We were impressed on arrival of your reception area and elevator, very nice and shiny. Although management was somewhat rude and continued to forget to tell me the little things, eg, to scan your card in the elevator, after I found myself stuck for a good 10 minutes ready to press the emergency button.
The facilities: pool- all of the furniture around the pool was mouldy, faded and had holes torn in the cushions.
Gym- the gym that is a shoebox size greats you with a disturbing odour and the sweat stains all over the treadmills that clearly aren’t cleaned regularly, or rarely for that matter.
And than there’s our suite. Old, ugly and outdated. The lounge chairs look like they’re from the second hand shop and we’re dirty, the kitchen is very small and we couldn’t use the plates as they still had food stuck to them, when I picked up the ones from underneath I was greeted with at least 2 tablespoons of water! 🤢
My bathroom had mould in the shower and above the basin. Hair in my towel and tissue box, and they don’t even provide a hairdryer.
You have to PAY for wifi and every single skirting board is badly scuffed and missing paint.
I strongly feel for a hotel that it 4.5 stars you need to upgrade your rooms and hire better cleaners, because I’m going to the meriton next time, cheaper for a bigger newly furnished apartment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SebelChatswood, General Manager at The Sebel Residence Chatswood
Responded Nov. 15, 2017
Dear Caity B, Thank you for choosing to stay at The Sebel Sydney Chatswood on your recent stay in Sydney and for taking the time to submit your constructive review. Please accept my sincere apologies for your frustration and disappointment you experienced. I am truly saddened to learn of your negative comments on the room condition and facilities, particularly the issues that you have outlined above. I take your feedback on board and am sorry for the negative impact this has had on your stay. We do pride ourselves on having the largest apartments in the Chatswood area offering balconies off each room, we do offer complimentary WiFi to our Accor Le Club Members which is a free membership to join. Once again, thank you for raising your concerns we do value your feedback and are sorry your stay was not pleasant. I hope that you will consider staying with us again and should you allow us this opportunity I would like you to contact me. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood
This response is the subjective opinion of the management representative and not of TripAdvisor LLC