For those with a bit of China experience, it will be a "yeah, right" situation. For those, who have just arrived, it will not be what you expect, which is in no way meant negatively. I actually just spoke to a hospitality pro and he concurred that all the large hotel chains sacrifice their SOP to cater to the local clientele - and the Hefei Hilton really stood out.
Great things: staff was really nice (hi Alina) and helpful but English level not quite there - I can see problems if you dont know Chinese. Thats probably because anyone with a decent English level leaves a third or fourth tier city like Hefei for a better life in Beijing or Shanghai.
Breakfast in the lounge was fantastic. The bacon was a little undercooked and they kept running out of tabasco but they really had everything there that was necessary for a great start to a great day.
Gym and pool were nice and well maintained.
Things not that great: the coffee was not very good and the happy hour spread paled in comparison to the breakfast.
The general atmosphere in and around the hotel was not international at all, which is nothing to be expected in Hefei. But, be aware, that as a non Chinese speaking person you may have problems socializing.
Lastly, there were tons of kids in lounge. That in itself, I do not have issues with, but if you compare with other lounges in Chinese Hiltons this one really stood out.
Anyhow, be prepared to have a Chinese Hilton experience at this property then you will have a great time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Hilton H, PR Coordinator at Hilton Hefei
Responded Sep. 8, 2019
Dear guest, Greetings from Hilton Hefei, your own getaway from the city-in the city! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. ----Hilton Hefei
This response is the subjective opinion of the management representative and not of TripAdvisor LLC