The stench of cigarette smoke and marijuana was almost sickening. Room was disgusting with cigarette burn marks on the bedding, stains on the bedding and the furniture very used and worn. Staff was not pleasant to deal with. Hotel guests smoking in front of entrance, loud blasting music coming from downstairs room. Windows propped open with beer bottles.
Honestly didn’t feel safe staying there and felt like the room was not clean or tidy especially during a pandemic! I’d rather sleep in my car than try and stay here again. We actually checked out 2 hours after checking in due to the conditions. Zero stars!!!
This hotel looks fine at the entrance-it all ends there. Smoking (of all types) occur in the rooms and huddles of people are constantly standing in front of the rear entrances smoking. We found drug paraphernalia in our room and asked to check out after that. I think some people are living at this hotel as families were constantly in the halls with their pajamas on and hollering and swearing at their kids. Kids were in the parking lot riding their bikes and there was the most dog poop on the back “lawn” that I have ever seen in one place. This hotel is disgusting.
I would like to say thank you to everybody at the best Western grand Hotel Waterville Maine they service you with a smile their corona safe the hospitality is awesome the meals they cook for you if you have breakfast in the morning it is free and it is a cook breakfast the way you like swimming pool is clean plenty of parking what is it just a beautiful place to come to I would not go anywhere else but to the best western I would like to say thank you to everybody that is employed and does work here and I would like to especially say thank you to everybody in the kitchen I would like to say thank you to Steve the maître d’ who checked me in at 2o’clock in the morningI would like to say thank you to all the women especially management they are the bomb thank you very much sincerely yours James Cataldo QCD this is my room showed you how clean it is the bed is a little messy because I just got up going to take a shower and I am about to leave and I will return on Thursday
I see these reviews of this Hotel, and I wonder if I stayed in the same Hotel?
The Staff were very friendly, but the place is not a 3 star hotel. Not by a long shot. Considering a new Hampton Inn is a 2.5 Star.
I stayed on Friday night with my Wife. There were crowds of kids, smoking in the entrances, there was the smell of weed throughout the hallways, with shady characters yelling in the hallways, of course, no masks.
Broken exit sign hanging, with trash piled outside of the doors of rooms, the exit glass doors were filthy, with finger prints, and apparently haven't been cleaned in awhile. ( My Wife had Pandemic ebee jeebys), as we pushed them open with our covered arms.
The room was like that of an older Hotel, the bed was hard like a rock, with small pillows. The comforter on the bed had coffee stains, and looked like it had not been washed... and you can smell the Cigarette smoke.
This seems to be where the locals comes to party.
I remember those days in my youth, but I don't want to relive them in my 60's.
It rained very hard, that night and there were deep puddles you had to walk around to get to your car. The parking lot needs to be repaved.
We decided not to stay for breakfast, just grabbed a coffee for the road, but the Pub did look nice, with friendly staff.
Unfortunately, will not be staying here again. The pictures are very deceptive.
Unless you enjoy People yelling, running up and down the hall half the night, the smell of weed permeating the halls, I would look everywhere.
Room was awful noise with disgusting cop busting people who couldn't sleep for hours and it sucked we didn't complain because we didn't want to be a bother cuz we figured we wouldn't get anything or any thing for a problem