for choosing to stay with us during your visit at Villahermosa City, also that you took the time to send us your comments. Let me offer my sincere apologies for the inconvenience you experienced during your stay at the hotel. We already have passed your comments to general manager of the hotel. Hope wil see you in your next visit to the city, so you can verify the changes we made. Sincerely, Luisa Duhalt Concierge & Brand Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jmkliur wrote a review Feb. 2015
Canmore, Canada339 contributions96 helpful votes
The staff was super accommodating and its location smack in the middle of the hotel area couldn't be more convenient, two steps away from Parque La Choca if you like running at any time during the day and just a five minutes bike ride to La Venta museum the only eco-archeological park in the Americas where you will find some of the Olmec head sculptures.
It has a great pool, gym, bar, and a popular restaurant.
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Date of stay: December 2014Trip type: Travelled solo
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from CPVillahermosa, Front Office Manager at Crowne Plaza Hotel Villahermosa
Responded Feb. 10, 2015
Dear Jmkliur: In the name of all the staff of the hotel, we would like to thank you for your good comments, we are making an effort to have a better and improved service every day, as you could feel here in your stay in our property. Also I want to invite you to stay again with us and treat you as you deserve. Have a very pleasant day!! Armando M. Front Desk Manager Crowne Plaza Villahermosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hodson11 wrote a review Oct. 2013
Woking, United Kingdom14 contributions3 helpful votes
Stayed here a couple of times on business. Convenient location, clean rooms.
Don't bother with the gym it's terrible, pool is tiny too.
Breakfast is good though and staff are helpful if you ask for anything, I got given a wifi router as some of the end rooms don't receive the signal well.
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Date of stay: October 2013Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Armando M, Guest Relations Manager at Crowne Plaza Hotel Villahermosa
Responded Oct. 28, 2013
Dear Hodson11: First of all, thanks for your preference and also thanks for your feedback, we take very serious every guest comments so we can improve our service or even our facilities. I have given this information to the responsible department to review this case. Again, I thank you for your feedback, and also invite you to stay again with us and treat you as you deserve. Greetings Armando Macias Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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