Date of stay: January 2020
Positives - The two bedroom apartment was spacious and our daughter had her own bedroom, bathroom and lounge. The beds were extremely comfortable and the lounge suite was huge. The location was central so it was a short stroll to restaurants, cafes, shops and the Ipswich Art Gallery. The facilities were really good with a large pool, spa, gym and sauna. Check-in was friendly, fast and efficient. Wi-fi is fast. Free, secure undercover parking. Negatives - All the photos of the Aspire showed the view to be of a church with a nice, green field. However when we stepped out onto the balcony of our apartment we discovered that we were overlooking the train tracks which were noisy and not visually appealing. I was woken several times each night with the noise of the goods trains carrying coal which frequently passed through the station. I’m glad we didn’t stay during the week because the passenger trains would have been far more frequent. The apartment was also not particularly clean. Guests before us had not washed the cutlery and crockery properly so there were chunks of food on them, the dining table and chairs were sticky, there were stains of something unidentifiable on the wall in the bathroom to name a few. I would only stay again if we could be guaranteed of being allocated a room as far away from the train lines as possible.
Room Tip: Room as far away from the train lines as possible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HMAspire, Manager at Oaks Ipswich Aspire Suites
Responded Jan. 27, 2020
Hi Vicki B, Thank you for leaving your review of the hotel, it is very detailed which is great. I am glad that for the most of it you were able to enjoy your stay, the room and facilities that we have on offer. I am sorry that you had issues with the train noise and this was loud enough to wake you in the night, our apartments have lots of different views and some of them do look over the city centre, where the train line runs. If you are staying again please contact me directly so that I can ensure you are on the garden side next time. In regard to the cleanliness rest assured that I will speak to housekeeping regarding this as this is not the standard in which we wish to present our rooms. Kind Regards Debbie Hooper Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC