Had a very happy family after a very good stay at this hotel. The room was spacious and well equipped. Check in was easy although they don’t support the mobile key. The room was clean, well equipped, and properly stocked save for having to go downstairs for the couch bed sheets. A couple of very happy surprises - hot breakfast and fitness options. Yes, I said hot breakfast during COVID. They had individually wrapped hot items as well as individually set up cereal, sealed milk cups, fruit cups, and so on. It was so nice to see a real breakfast at a hotel again. On fitness they have a typical fitness room but they also offer access to Lifetime fitness that’s about a mile away. The location is wonderful - very close to many stores and restaurants and of course its right across from Six Flags Fiesta Texas with a view of the weekend fireworks they do. Yes there is plexi at the check in desk and we’re wearing masks but it almost felt like a vacation.
Positive: the room had a great view of the fireworks from six flags. And the lady who was at the front desk when I walked in to get a room was very nice! (I wish I could remember her name) she is why I gave 2 stars instead of 1!
NEGATIVE: I work for a hotel so I get it, things happen. However there was blood on one of our pillows in the room.. GROSS. My husband went down to the desk to show the lady and ask for a new pillow... she said “that’s weird” and just brought him a different one.. no apology, nothing... very disappointed to be treated like someone’s blood on the pillow my 2 year old was using is no big deal. Will stay elsewhere next time.
Stayed 2 nights. The first night I suggest a 4-5 star rating but the second night = 2 star. This Courtyard is modern and clean, with the staff exceedingly courteous. The problem with my second night was the locked door to the adjoining guest room. There is zero weather stripping or sound proofing. A family of three arrived next door as I was preparing for sleep. It was as if they were standing adjacent to my bed. Fortunately the duty clerk located an alternative room for me. Do your self a favor and request a room without a door to the adjoining room.
The staff was friendly, able to accommodate early check-in and rooms are comfortable. There is a sofa, work area and kitchenette allowing more space.
The breakfast is included and at times during the week have complementary snacks in the afternoon/happy hour. Basic gym - allows patrons to workout at Lifetime Fitness as part of the room rate. Would return.
I understand that things happen, but they always seem to happen when I visit Marriott properties. We (family of 4 with two kids, 4 and 2) showed up and our 2 bed suite, which had been planned for and reserved 6 months previous, was not available. All of the current ones were booked up and ours had "the AC out". So the manager offered a single bedroom suite for two nights, at the normal rate, and some points and we could switch over two days later. At no point was another hotel, upgrade, or separate property offered to compensate us for the change in our plans.
Two nights later, I go down to figure out the logistics of the moving situation, and they tell us we have to be out of our room by noon, but our new room won't be ready until later on. We have plans from noon to 5. So we have to pack all our stuff up, store it somewhere (all the stuff in the fridge??), do what we were going to do that day and then move back in sometime in the afternoon? The answer was "OK fine, we'll have housekeeping stay late". Why am I continually paying the price for the issues that Marriott has? These are their problems but they keep making them my problems. I have to take time off, fly places, and then spend my time moving rooms, and dealing with their issues.
This is not how service works. If they can't be ready when I show up, then they should have a better plan then, "we downgraded your reservation." The right course of action is "we don't have this available here, but we've got these options at these other locations that meet what your reservation is".
In addition, the beds were not comfortable. The kids shared a sofa bed instead of the normal bed they were supposed to be on which caused them to wake each other up constantly for two nights.