This is a 3* hotel wrapped in 5*; no way is it a 5* hotel. The prices are certainly 5*. The moroccon building design is good but this does not translate into accommodation. The staff are very helpful and polite. The ones in reception and restaurant speak English but others struggle. Breakfast is acceptable but the evening buffet dinner is mediocre and very expensive (I am talking 20GBP pp). Rooms are in very poor state with fallen plaster painted over,dirty mirrors/doors/doorknobs with some of the items look to have not been cleaned for years even though cleaners come daily and change bed linen and towels. Shower over bathtub was on the small side and difficult to get into. The queen bed is roomy but the pillows are uncomfortable (one is not enough and two is too high). Room is roomy though with a balcony which has a table and chairs overlooking pool or the back gardens. The pool area is well maintained within a garden setup. Towels are available to be checked out at the poolside. Only problem is that smoking is allowed everywhere and can get on your nerves when on poolside or in restaurant. Whilst other hotels in this area have free shuttles to city centre, this hotel does not - a big drawback. You are left at the mercy of taxi drivers parked across the road waiting to rip-off. The al-Mazaar centre is 7mins walk where you can do some shopping and maybe have a snack.
Average hotel, unfriendly staff and terrible WiFi.
We stayed here for a business trip and the end of February. The hotel is very beautifully decorated and there is always a nice flower smell.
Breakfast is very good, but there is no variation. Everyday you will find the same things... We had to ask twice for a glass of water and then they almost threw it on the table.
As for the rooms, they are very nice although cleaning could be better. We've got a free upgrade but they didn't tell us. We found multiple hairs in the room and bathroom + the rooms are not vacuumed daily and felt sandy. The drainage in the bath/shower was broken. We notified the reception, but they didn't fix this. They also have problems with the AC. You cannot control the AC in your room... It was 30 °C outside and the AC was still blowing hot air.
The worst thing about the hotel is the WiFi. There was almost no connection in the room, it took ages to load a page.
Last but not least, the unfriendly staff. We didn't have the feeling that we were welcome upon check-in. The minibar was empty, so we called to order something which eventually never came. Upon check-out they never even asked how our stay was. This seems to be very common in Moroccan hotels...
Check-in: We were booked at this hotel by our tour company. We went to check we were handed registration forms to complete. This was the 6th hotel we had stayed in Morocco and the first time that we had been asked to complete the forms ourselves. All other hotels completed them for us. We were then told that we did not have our reservation. They said that our tour guide had told them we were with Expedia. The tour company name is Exoticca. Our guide had just given the name of the company and left so was not there to sort out the problem. We asked the front desk clerk to call Exoticca for confirmation. She tried to use our tablet, where the tour information was stored, to make the call. We had to explain to her several times that she could not use it to phone since there was no SIM. Also, why would she use our phone instead of the hotels!
Finally a customer service person let us check in and said they would figure out the reservation issue. We also had dinner included in our room but they would not give us the dinner until they had figured out the issue. This was already 8:30 so we were ready for dinner. We were told they would call our room once they had sorted it out. After waiting around 30 minutes and having trouble with the room phone we decided to go to the front desk to find out what was happening. They had found our reservation and everything was fine but had neglected to tell us. Not the best start to the stay!
Room: The room was fairly basic. The bed was not very comfortable. There was a cozy day bed area that was nice for relaxing. We also had a small patio but it faced a busy road so was not pleasant to sit out on. Also had trouble regulating the temperature, the room was warm and stuffy.
Restaurant: We had two buffet dinners and three breakfast at the hotel since the meals were included in our package. The first night we were there later since our tour dropped us off at the hotel late and there was a mix up at check in. The buffet was not that great. Many of the selections were not labelled and some food was cold and not very flavourful. Service for drinks was also slow. Also difficult to get spoons for some reason.
The second dinner was better, there were more offerings and the food was hotter since we there early.
Breakfast service was also lacklustre. It was very difficult to get coffee. They brought us a tiny pot for three people. There were not even two cups of coffee in the pot. We had to keep asking for more to even get full cups for everyone. The milk jug on the other hand was bigger than the coffee pot so plenty of milk!
Breakfast offerings were basic.
Overall Service: This hotel is labelled as a 5 star. The service is far from 5 star from the check in where they make you fill in your own forms. To the rude treatment we had when there was mix up with our registration. The front desk staff seemed to think that we had done something wrong but it turns out it was a glitch in their system. Many of the staff seemed to have trouble understanding English or French, the first time this happened to us at a hotel in Morocco. The lobby and the grounds are lovely. With an upgrade to their service and the food offerings it could be a five star hotel.
First of all, I don't want to be condescending, but my wife and i are well traveled around the world and fully appreciate that varying standards exists in different countries, however as Les Jardins De L'Agdal Hotel & Spa professes to be a 5 Star Hotel there is a degree of expectation, the hotel struggles to perform to anywhere near this standard in many areas.
The hotel looks amazing, the public areas are outstanding and tastefully decorated in a Moroccon style, the reception staff are polite and helpful. The Rooms are in a similar Moroccon style but lack a significant amount of basic maintenance; locks, plugs, drawers, lights, toilet, hangers all faulty; the only hotel we have stayed at that does not provide in room tea and coffee nor daily water. The room was in desperate need of painting.
Not enough pool towels for the guests. A lack of credible tourist information in reception. No control over the exclusive Hotel Taxi rank prices.
The most frustrating part of the Hotel was the Hotel buffet which is provided at breakfast and dinner. The food was good, 4 star good; however the service was unbelievably poor. Tables were not laid without crockery and utensils which was a constant battle with waiters to get the implements. The waiters move quickly around in order to ignore guests and on occasions were rude in ignoring requests for the basics after repeated requests. The kitchen constantly ran out of dishes and everyday of our stay we had to ask a running waiter for a cereal dish and spoon. It is very badly run with efficiencies blatantly obvious, but clearly not to the hotel. Dinner service was slightly better run but still the food and the service did not represent a 5 star Hotel in Africa. The Two independent restaurants serve outstanding food and the service was excellent. The Bar staff prefer to chat at the end of the bar rather than be on station for customers.
The hotel grounds are lovely and rooms are absolutely fine (clean as well) with comfortable beds. I would ask for a garden facing room, as I had, they are quiet. The staff are very hepful and willing to help as they can. The food however is very average, I was on 1/2 board and really did not enjoy breakfast or dinner. There were not enoug sun loungers and indoor pool, although part of a SPA was invaded by young kids diving and yelling. Not enjoyable. The location isn't great either, not much around it and you will need a taxi to get anywhere. We had a good 4 day stay and enjoyed ourselves but I would definitely not classify the hotel as 5*.