Do not stay here if you like to be an adult!! I had a popular weed delivery company deliver to my hotel room, moments later I received a call to the room from the front desk clerk advising us that he just noticed the delivery and wanted to reiterate that there is no smoking in the hotel room (after I had already been there two nights), as if I missed it in his 45 min monologue at check in.. I felt like I was back in high school. This guy really overstepped his boundaries and put his nose where it shouldn’t be. Ruined my entire stay. Do not recommend, at this price you should be able to have privacy and not being supervised 24/7
We stayed here mid-March, as "Repeat Guests", but - as the scary Virus threatened - had to cut short our visit to SF, to avoid the imminent "Travel Ban".
Overall, "Omni San Francisco" looked after us pretty well. We were more than a bit concerned and disappointed to note the absence of "Hand Sanitizing Facilities" for the duration of our stay (a facility to which we had become accustomed in our previous few days in San Diego) + the fact that Door-Staff didn't always wear Gloves + the very few signs of active, protective cleaning in the Hotel's public areas.
Our Room was comfortable - as before, any interaction with Housekeeping Staff was difficult, for language reasons, but it's fair to say they did a reasonable job servicing our Room.
As experienced Travellers, we're very aware that People make a BIG difference in any Hotel. Bernard on Front-Desk was helpful, attentive & effective from our arrival, David (Front-Desk Head) was, again, hugely impressive and reassuringly reliable, and Alex (who checked us out) was notably courteous and patient, as we worried about managing our "escape". We must, also, say a special "Thank-you" to Juan, who organized a Car for us to leave the Hotel at 5.15 a.m. on a stressful Sunday March 15th.
The Hotel was responsive to our need to depart a day early, and we appreciate the sensitive way they handled this.
Now at home in Ireland, we're saddened to read that "Omni San Francisco" has had to temporarily close, recognizing the threatening times we live in. We do hope to come back again, and we sincerely wish James Lim and his colleagues all the very best, now, and in the future....
The Omni San Francisco was the perfect hotel for our extended weekend visit in San Francisco to celebrate our wedding anniversary. The staff was absolutely amazing. Mark at the concierge's desk was awesome. I called him prior to my stay and he arranged our excursions in advance, and once we arrived Mark was very helpful with restaurant recommendations. This hotel is within walking distance to the majority of the tourist attractions in downtown San Francisco, and the streetcar stop is right in front of the hotel. We were able to walk to Fisherman's Wharf, Chinatown, Union Square, and more. The rooms were good, bedding very comfortable, and absolutely the best pillows I have slept on in a hotel. It was pretty cool that during our stay at this hotel, filming of the upcoming Matrix 4 with Keanu Reeves was taking place right in front and on the side of the hotel. I totally recommend this hotel, you will not be disappointed; great staff, great location. By the way on our anniversary they suprised us with room service of chocolate covered strawberries, and other sweet treats. Don't delay book this hotel today, you will be glad you did.
I rarely stay in downtown big city hotels so I don’t have much to compare it too, but SF rates are pretty high even in the low season. You pay to be able to walk to the sights, but Omni didn’t have onsite parking, and valet was a rip off. Rooms are good but nothing special. No casual dining or pool or gym.
I booked this room for friends visiting, so for that use case it worked out fine.
The Omni marked our final hotel stay for a RTW trip that we took in December. We chose this hotel, based on previous experiences here, and enjoyed our three nights except for some drawbacks to our room. Staff, from the cheery, helpful doorman to Housekeeping were all topnotch. Every employee with whom we interacted proved to be upbeat, friendly and happy to provide assistance.
The hotel's elegant lobby beckoned with lovely seating areas and a huge, gorgeous gingerbread house that was on display for the holidays. Complimentary hot cider and gingerbread men waited to be consumed.
We loved the location on California Street in the Financial District with cable cars clanking by but requested and received a room in a more quiet location. Plenty of restaurants stood in the area and it was a short walk to the Ferry Building. Chinatown, North Beach and Union Square were also fairly close-by.
Our nice-sized deluxe room on the 14th floor proved to be immaculate with a most comfortable bed. It featured 1920s decor, plenty of storage space and a flat-screen TV. Though plush robes waited in the closet, there were no slippers. I missed having a grab bar in the bathtub and could not use the safe, which sat on the closet's high ledge. I had to rely on my taller husband, which was sometimes quite inconvenient. There was a problem with our door lock and though an engineer came to look at it, we had to be extremely careful to ensure that the door locked when we left the room. The WiFi was unreliable and I got thrown off the Internet constantly, which was most annoying. These drawbacks would not keep me from returning but they prevent me from giving Omni a 5-bubble rating.