We stayed for three nights and the room looked like it was 20 years old and in disrepair with all furniture damaged and poor lighting everywhere. The carpet was frayed with ancient appliances in disrepair. The pool was packed and no one was enforcing covid safety rules. There was no one at the Main elevator bank enforcing mask wearing in the small enclosed elevators. Many guests did not wear masks in elevators and common areas and did not respect social distancing. They say zero tolerance but not even the front desk enforced the mask requirements. The hotel posted a security guard for limited hours at the front entrance but nothing at the back entrance main elevators bank where mask usage failure is most dangerous and prevalent . The room was very noisy and pillows lumpy. Worst of all the room cleaners removed their mask while cleaning our room so we declined any further housekeeping service. If this were not so covid dangerous it might be worth a two star rating..MAYBE.
In town for a wedding over Christmas, pictures looked good but turned out to be unrepresentative. It was the closest thing to a dorm room since I was on campus at Indiana University. Except it was around $250 per night. I mean stark accommodations. I live in a modern house, so I know and admire contemporary minimalism - but there wasn't even a chair in the room. Plus many of your neighbors are residential - this place is a mixed ownership building along the lines of Sonder. No services to speak of - the restaurant and bar are spartan. Something like pre-glasnost Moscow. We found another place up in Coral Gables.
There is door person serving most as security - did not help a lady up the steps with luggage. Better to have no door person than one executing sub standard service.
Staff require exhaustve training. Best two examples are the cleaner who dropped a cloth of the floor( on the morning of 24 Feb) and cleaned it by shuffling it round with her foot. Also the bar restaurant staff who seemed incapable of doing the most basic taske.......hot tea does need hot water.
Our room had a cracked wash basin and broken hand rail by the bath.
Overall we thought the staff were badly motivated.
The breakfast scrambled eggs were congealed and cold....horrible.
Beautiful hotel with excellent staff. Would have loved to stay longer. Room was on the 19th floor with a great view of Coconut Grove. The restaurant had a nice view of the marina and ocean. The rooftop pool looked beautiful, though I did not have time to try it. Highly recommend this hotel and would definitely stay again if I had the opportunity.
As a Miami resident for 30 years, this is not a good example of the "new" Coconut Grove. The room was dirty, the bathroom tile floor cracked, and obvious repairs to the walls which did not match the paint. I appreciate the elevator security that you cannot go up floors without a special card, but mine and the lady who was renting there both had problems in the elevator with the card and had to go back to the front desk.
The restaurant was outlandishly expensive but the staff in the restaurant and the front desk were delightful. So kudos to them but they need to pay staff more and invest in the infrastructure of the restaurant, and rooms, and no so much on the fake prints in the hallways and lobby.