All You Need to Know About the Pool
at Courtyard by Marriott Clarksville
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Guests1 room, 2 adults, 0 children
US$93
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Pool review highlights
... at the fire pit. There were other amenities such as Wi-Fi, a pool, fitness center, and laundry. The lobby also had many...
... different kinds of Starbucks and very good. The hotel has a pool and hot tub. Also has a very nice large fire pit that was...
... any of the features of the hotel. Like hey we have a pool opened this time to that time .... or that their is no...
Featured pool amenities
Heated pool
Reviews that mention pool
Write a review+1
Went to Clarksville for a family reunion. The Courtyard was convienently located near the Wilma Rudolph strip. There are so many restaurants and stores to go to. We enjoyed having different food and shopping options plus we weren't too far from the interstate. The hotel itself was decent. Valencia was awesome at check-in. She was very personable. We loved sitting outside at the fire pit. There were other amenities such as Wi-Fi, a pool, fitness center, and laundry. The lobby also had many seating options. The bed was comfortable and after housekeeping serviced room it smelled fresh. However there was mold or heavy dust on ceiling and a tear in the curtain. The tub also had stains. The hotel could use a few renovations and upgrades. I also believe a microwave in each room would be great because the one downstairs was not the cleanest.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Sean C, Manager at Courtyard by Marriott Clarksville
Responded Jul. 17, 2019
Most General Managers might be happy with a rating of "3" ... but ... I am not! I was saddened to read your stay was ONLY "decent." We strive constantly, because of our heritage and history, to be better than, more than just "decent." Valencia is a true gem ... someone we were lucky to have had walk in our door, looking for a job!!! I am sorry to hear about the issues you had with cleanliness and condition, in your room. We will use your feedback to immediately address those issues and to craft a road-map, of sorts, for improvement in the future. Listening to the voices of our valued guests is SO important to us, for that VERY reason! The Hotel went through a top to bottom renovation, ending in late 2017 and we just replaced both the mattresses and the televisions, too. And, while we agree a microwave in each room would "be great," that is not something we have given consideration to because we have so FEW comments about it (and even fewer requests for the portable microwaves we do have). Thank you, again, so very much for your kind words and even your constructive criticism. It will definitely help us make a difference! In Service, Sean Craft Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I chose this hotel for my family of five. We needed a room with two queens and a pullout sofa. The pullout sofa is twin size. The room was very spacious and super clean. We had two smart TVs. Checkin was prompt and you can even use your Marriott app to check in and make special requests. They have a little market stocked with candy, snacks, beers, toiletries and were all reasonably priced considering the convenience. Our room came with two adult and two kid breakfasts. The breakfast area is not buffet style like most hotels we stay in. We ordered from a menu and all the food was tasty. They even had avocado toast which was a great option for my vegan daughter. The staff at the restaurant were super accommodating and friendly. I wish they had coffee in the lobby but the coffee in the restaurant was two different kinds of Starbucks and very good.
The hotel has a pool and hot tub. Also has a very nice large fire pit that was very cozy. We will definitely stay here again when passing through!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Sean C, Manager at Courtyard by Marriott Clarksville
Responded Jul. 17, 2019
Thank you so much ... for your VERY kind words! We are SO glad you placed your confidence in us, choosing our Hotel to be your "home away from home." I am so gratified (and know my team will be, too) to know you will be coming back, hopefully, again and again and again. People are the hallmark of this business and at the Courtyard by Marriott in Clarksville, Tennessee, I have been blessed to know, work alongside and lead some of the VERY best!!! They LOVE people ... and you just cannot teach that these days! We look forward to your return ..... All the best, Sean Craft Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The room was nice and clean. We only stayed for 1 night and we were on the go most of the day. Only thing I would recommend is to have the front desk do their normal spill.... like disclose your name without having me to ask.... or tell me what time check out is. Catherine was at the front desk at the time ... and even though she was a tad bit helpful.... she never disclosed any of the features of the hotel. Like hey we have a pool opened this time to that time .... or that their is no continental breakfast.... or what time checkout is .... nothing to that nature. When I called that evening their was someone else there and she was nice ... provided much needed information. Customer is always a must ...especially when there are other competition.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Sean C, General Manager at Courtyard by Marriott Clarksville
Responded Jul. 5, 2018
I could not agree with you ... MORE!!! Customer Service is the hallmark of this (and many other) businesses. Frankly, I am surprised she did NOT mention the features and amenities of the Hotel. She has been here for more than 7 years now and, without question, is my BEST employee!!! It is not odd for her to not mention her own name as, at Marriott, we are MORE interested in knowing your name ... and using it during your stay, if/when possible. I will, definitely, share your review and feedback with my ENTIRE team! It helps us learn ... and improve ... and that is, ultimately, the goal ... continually improving for you, our valued guests. Thank you for sharing your feedback with us!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Well, the bedding was stained with makeup, the bathroom smelled like soured water, they wanted us to go green and reuse our towels, our tv connection to cable didn't work properly but they said we were the only ones complaining so it was never addressed and since there wasn't children' programs to watch, we decided to gear up the little ones and head for the pool. Upon entering that hallway the smell of chlorine was so strong and in the pool room it was gagging unbearable. Other patrons turned away complaining of burning eyes, it choked you. There was no way we were letting small children near that. Needless to say it was very over priced for what we got. I will not be stopping there again.
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Room Tip: My tip is to go elsewhere. I would only rate them a 1. This webpage wouldn't take my rating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from seancraft, General Manager at Courtyard by Marriott Clarksville
Responded Jun. 21, 2018
As the Area General Manager, in charge of the Hotel, I was incredibly saddened to read of the troubles you encountered during your recent stay with us. I know we will never be perfect! It is unrealistic to hope for that!!! But the responses you describe, coming from some of my team members, were just unacceptable. I will address this promptly ..... I believe, as a valued guest, you have a right to an explanation of some of the failures (parts and machinery) that negatively impacted your stay. The issue with the pool/spa chemistry was caused by what we, ultimately, determined was a $15 part ... a chlorinator valve ... that had to be replaced. The original valve developed a small fissure/crack and, as a result, released more chemicals into the water. The additional chlorine combined with a decrease in the Ph of the water, caused the "smell" of chlorine in the air (called chloramines) and the gagging and/or disturbance to eyes/mouth and mucosal membranes. Even a few extra PPM (parts per million) of chlorine can throw the balances off. Our Chief Engineer isolated the problem on Saturday morning (after some work) and we shut down the pool/spa until we could replace this vital part (which happened on Wednesday). Likewise, the issue with our entertainment system, in the room you occupied, was a parts failure. The Enseo box the television utilizes to communicate with the Hotel operating system just appears to have ... malfunctioned. I am not particularly sure what caused this but we are working with the third party vendor, who manages the system, to correct it and make sure it does not happen in other rooms. Though I was unable to replicate the smell of "soured water" in the bathroom, I had my Chief Engineer thoroughly treat the drains and toilet. The cleanliness issues I have discussed with my Executive Housekeeper. The team member who cleaned your room (on Friday) before your arrival, will receive some additional training and has been appropriately reprimanded, too. Your feedback is vital to us and improvement is always a continual process. It is obvious, we have some work to do! We should not be dropping the ball like this. We will utilize your review to create a "road map," of sorts, which we can use to improve. It appears you might not return, and while I understand your frustration, I do wish you would reconsider. We DO care and we WILL make the changes necessary to improve ... for you and ALL of our valued guests. Would you be willing to reach out to me, personally? If so, my telephone number and e-mail address can be found below. I look forward to hearing from you ...... All the best, Sean Craft Area General Manager sean.craft@interstatehotels.com (931) 551-4480
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
First of all, I booked a suite with two queen size beds as well as a pull out full size couch bed. Upon getting to the room, it turned out to be two double beds and a twin pull out bed that would not pull out. I was staying with my three small children and my mother for one night while driving to Florida. There were gummy snacks on the floor around the bed and make up marks on the comforter and red juice on the other comforter. There were hairs all over the couch and beds. I don’t believe the room had been properly cleaned and I’m just glad my children didn’t see the food and try to pick it up. The bathroom had a soured water smell to it. The phones had been disconnected by the previous guests so I had to crawl on the floor to reconnect them. The internet option for the tv to stream Netflix did not work the entire stay. I was told ‘it’s just my room, no one else complained, try turning off and back on’. I was also told there was no maintenance working so it couldn’t be fixed if that didn’t work. So since my kids couldn’t watch a movie as promised, I went out to the car and disrupted all our bags to get out their swimsuits and life jackets. I got them dressed and told them we were going swimming...the chlorine in the pool was SOOOOO bad the second I turned the corner to walk through the door it was burning my throat and eyes. My kids started choking from the smell. There’s no way they could swim so then of course they were all three crying and upset. I had previously went down to check the pool out and it was not that bad earlier in the day so it was purposely done before the pool closed. When we were going to bed, the light switch to turn off one of our lights did not work so it had to stay on. Not the stay I wanted after a day of driving. Never again. This was highly rated and more expensive than the other optioned in town.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from seancraft, General Manager at Courtyard by Marriott Clarksville
Responded Jun. 4, 2018
No Hotel Manager ever wants to read a review titled, "Worst hotel stay I've ever had ..." It goes without saying, no Hotel Manager ever wants to then open that review and read about a litany of problems/issues experienced by a guest of their Hotel. As a member of the Marriott family of Hotels, we are trained - and work hard - to provide our valued guests with an exemplary "guest experience" ... whether you are staying for several days on vacation or for just one night, on your way to somewhere else. I want to be able to address your concerns but Trip Advisor does not provide your full name and it is, thus, impossible to do that!!! Would you be willing to reach out to me, via email (it is included below), and provide some additional feedback? With some additional information, I can isolate what room(s) you were in and when, so I can take appropriate action against - or provide additional training/guidance to - the correct team member(s). And, of course, I want to do whatever I can do to "make it right", for you, too, Jennifer! You deserve nothing less!!! I will be looking forward to your email ..... All the best, Sean Craft Area General Manager sean.craft@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC