Dear justcruizen, Greetings from Jenolan Caves! Thank you for taking the time to share your feedback with us. We are partially in agreeance with your comment tagline, as we really wish to all patrons to stay in Blue mountains, Oberon, other nearby regional areas and definitely at Jenolan. With ravaging bushfires, floods and the pandemic, Jenolan was closed for better part of late 2019 to end of 2020. The work and money invested to bring back the site to function has actually amazed most of us. From re-laying water distribution to setting up severs, from setting up electricity network to have our basic internet network back. The floods had damaged almost all precinct and the guides offices, visitor shop and ticketing office are buildings that are still waiting to be functional. We have received a $19.5 million grant from the NSW govt. to fix dated hardware in the precinct and upgrade it to modern standards. The first part of the upgrade project was completed during the Pandemic closures when 6900 cubic meters of debris was removed to clear out Blue lake. This was given priority to ensure no damages to 600 old Platypus boroughs and the native platypus that live around Jenolan. We are also working on the upgrade to the 120+ year old Jenolan Caves House, which will include, a complete electrical high current upgrade (to accommodate Air Conditioning, Ventilation and new equipment loads), a refurb to all furnishing, carpets, furniture, room amenities, restaurant and bar redesign. We will also add relevant Fire safety standards and other building code defined upgrades to this heritage structure. With cleaning, because we are in the middle of a valley surrounded by parks land and in a delicate Karst environment, we do not use any harmful chemicals, insecticides etc. within the precinct. This increases spider and other insect activity. We personally are looking into getting some sort of leniency in this aspect but without success thus far. Post the rains, this summer has had never-seen -before rise in spiders and other insect activity. We have just received a $200,000 quote to clean the building façade, which is for a business shut for one year plus, seems like a tall ask. We are working to get work done in this aspect to ensure, the façade is maintained in its pristine best. The place is in desperate need of paint, change of soft furnishings and even modern amenities like WIFI, telephones etc. As we respond to you, we will continue to work on improving the facility. We will also ensure the place improves with the flora/ fauna around. We are in the process of filling up multiple hospitality positions, which would definitely improve guest experience and ease service delivery for all our patrons. Kind regards, Jenolan Team.