The Old Police House is clearly an old building that has been converted, so I was not surprised to find some age related issues with the property and was also happy to leave the spiders as they were!
However, even on arrival, the alarm bells were ringing with a strong smell of mould and damp. We weren’t wrong.
Having met the owner who was clearly flustered by having to stand in as cleaner as she had had to take the professional cleaner and her mother to hospital. (We naturally hope all is well).
These challenges aside, we built up the following list of issues within 24 hours, which clearly show the owner is either not suited and or capable of running the property. I’d ignore the Facebook and guestbook comment re guests arriving late and disturbing everyone when the place was run as a B&B, as no one can be blamed for 3rd party actions / disrespect to others.
We posted the list below on their Facebook page and received the following “Wow it's amazing what a rainy day in Pembrokeshire can do for the creative mind!!”.
When she came to see if the fire alarm issue had been resolved, see below, not a single apology or enquiry to see if there were any other issues / could she help etc.
I can only guess her customer skills are languishing in the bureau with her quality management folder!
Make your own mind up, but when you see the place up for a discount like we did, I can only suggest you move on.
Our list of issues in particular order:
Toothpaste in sink;
Damp / mould in rooms;
Broken kitchen bin;
Broken skirting boards;
Dirty pillows and bedding x 2 beds;
Stiff drawers; (one broke on opening)
Major lack of ownership and care;
Significant damage to plaster around beds;
Bed so damaged you can’t shut the bedroom door!;
Wonky shower shelf;
Damp shower room;
Screw loose in front door lock set;
Front door doesn’t hold closed unless you lift handle (always like that according to owner);
No cable(s) from DVD player to telly;
Water leaking heavily from ground floor double bed shower, tracking along floor and raising Lino and rotting wood casing;
Smoke alarm going off repeatedly without cause x8 (very poor management and communication from owner, she clearly couldn’t be doing with the bother. Things do go wrong and you just need to communicate and clearly manage expectations);
Emergency contact number for someone who hasn’t been in contract for over 12 months;
Faulty tv in bedroom;
Faulty cupboard door;
Cupboard pole secured with gaffa tape!;
Curtain pole broken; and
Weeds growing in a bathroom!
P.S. The building layout is great, with a place for the kids to hideout up stairs.
Photos taken and attached to demonstrate we haven’t made this up on a wet week in Wales.
Old Police House - Lovely setting and accommodation, but major drawbacks!
A friend and I booked two nights in the “family suite” which looked spacious and lovely in the pictures on Booking.com. What a shock it was to discover that there was no privacy or security, since the upstairs living quarters had no door! Literally no door at the bottom or the top of the stairs!! Anyone staying in the downstairs rooms could simply wander upstairs anytime. In fact, several guests admitted that they had, just out of curiosity to see the upstairs. There were two twin beds on one side of the living room and at the other end was a separate bedroom with a double bed and ensuite bathroom, which we would both use. In addition, there was no way to lock the main door to the outside, so this door remained open for all the guests ... as well as potential thieves, rapists, or anyone else. My friend decided to take the double room (which had a lock and key), since she felt extremely uncomfortable with this situation. Then she discovered that the key wouldn’t turn in her bedroom lock, as it had obviously been placed by an imbecile handyman. Even the outside door didn’t click shut and constantly blew open, causing a draft.
So, why didn’t we complain to the manager, you may wonder? Because there was no one on site! We were instructed by the owner via Booking.com that we should phone in advance to let them know our time of arrival, which we did. A woman named Gaina told us that the door would be open which, of course, it was since the door didn’t close. As soon as we saw all these problems, we phoned Gaina, who listened and seemed to sympathize, but did nothing to solve them. She said she couldn’t get in touch with anyone immediately but would have the locks repaired the next day. But nothing was ever repaired. She said she would give us two separate rooms the following day, with bathroom in the hall just for us. We accepted. But as the rooms had to be cleaned, we could not move our belongings into the new rooms until after the other guests checked out, so we had to load all the luggage back in my car before leaving in the morning to go sightseeing and bring it all back in that evening, which was very annoying. The other guests we met were also incredulous that there was no key given to them for the front outside door and felt insecure that anyone could walk in. Several of the guests we met complained about the quality of the beds. There was no sign indicating that the bathroom in the downstairs hall was just for our rooms, so other guests used it, probably since there was a nice bathtub. The mystery about why the upstairs “family suite” has no door at all was never answered by Gaina. This upstairs area is not suitable in its present state to be advertised on Booking.com or elsewhere, even though it is spacious and pretty. Of course if the whole place is rented out to a large family or group of friends, then this would not be a big issue. Just to note, the TV remote didn’t work either as the batteries were corroded. And the WiFi code and password were scribbled illegibly on a scrap of paper, which we just happened to notice by chance on a table.
There was a very nice kitchen downstairs where guests could cook and keep their food in the fridge. There was also bread and butter, cereal, milk, tea, and coffee which guests were free to use. In addition there was a lounge with TV at the end of the hall, but I didn’t check if that TV was working. There’s free parking in the back for a few cars.
A young girl came in to clean the place the second day but didn’t bother to empty the full trash can under the kitchen sink or to refill the hand wash liquid in the bathroom, which was empty.
The Old Police House has potential to be a very nice place to stay but it needs major renovations to make the upstairs a secure self-contained area, plus a caretaker on-site or nearby who can follow up on maintenance and handle problems efficiently. The WiFi code and password were scribbled illegibly on a scrap of paper, for example, which we just happened to notice by chance on a table. Honestly, I would not recommend this place at the present time, primarily because of the poor management and their lack of concern and hospitality.
Quirky setup but lovely place to stay for the night. Excellent hosts. Good instructions and directions to the house. Lovely remote village in beautiful wales. Stayed in family suite with onsuite bathroom. Took our dog with us who was most welcomed.
Excellent pub in village. Highly recommend you visit
Staying again at end of our trip to Ireland
Very polite staff. Lady explained everything over the phone. Room was really big, property located in a nice and quiet area and price was extremely reasonable! A pub with amazing food just a few stones away. Would definitely go back for a relaxing weekend!
We had a great stay here. I was able to contact the owner easily by telephone to get instructions for getting into the property. I mention this as I read some previous reviews mentioned some issues with this. I liked that you shared with other holiday makers and not the owners breathing down your neck like some b&bs, it was more relaxed. We felt comfortable and liked the freedom to do our own thing whilst staying here. Other holiday makers here were very respectful of each other and made the stay a pleasant one. I was a little concerned about a shared bathroom but when we arrived the whole time we seemed to have the bathroom to ourselves. I think it's because one or two of the other rooms had en-suite. The bedroom, living room, bathroom, kitchen and hallways and were all clean and tidy. The owner of the property even left white and brown bread, butter, jam, milk, tea, coffee and cereal for holiday makers which I thought was very good gesture considering the cost of stay was very reasonable. The wi-fi signal was strong throughout stay. The living room has sky tv and there is tv in all the rooms. We would return and recommend to others. Thank you we had a lovely stay :-)