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at Courtyard by Marriott Clarksville
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Room review highlights
... and will not you on without waiting,, the hairdryer in the room was so dirty I had to wipe it off before I could use it,,...
... Everyone was helpful, friendly and pleasant. I stayed in Room 203, faces teh hotel front, in OCT 2020 (COVID-19 times), so...
... wasn’t wearing one, just behind plexiglass. We got our room keys, went out and got luggage and came right back in, and...
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Reviews that mention rooms
Write a reviewupon arrival, just ok,, carpets need a good cleaning,, wifi is very slow and will not you on without waiting,, the hairdryer in the room was so dirty I had to wipe it off before I could use it,, with covid and the cleaning that should be involved this was missed. also the carpet is old and should be replaced.. bed is ok, nothing special. Lots of closing of doors in hall way's not real quiet.
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Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
The staff at this Courtyard by Marriott are fantastic. Everyone was helpful, friendly and pleasant.
I stayed in Room 203, faces teh hotel front, in OCT 2020 (COVID-19 times), so there may have been less occupants during my stay.
Pros:
Very quiet, not even traffic noise
Clean
Nice extra-wide parking spots (loved this)
Great Wi-Fi signal, and easy to sign in
Instant shower hot water
Reasonable breakfast rates
Cons
No hair dryer in room, but was later furnished
No pen and paper in room
No lotion in bathroom, but was later furnished
The elliptical continuously squeaks...every step
Outside of hotel control:
The traffic on the main nearby road, Wilma Rudolph Blvd...I am from Clarksville originally and that traffic is just always bad.
Also at this time (OCT 2020...no vaccine) the Tennessee COVID-19 mask requirement was delegated to the counties. I am a libertarian, but remember that the recommended mask protects others, not yourself. All kinds of knuckleheads running all over NOT wearing mask that protect you. Unless you are wearing a real N95 mask you are at higher risk around these dopes. Very unnerving and in my opinion, very dangerous and stupid. Is it really that hard to wear a mask that protects others?
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Room Tip: 203 was great for me
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Allyson Trull Trull, Owner at Courtyard by Marriott Clarksville
Responded Oct. 15, 2020
Thank you so much for taking the time to share your experience with us! We are all working hard to ensure that all of our guests are kept safe and healthy. We have removed certain items from the room to ensure that we are protecting our guests. All items that have been removed from the rooms are available at the desk. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We pulled off in Clarksville around 11 pm on a road trip so the kids could get a good nights sleep. Despite being in the height of COVID where masks are required nearly everywhere, the check-in person wasn’t wearing one, just behind plexiglass. We got our room keys, went out and got luggage and came right back in, and the gal was hugging and joking around with a boyfriend/husband/whatever.. which is fine, but he was also unmasked and it was awkward. She was super nice, though, as was the check-out lady the next day. My one star review is based on the fact that our rooms smelled like a wet basement and had no working temperature control. It was set to 66° On both the window unit and the wall unit when we went in, and we left it there, but I bet it never got below 72° with 85% humidity. I’m no expert on Tennessee, but the outdoor temp was in the low 60’s and it didn’t feel overly humid outdoors. The room wasn’t overly clean, the towels weren’t overly white, and it was definitely not worth the price, which is probably set by Marriott. We went with the familiar name of Courtyard, but the guest rooms are in need of updates, and deep cleaned - especially in the corners of the bathrooms. This is a highly populated area of hotels, so for $150/ish per night for a simple room.. there are MUCH better options around.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
I was very pleased with my stay! The staff were all wearing masks due to Covid restrictions. My room was very clean and smelled amazing. The breakfast was delicious. I will stay here again in the future.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Allyson Trull Trull, Owner at Courtyard by Marriott Clarksville
Responded Sep. 14, 2020
Thank you so much for taking the time to let us know about your great stay! We appreciate you taking the time to notice the extra steps we are taking to ensure our guests health and safety during the COVID pandemic. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
Went to Clarksville for a family reunion. The Courtyard was convienently located near the Wilma Rudolph strip. There are so many restaurants and stores to go to. We enjoyed having different food and shopping options plus we weren't too far from the interstate. The hotel itself was decent. Valencia was awesome at check-in. She was very personable. We loved sitting outside at the fire pit. There were other amenities such as Wi-Fi, a pool, fitness center, and laundry. The lobby also had many seating options. The bed was comfortable and after housekeeping serviced room it smelled fresh. However there was mold or heavy dust on ceiling and a tear in the curtain. The tub also had stains. The hotel could use a few renovations and upgrades. I also believe a microwave in each room would be great because the one downstairs was not the cleanest.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Sean C, Manager at Courtyard by Marriott Clarksville
Responded Jul. 17, 2019
Most General Managers might be happy with a rating of "3" ... but ... I am not! I was saddened to read your stay was ONLY "decent." We strive constantly, because of our heritage and history, to be better than, more than just "decent." Valencia is a true gem ... someone we were lucky to have had walk in our door, looking for a job!!! I am sorry to hear about the issues you had with cleanliness and condition, in your room. We will use your feedback to immediately address those issues and to craft a road-map, of sorts, for improvement in the future. Listening to the voices of our valued guests is SO important to us, for that VERY reason! The Hotel went through a top to bottom renovation, ending in late 2017 and we just replaced both the mattresses and the televisions, too. And, while we agree a microwave in each room would "be great," that is not something we have given consideration to because we have so FEW comments about it (and even fewer requests for the portable microwaves we do have). Thank you, again, so very much for your kind words and even your constructive criticism. It will definitely help us make a difference! In Service, Sean Craft Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC