We were a group of 5 people and we booked a garden facing villa at this property through Airbnb for 3 nights. The host Vivek Kumar advertised the property as having a pool, a microwave in the kitchen in every villa, dryer facilities, WiFi, televisions and clean rooms. At the time of booking, I even enquired as to how much a pool facing villa would cost and he said it would cost me INR 2,000 more than the nightly rate I was paying and I was paying INR 7,422 per night.
Once we arrived at the property, we found the pool under maintenance, there was no microwave in the villa, no dryer, the televisions did not work and neither did the WiFi. On contacting the host Vivek regarding these issues, he became confrontational and refused to help saying he can't do anything. On further enquiry, I found out that Vivek simply markets this property on the Airbnb platform.
At the time of booking he failed to mention that the pool was under maintenance and the property lacked many of the other amenities that were listed on the Airbnb platform. In fact he tried to upsell me on a pool facing villa though the pool was under maintenance. This property is by no means luxurious. It is acceptable at best and shoddy at worst.
Furthermore, the kitchen staff refused to heat food that we had purchased from outside the property claiming that outside food was not permitted on the premises. We explained to them that we had booked this property through Airbnb and that our villa lacked a microwave as advertised but they were apathetic to our needs. This was completely unexpected and we finally had a cold dinner.
In short, my friends and I felt cheated since the host Vivek marketed this property with fake information regarding available amenities at the property and then his complete lack of service, of even trying to make our stay comfortable at the resort was unacceptable.
Furthermore, after reading my review about the property on Airbnb, Vivek Kumar went ahead and gave a response painting me as a terrible guest. Therefore, I thought to review the property here on TripAdvisor to caution my fellow travellers to give this property a wide berth or at least know what you’re getting for your buck. Kindly look at the attached images showing the dilapidated state of this property.
To those of you who may question my integrity, feel free to look up my profile on TripAdvisor and take a look at the over 100 contributions I have made in reviews and photographs from the destinations I have visited.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC