Situated within the mega complex of Canton Convention Centre, this building D compound is one of many towers to cater for thousands of potential visitors with different pocket sizes attending activities at the conference centre.
There is a food court with massive seating hall in the basement area (Subway) with metro access and some shops including a convenient store (Family Mart). However, despite being an international facility, these stores do not accept overseas credit cards, which made services unaccessible and inconvenient. Alipay or Wechat is the general currency. Unsure about English as communication medium.
There is a nearby tea mall across the road outside the community access zone (roads within closed to general public), with starbucks and KFC.
The facility houses multiple accommodation companies, with several different agents at reception attending to different clientele. Therefore, one needs to find the “correct” agent for assistance. The others will generally ignore you.
The high-ceiling of the lobby area is impressive, as are the splendid birdseye view from the apartment above the 40thfloor with river/canal view.
As we visited at a time when the conference center was not in use, the premises were not crowded and the waiting time for the elevator was bearable. The basement restuarants were relatively quiet.
On exit from the elevator on our apartment level, we noticed 2 fold-up beds against the wall, which was still evident on check-out. It appeared untidy and unprofessional in full view of guests and at such a public location.
Rooms were decent but not luxury. The design seems to reflect a refined service apartment for the upper market, but the maintenance does not reflect this. There was no internet initially, so we had to go back downstairs to inform reception as there was no phone in the room.
There was no teabags or coffee provided, which was a disappointment. The bathroom was clean but darker than anticipated. The desk chair was worn away and the fake pot plants did little to cheer guests up. The bathroom towels and linen appeared hard and could use with some fabric softener.
We had no fussy issues about housekeeping, although ours was just a one night stay. Other reviews remark on the dust in the rooms, which on close inspection, is still evident in the finer details (such as the wooden panels below the TV, under the bed ect.). The wooden floors are stained and scraped dirty from use.
The building compound has potential for more TLC, maintenance and upgrading to the high-level expected of high-level buildings and high-level apartments.
Overall, would give good positive review for the infrastructure and hardware, but not software. As author has experienced more problematic issues at other accommodations in China, this apartment would come above average.
Further from Canton city centre with limited options, but well-appointed business accommodation for trade fair purposes only.
I booked and payed online, when I went to book in I had to pay for the room again, with a promise the online payment will be returned to my account.
A week later and I am still waiting for the refund.
The apartment was clean and well located but did not provide the basic accessories like an iron etc.
The lifts was a disaster and we often had to wait 20 min plus for an elevator.
Overall, ok and functional but ruined the experience with the booking and elevator issues.
Staff is friendly and helpful.
I stayed at this crazy place during canton fair. Nobody speaks english. They don't even understand simple stuff like call me a taxi. Nobody is willing to help you even with directions. Nobody will help you with bags. No food around for about a mile. Phone in the room does not dial to front desk. Room number is written on your card so if you lose your room key someone who'll find it will know where to go. Safe in the room is very light and not attached to anything I couldn't figure out how to use it. You will be disconnected from internet there no wifi. I heard that you can get local SIM card and use vpn app to connect and bypass their dumb firewall of china to get to google on your cell phone. Quality that you see on the pictures are lies. Elevators are slow and it's hot everywhere. I was on the level 37 imagine the fun getting up and down in the slow elevator. It's a freaking twilight zone. Largest bill is 100 RMB. It's $15. In some sit down places they asking you to pay for food upfront like you are going to steal it or something. China is the wired twilight zone and you need to be prepared before you go there. I wasn't...
I stayed here during the Canton Fair and chose this property due to it's handy location and ignored the negative reviews on Tripadvisor and Booking,com.
The location of this property is ideal for the fair as its a quick walk a block or so away, there is also the subway on your doorstep. Staff do not speak English, with the exception of the Manager.
There is nowhere to eat in this area and this is by no means a self service apartment. The hotel provides tea cups, that's it. We didn't have a spoon, a fork or a plate so unsure why there is a stovetop because there is nothing to cook with or eat off.
The room was comfortable and the beds quite soft by Chinese standards, the bathroom was clean, albeit a little tired and we were provided bottled water daily.
The hotel had taken payment for my entire stay prior to my arrival (even though my booking was guaranteed without a deposit and payment to be made at check in). When I checked in they then attempted to charge me again for the total stay. When I questioned this, the staff member said they cancelled the payment which presented a big problem as the money was then sitting in limbo and I wasn't prepared to make the payment again. The staff member called the Manager who, after much discussion, agreed to take x2 nights tariff from me and $100 security deposit as he said the money would be back in my account in 3 days, at which time I should make the payment. I agreed to this, however, was very aware that I have never had a refund from a hotel appear into my account before 7-10 days.
On the 3rd day, we bumped into the Manager in the hallway and he threatened, with a smile on his face, to lock us out of our room if we didn't make the payment.
Given I had paid for the 2 nights I had used, I told him I would be checking out and promptly moved to a better location and a cheaper, nicer hotel.
I would urge anyone considering this property to look elsewhere as I wish I had heeded other travellers warnings.
The building itself is very good and the room is spacious and confortable
Amazing view of the Huangpuchong Canal, the Dawei Park and surrounding area
VERY well located, as it is basically on top of the Pazhou Metro Station and walking distance of the Canton Fair (China Import and Export Fair)
Room cleaning service is very poor
Room is dusty and one can spot it everywhere
Inside bathroom doors is also full of dust
No in-room lunch/dinning option