I visited this resort in December 2018 with a large group of friends and family for Christmas. Some in our group are from Haiti and for everyone, it was our first visit to the resort. First I want to say I had a wonderful time! I was a bit nervous with some of the reviews and of course travel warnings were in place, but I am so glad I went. Of the things that other reviewers complained about - I did not have any issue with. Our shuttle driver was quite good. Yes, the roads can be a bit chaotic but given the context of the conditions in Haiti, I was not surprised. Check-in was smooth, even with a party of 11. Our rooms were clean and we had plenty of towels. It is true that there are no doors or shower curtains in the bathrooms. I suspect that this has to do with the warm temps and lack of fans so as to reduce the chances of mildew.
We did not have our room cleaned much during the trip to reduce the staff in our room but it is of course advisable to take precautions with valuables and cash. There are plenty of websites with advice on how to store money in hotel rooms. Read them. Take some ideas from them. I did and had no issues.
We had plenty of coffee and milk each morning, even if the cups were small and we had to request milk for each refill! It was fine! The food was quite good and while not everything appealed to me, I always found plenty to keep me satisfied.
The pools are in excellent condition and we spend many hours relaxing. I am not a fan of the loud club music but one pool is always mellow.
The bartenders were very nice and I ended up with quite a fondness for vodka and mango or pear juice which was a bit lighter than the rum drinks.
We did not partake in any full day excursions as there was some concern about traveling long distances after dark, however, we loved the snorkeling adventure and the museum and neighborhood tour were well worth it. I wish we had a bit more time at the museum. The gift shop there is tiny but quite cute and we were able to find a few little things reasonably. The neighborhood tour was eye-opening. It is heart-breaking to understand the history of the country and see the current conditions. I am glad our kids were able to see how other cultures live. I was most disappointed in half day boat tour. It was pretty crowded and not at all as described. You do not go to a private island! Immediately upon boarding there is plenty of beer being passed out and most everyone on the boat ended up quite drunk in the hot sun. You eat a very late and rather light lunch on the boat (again hot sun) and are surrounded by boat vendors the entire time. While you do get to be in the shallow water, we were not offered snorkeling and water shoes are highly advised. The music is LOUD and pounding the entire time. Our trip back was pretty intense with good sized waves. I liked this part the best but was one of the only ones sober and I love white water rafting lol - for most - it was a white knuckle return. The boat crew was quite capable however!
Only on one morning did we encounter trash on the beach. I think this was tide related? It is not uncommon in third world countries were survival is the main concern and not recycling.
We tried both of the restaurants and to be honest, I was not impressed with either. In fact, we went back to the buffet after one meal as none of us enjoyed the restaurant!
I also did not enjoy the entertainment much - while the cast worked very, very hard - it all felt a bit cheesy to me. But again, the effort was definitely there!
I highly recommend getting a massage on the beach. The staff is lovely and it was so worth it! I had a 90 minute Swedish massage as the sun was setting and I will always remember it!
We were able to get small souvenirs from the vendors on the property. Be prepared to haggle!
We all brought quite a few singles and small bills with us to tip throughout the trip and especially our last evening. I did not find this to be burdensome but a way to help contribute.
Lastly, I am grateful that we were traveling with Haitian friends. I would have found navigating the language really challenging otherwise and it was a bit daunting. That being said, I am go glad I was able to go on this trip. It was an incredible vacation and opportunity. I would love to go visit again. There is much to see and so much to appreciate about this culture.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC