The bathroom door wouldn't close all the way. My slipper socks didn't stay clean very long. I wondered if/when anyone mopped/cleaned the floor.
There wasn't any information available in the room such as maps or restaurants that were open and close by (even during COVID there are some places still open.) FYI: This hotel isn't located in the safest of neighbourhoods. My hubby wouldn't let me walk our dog around the block, only the short distance of the parking lot.
If I had to I would stay here again.
This particular point wasn't exactly the hotel's fault, but the people on the floor above us had kids that stomped for hours. Me and my dog didn't appreciate it. Perhaps there needs to a notice saying parents need to control their children.
On the plus side, they are pet friendly. The bed was comfortable, too.
Being away from from home an extended amount of time is difficult, but especially if a loved one is hospitalized. Mary and Yolanda were AMAZING!! They extended excellent customer service with a smile. We were able to enjoy much needed rest in a quiet, clean, well stocked room with super-comfortable beds. The area feels safe and is within a 10 minute drive to area hospitals, eateries and shopping locations.
Thank you for making us feel at home :) Alicia Norwood
When we arrived, the gentleman that checked us in was the only pleasant thing about our stay. However upon saying that, we told him that there was a possibility that we might check out early depending on when our Airman left. He said no problem just let us know. We did as soon as we found out (a different person another guy) and we were charged for the extra day we were not there. The room had a horrible smell which we later found out was the air plug in. The room was full of roaches, the internet did not work. On our 3rd night there my husband finally called the front desk and another guy came to our room to see what we were doing wrong. He wound up having to reset the internet at the office and we still had difficulty with the wifi. Our son that was with us had school work to stay up on since he missed 3 full days of school and he was not able to get it done because of the poor connection at the hotel. We did not try the breakfast out, we were too afraid after seeing all of the roaches and smelling the horrible smells. The door in our bathroom was put on backwards. How can you lock the bathroom door if needed if the only way to lock it is from the outside of the bathroom? Very disappointed with this location!
Everyone was very nice. Rooms were clean and they kept our room nice while we were spending time with our son. The pool was nice to come back to after the long days on the base and touring around San Antonio. The area was clean and very quiet.
Outdated rooms, barbed wire on front fence, insects including roaches in the room, breakfast? That is a joke, danishes, juice and coffee. The t.v. is screwed to a piece of plywood and hung on the wall, floor was not swept or mopped, the list is endless.