I would like to say thank you to everybody at the best Western grand Hotel Waterville Maine they service you with a smile their corona safe the hospitality is awesome the meals they cook for you if you have breakfast in the morning it is free and it is a cook breakfast the way you like swimming pool is clean plenty of parking what is it just a beautiful place to come to I would not go anywhere else but to the best western I would like to say thank you to everybody that is employed and does work here and I would like to especially say thank you to everybody in the kitchen I would like to say thank you to Steve the maître d’ who checked me in at 2o’clock in the morningI would like to say thank you to all the women especially management they are the bomb thank you very much sincerely yours James Cataldo QCD this is my room showed you how clean it is the bed is a little messy because I just got up going to take a shower and I am about to leave and I will return on Thursday
1. One of the first rooms we were given smelled so badly like smoke it was making my children sick. The only reason we were able to change rooms was because there was a substantial leak coming down from the bathing ceiling. Smoking is not allowed in any Maine establishments. You should really try to enforce this. up and down your halls all you can smell is cigarette and marjuana smoke. Again, it was making some of the children very sick.
2. Once allowed in the pool( after a 5 hour wait) the children were quick to get out because there was a strange man with his DOG in the gym area watching them. It was making them feel very uncomfortable, so they got out.
3. I did see that your hotel was a pet friendly hotel, but you need to have some boundaries when going to your lounge area. There were dogs being walked in the hallway that were extremely aggressive. What if they got loose? What if a child went towards them? What if the owner let go of them? You could also hear them barking form a better part of the evening.
4. I came to find out that there are many homeless people staying at your hotel. While I understand that people need a place to stay, and you need to stay in business I think you need to find a way to let your guests know your hotel is used as an overflow or what the case may be. The people that you have wandering up and down your hotel was very unsettling. Going out to my car there were a couple of people with again very aggressive dogs by your dumpster acting in a very suspicious manner. This does not make anyone feel very safe.
Reeks like cigarettes, used soap in shower, rude bartender with no menus, rude pool attendants, random phone calls at 3 330 4 415 no answer. Housekeeping wakes you up at 9 for a 1 night stay?? So not fair ! We deserve to sleep in !
Was an amazing experience here and can't wait to go back this winter! Everyone there was polite and there when needed them! The pool was very nice and clean, hope the gym is Livermore kept up but other then that was really great time here!
We visit Waterville annually. This was our first stay at this hotel. There are too many other hotels to choose from and I suggest you choose one of those, especially for the price.
I don't believe I have high standards for a hotel. We've stayed at the Budget Host and Fireside on and off for years. (No pool but both are clean and pet friendly.)
They are not cleaning to COVID standards (barely cleaning in my opinion).
It is a pet friendly location but no one is cleaning up after their pets outside. The yard is disgusting!
There was dirty clothing left in the room at check in. A beer can, pen and other items were found 2 days into the stay. (None of the items were ours.)
On day 3 we were told they don't clean the rooms for "stay overs" but it had been done the day before.
The heater in the room was so noisy we couldn't sleep and the tub drain was so plugged we were ankle deep in water (yes, they fixed those). However, the heater was louder than the traffic on I95.
Management didn't come in so I was not contacted by management but they were notified and (again) offered to move us to another room. They offered to move us after finding the clothing but I had already sprayed Lysol everywhere and sanitized the items we were likely to touch.
No one is wearing masks (except some of the guests). I overheard a desk clerk tell someone to just "say" they had quarantined when they were checking in.
There are people (apparently) living there who are walking all over the hotel with their pets (with no masks).
Watch it if you park in the rear, the people drive so fast through there that we were almost hit.
It appears they are allowing people to use the pool (with a fee) from outside the hotel. I was told they limited the pool area to 20 people. I did not use the pool. If I were a guest and was told I couldn't use the pool because too many people were in there and found out that it was because they were allowing non-guests to use it, I would be upset.
We did not eat breakfast but I was never told to obtain a voucher at the front desk. The only reason I know this is because I overheard the clerk tell someone else.
If you need a pet friendly location, go somewhere else. If you want a pool, go somewhere else. If you want both, go somewhere else.