The most disappointed motel I have ever stayed in,spent a weekend at mollymook Valentine's weekend .We thought we would have a weekend away after the fires little did we know there was a surf carnival in town everywhere was booked except paradise haven .
Now I know why ,on the way down we got a call saying our room was ready at 11am and the key was in room 12 as reception would be closed I thought to myself that's a bit unprofessional so left it at that.
On arriving reception was closed found the room 12 and entered omg the room was dirty ,tv had a thick layer of dirt on it ,top of fridge was dirty same as around the microwave and the outside of the kettle was a lot cleaner after I scrubbed it .
Pulling back the sheets found them damp so left the bedspread off to air the sheets .I should have walked out then after seeing a cobweb around the side of the toilet and daddy long legs on the ceiling but having had the room charged to my card the day before we arrived I suffered and stayed as we needed a break .I know what to do in future is to walk out and not stay .Found management unprofessional when I did eventually find the office open 2 days later .Paid $459 for a room rated at 1star with a outdated bed and linen I would use as rags that bad .Staying here has given me a big wake up call next hotel I stay at I will inspect the room before handing over any credit card details .
Unfortunately we had to stay here when we were evacuated during bushfires. We discovered the hard way that some people were out for all that they could get. We were charged $455 per night for an extremely tired and out dated room with a double bed, aged appliances and no toilet paper in the bathroom.
Less than fifteen minutes after checking in, another family were sent to our room, claiming it as theirs. The woman at reception showed little compassion for her mistake, and caused my friend to stay in the room at all times, lest it be double booked again while we were gone.
We could not find rates online anywhere around this cost, the room seems generally around $299 on peak/public holidays, which is too high for what you get.
Unfortunately we got caught in the bushfires, all power was out in the area, roads were closed & this was the only accommodation we could find.
I didn’t think they are people still out there that would exploit the situation, unlike this motel...
The prices online were half the price they charged us, (we didn’t have a choice there was 6 of us ages from 50 - 85 , 4 had to share ( 2 in a single) it was cosy!!
They charged us $499aud!! Per
room a night !!!!!
Unbelievable🤬🤬the rooms where on Booking.com at $299. ( we couldn’t excess internet as power was out)
But that is far to high considering the low standard of rooms.
Do not stay here unfriendly staff & low standard rooms & rip offs.
Unlike the Beach cafe that stayed open to feed all the hundreds of people that also got stuck in the area it was the only place with a generator to make food.
After booking online we received a call to say our key was in the room. We entered the room which was not what we expected for the price we had paid. We had views to the cemetery from our bedroom window, a tiny shower and toilet where the last people had left the soap on top of the shower screen as there was no soap holder, and towels had to be hung over chairs as If we hung them in the bathroom they would be at risk of falling in the toilet. The shower was great however the hot water ran our half way through. I would not recommend this place to people who are looking for value for money, a view or a hot shower. The name of the motel does not reflect its name.
Within walking distance to the beach. Next to cemetery.
The room we stayed in had 4 beds, however, if you had others staying they would have to use the only bathroom off the main bedroom. It was smaller than most ensuite, and the door didn't close. Beds hard, no fan or aircon in main bedroom either.
I realise it was peak season, but very expensive for the room.