My husband, 2 children, and I stayed at Boarders 12/31/2015 due to its proximity to Nordic Mountain. I booked on Priceline, as
we always do for hotel stays. Upon arrival, the front desk
staff explained they did not have our
reservation, despite my Priceline confirmation email in hand, and the King Suite I booked (2 rooms with 2 TV's, King bed w/pullout couch) was not available. Our options were a double queen room or she suggested we stay at The Super 8 across the street. Due to limited options in Wautoma and the assurance we would be put in the appropriate room the 2nd evening with compensation at check out, we packed into the double queen and made the most of our stay.
Despite the rough start, I was optimistic our stay would be similar to previous stays at hotels of the same quality. The room was relatively clean thanks to Tia the hard working housekeeper, but overall lack of maintenance throughout the hotel was evident from the room to the pool area. The box springs in both rooms were visibly soiled (see photos) and sheets did not fit the beds appropriately as I woke up on the mattress (gross). The pool area smelled so strong of chlorine, I am confident the pool is only maintained by adding chlorine to the water instead of actually cleaning the pool (also visibly dirty). Breakfast was ok...my children liked the waffle maker, but otherwise was just a continental breakfast with less than fresh food (how can one complain about a free breakfast).
My family and I had a great day skiing at Nordic Mountain and returned to the hotel, packed up our belongings to switch rooms, and enjoyed the space of the King Suite...although mattresses and pillows were in the same shape as the previous room.
Upon check out, I spoke with the Manager.
She began the interaction by telling me I did not complete my booking on Priceline and that was why our reservation was not there upon check in. I offered to show her my Priceline reservation confirmation, and then told me she did not need to see it. She stated, "We have problems with Priceline all the time, I just hate that site. Next time you need to call directly to book here.". I was given 10% off the price of the King Suite for 2 nights, despite the fact we were put in a double queen room that was priced less than the King Suite anyway.
My advice to travelers is to strongly consider other accommodations in the area, although if Boarders has anything going for them it is that they have little competition in the area. It was an overall disappointing stay that so easily could have been smooth. We will not be back...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC