Excellent hotel and great customer service, Thankyou for making my daughter birthday special with cake and balloons she was so happy and a big thanks to adem for all your help your service is excellent. Would highly recommend this hotel to others from room 813
It's my 6th day in this hotel, I stay room 104,i like hotel very much, all staff very helpful and friendly Espacialy Night Manager Mr Okan and Guest Relation Mrs Zeynep, thank you for everything,this two persons always ready to help, next time I will come with 36 people to your hotel, thank you for everything
they gave us a room right next to the emerency exist also used by room service through the day. we had doors slamming late hours of the night during most of the stay. very annoying. staff should be more carefull with the door banging. the restaurants buffet is a joke. dirty and disgusting baby chairs - please guys cleaning those chairs is a must for childrens health. they are very disgusting. the worse part is that we brought this to the attention of the staff and they simply ignored it. no one speaks english at the restaurant - shameful for a hotel with so many foreigners. breakfast items really minimal and almost no fruits? there were no labels in the buffet so makes it difficult to know what it what. coffee cups all dirty inside and stained. the gentleman at the waffle station was very nice and haleluia!!! spoke english!!! Room service was nice. food was tasty and well presented. rooms are OK. AC makes tooo much noise making it difficult to sleep. beds are comfy. bathroom is OK. pool service is NoN existant. we waited 15 min for a beer and cancelled it when we had to go. terrible. flowers at the reception were all dead and mushy. seems no one cares about the hotel looks. staff really doesnt seem to care and does not have any customer service training. please give this young people some basic english lessons and customer service training. where is the supervisor/ manager??? they dont offer coffee or tea, dont clean the tables during meal times and are not smiling, courteous, wishing guests good morning, goodbye etc... really basic stuff that does not exist in this hotel.
I had a much better experience this time of year than my previous one, although the airport is going to be moved soon. Staff were very friendly and swimming pool was much better
The room service was ok and overall I had a better experience
This hotel was great for my business trip to Istanbul. It is close to a range of cheap restaurants and a shopping mall. The gym and pool area are also good. No problems at all with the room or the breakfast either, both very good.
If you're looking for a hotel for a vacation to Istabul then this is a little far away from both the new airport and the city, although a taxi isn't much to either and I think the hotel runs a shuttle to the new airport. If you're staying here as part of a stopover package then all of your transport is included anyway.