I didn't have huge expectations for my stay due to the brand. Rodeway Inns are not 4-5 Star properties. I also read the reviews on here and on the Choice Hotels website. I pretty much knew what I was in for, with a couple exceptions.
This is really the only property in the area; they run a monopoly and I think they know it. There were apparent cost-cutting in place, such as missing light bulbs in both the bathroom and bedside lamps, and the A/C is constantly being turned off by staff when you're not in your room. It was frustrating to run out for a bit and come back to the A/C unit fully off and have the room sweltering. When housekeeping services room, it is then completely turned off.
It is family run and I believe they live on-site, which is fairly common. I didn't have any interactions with the father really, the mom was a joy, she was very sweet and welcoming. I enjoyed talking to her. The son was extremely rude and seemed more concerned with his online friends and gaming than assisting guests. He actually reduced me to tears due to his attitude and condescending tone.
The keycards were not working when we checked in. They had to manually open the doors for guests until the card machine came in, in a day or two. I was actually ok with this because stuff happens - I get it. However, on the 2nd or third day, I went to do laundry and I forgot an item and asked him to be let back into my room on the opposite side of the property. I started the wash and then a few minutes later, asked him to let me back in. He actually said "It's kind of annoying when you're asking me to let you back in your room every two minutes. You should leave your door open" excuse me? I said that I wouldn't even have to ask him for anything if the keycards were working. He said it was beyond their control, which again I was ok with, but it was then their responsibility to let us into our rooms until the machine came in. I said "No. I'm not doing that" (I was in my room alone) and he said that everyone else was fine with it, so I should be too. I was livid, I would never ever speak that way to one of my customers. Based on the previous reviews, I didn't bother to bring to his parents attention while I was in-house.
He sits at the desk with his laptop and headset, talking to whomever on Internet, throughout the entirety of his shift. You know what's annoying? Crappy customer service.
*Purchase new pillows. They were in very rough shape.
*Invest in LED bulbs so that all lamps can be utilized
*Have pool repainted. It appears that it is dirty and I think that might not be the case, it just needs a new paint job. It did deter me from swimming.
*At least change over A/C units to fan when guests step out
*Coach the kid. If he wants to play computer all day and give guests an attitude, maybe this job is not the right fit for him.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC