THEFT ALERT, HOUSEKEEPING ‼️‼️
let me start by saying this was actually a very good hotel for the amenities and the friendly staff. I normally leave mostly good reviews... but I can't in this case.
as you can see by my badges on TripAdvisor I have probably been in over a thousand hotels in my life... Traveling the Army for 30 almost years..
Stayed here near the end of January 2020, during a family emergency. So when I experienced the theft, two times... I feel obligated to write about it.
when I came back to the room one day after a funeral... I noticed that my bags had look like they've been moved a little bit. sure as heck... ALL my medicines were stolen( they were labeled "pain pills" in Ziploc bags so I am assuming whoever took them probably thought it was good stuff like percocet or some type of Really good pain killer) Unfortunately for them it was just ibuprofen, Excedrin and Tylenol. When they got home and checked them out more thoroughly they probably were upset. They also stole though an entire bag of CBD, CBD pens and liquid... This was worth well over 200$‼️ And I'm going to guess they probably thought it was Cannabis.(thc).Because it looks like oil... And most people don't know the difference. But they took a stab at it. On my dime.
Bottom line?this really hurt! Because I am 100% disabled veteran and that stuff they stole really helps with the pain. I know it's technically my fault for not putting it in the safe, but I would not think somebody (I can only assume housekeeping) would dig down to the bottom of my suitcase either. After exploring that, and ripping everything apart... I told the front desk... The girl basically told me in a nutshell "sorry for your loss there's nothing we can do".
I know that the forms we sign when we enter the hotel say that they are not liable for loss. And I understand that and I have learned a valuable lesson. But here is a warning I want you to hear... After they did it once they attempted to do it twice. I set paper traps in the room and I could tell if things were moved around. When I came back the following day I noticed the closet had been opened and all of my drawers have been open and some things I put on my clothes were no longer there. Meaning whoever was cleaning my room was digging through my stuff. That just creeps me out. So I feel obligated to WARN THE PUBLIC.
I know this is not a high-end hotel like five stars or anything. But I'll have to tell you I was frustrated with the way the front desk took care of it. They never mentioned they would talk to housekeeping or even look into it. They just said sorry.
ONLY Positive Note:
+++ The breakfast was good + the 2 girls who served it were very friendly. The people behind the counter were super helpful and fast during check in (NOT after the THEFT however)
And everything else I was fine with especially the warm swimming pool and hot tub! But this review unfortunately is tainted because of theft.
if you do decide on using this hotel, be very very careful with anything you consider valuable. Because there's a fox in The hen-house.
Harold Peck Jr.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC