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All You Need to Know About the Rooms
at Istanbul Gonen Hotel

Room/Suite (204)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... and a big thanks to adem for all your help your service is excellent. Would highly recommend this hotel to others from room 813
It's my 6th day in this hotel, I stay room 104,i like hotel very much, all staff very helpful and friendly Espacialy Night...
they gave us a room right next to the emerency exist also used by room service through the day. we had doors slamming late...

Reviews that mention rooms

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Mia F wrote a review Feb. 2020
1 contribution
Excellent hotel and great customer service, Thankyou for making my daughter birthday special with cake and balloons she was so happy and a big thanks to adem for all your help your service is excellent. Would highly recommend this hotel to others from room 813
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ZeynepBD, Guest Relations Executive at Istanbul Gonen Hotel
Responded Feb. 23, 2020
Dear Mia, Thank you for choosing to stay at Istanbul Gonen Hotel and we thank you for your valuable feedback. We are pleased to hear that you had a pleasant stay with us. It was a great pleasure to receive your kind and positive comments. Your opinions and evaluations are of utmost importance. It was a pleasure to make you happy. Happy birthday to little girl, again :) We hope to welcome you again at Istanbul Gonen Hotel to experience our Turkish hospitality.. Wishing you a great day. Best Regards, Zeynep D. / Guest Relations Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SHANE t wrote a review Sep. 2019
1 contribution
It's my 6th day in this hotel, I stay room 104,i like hotel very much, all staff very helpful and friendly Espacialy Night Manager Mr Okan and Guest Relation Mrs Zeynep, thank you for everything,this two persons always ready to help, next time I will come with 36 people to your hotel, thank you for everything
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ZeynepBD, Guest Relations Executive at Istanbul Gonen Hotel
Responded Nov. 4, 2019
Hello Dear Shane, Thank you for choosing to stay at Istanbul Gonen Hotel and we thank you for your valuable feedback. We are pleased to hear that you had a pleasant stay with us. It was a great pleasure to receive your kind and positive comments. Your opinions and evaluations are of utmost importance. We hope to welcome you again at Istanbul Gonen Hotel to experience our Turkish hospitality.. Wishing you a great day. Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Or S wrote a review Aug. 2019
16 contributions11 helpful votes
they gave us a room right next to the emerency exist also used by room service through the day. we had doors slamming late hours of the night during most of the stay. very annoying. staff should be more carefull with the door banging. the restaurants buffet is a joke. dirty and disgusting baby chairs - please guys cleaning those chairs is a must for childrens health. they are very disgusting. the worse part is that we brought this to the attention of the staff and they simply ignored it. no one speaks english at the restaurant - shameful for a hotel with so many foreigners. breakfast items really minimal and almost no fruits? there were no labels in the buffet so makes it difficult to know what it what. coffee cups all dirty inside and stained. the gentleman at the waffle station was very nice and haleluia!!! spoke english!!! Room service was nice. food was tasty and well presented. rooms are OK. AC makes tooo much noise making it difficult to sleep. beds are comfy. bathroom is OK. pool service is NoN existant. we waited 15 min for a beer and cancelled it when we had to go. terrible. flowers at the reception were all dead and mushy. seems no one cares about the hotel looks. staff really doesnt seem to care and does not have any customer service training. please give this young people some basic english lessons and customer service training. where is the supervisor/ manager??? they dont offer coffee or tea, dont clean the tables during meal times and are not smiling, courteous, wishing guests good morning, goodbye etc... really basic stuff that does not exist in this hotel.
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from ZeynepBD, Guest Relations Executive at Istanbul Gonen Hotel
Responded Nov. 4, 2019
Dear Our Guest, Thank you for choosing to stay at Istanbul Gonen Hotel and we thank you for your valuable feedback. Your opinions and evaluations are of utmost importance. We are very sorry to hear of your dissatisfaction regarding your accommodation. We would like to kindly inform you that we will conduct the necessary research in order to rectify the points of your complaint and to develop our training programme in light of your comments. We hope to welcome you again at Istanbul Gonen Hotel to experience our Turkish hospitality.. Wishing you a great day. Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isam R wrote a review Jun. 2019
Kuala Lumpur, Malaysia208 contributions114 helpful votes
I had a much better experience this time of year than my previous one, although the airport is going to be moved soon. Staff were very friendly and swimming pool was much better
The room service was ok and overall I had a better experience
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Date of stay: February 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GonenHotels, Halkla İlişkiler Müdürü at Istanbul Gonen Hotel
Responded Jun. 11, 2019
Hello, IsamR! Thank you very much for your valuable comments. It is really nice and proud to hear that you were satisfied with your accommodation in our hotel and you recommend it to others. It will be pleasure for us to welcome you to our hotel for your next visit to Istanbul in the near future again. We are sure that your valuable comments will also help our potential guests in their future plans. Best regards, Alla D. / Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fish_EDI wrote a review Apr. 2019
Edinburgh, United Kingdom271 contributions104 helpful votes
This hotel was great for my business trip to Istanbul. It is close to a range of cheap restaurants and a shopping mall. The gym and pool area are also good. No problems at all with the room or the breakfast either, both very good.

If you're looking for a hotel for a vacation to Istabul then this is a little far away from both the new airport and the city, although a taxi isn't much to either and I think the hotel runs a shuttle to the new airport. If you're staying here as part of a stopover package then all of your transport is included anyway.
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Date of stay: April 2019Trip type: Travelled on business
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from GonenHotels, Halkla İlişkiler Müdürü at Istanbul Gonen Hotel
Responded May 8, 2019
Dear Fish_LON! Thank you for sharing your feedback after your stay at our Hotel. It will be pleasure for us to welcome you to our hotel for your next visit to Istanbul in the near future again. We all look forward to have the chance to welcome you back again. Kindest regards, Alla D. / Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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