competent and nice staff, nice atmosphere, clean area to sit outside, pool with limited access for hotel guests only, conference rooms, also suitable for weddings, good breakfast, only a permanent hum outside...
This is a textbook, 3 star Residence Inn. The beds are comfortable, the rooms and hallways are clean, the towels are soft but not luxurious, and the parking is free. The breakfast includes both hot (bacon, eggs, potatoes, waffles) and cold (yogurt, cereal, fruit) options but was limited when we were there. We were told that this was due to the holiday weekend and inability to restock. Coffee/Tea only available in the lobby during breakfast service. Rooms are all suites with full kitchen that includes pots/pans/knifes. No problems with noise even though the hotel was full.
This particular hotel looks and feels a little newer and so had there been ANY positive interactions with staff or particularly exemplary customer service, I might have given 4 stars. However, there were numerous concerning interactions. First, the staff were poorly trained: 2 front desk associates told me they didn't know how to split the hotel bill across two cards. Second, they did not follow through on promises: I had a dress sent directly the hotel, called to confirm it had arrived and was told there would be an annotation on my account at check in but there was not. And one staff member, (Camille) was bizarrely unhelpful. No one was at the desk when I walked in, so I called out, and she came from the back room. I said I was checking in and gave her my information. I told her about the dress that should have been waiting and she told me there was no dress in the back. I was immediately upset, but she was strangely apathetic making no effort to assure me that the dress would be found. She eventually allowed me to go look for myself (she did not bother to check first) and the dress was right there. She then walked away. She never gave me any information about the hotel such as wifi, breakfast hours, pool location, or other standard check-in commentary.
This was a nice property to stay at for our visit to Fiesta Texas. Check in was fast, easy and friendly. The room was well appointed, comfortable beds, a kitchenette, living room, bathroom. There were several restaurants nearby in a shopping center. Fiesta Texas was across the freeway - 5 min drive. There was a nice sized pool and free breakfast was offered.
My wife and me spent the weekend at the Residence Inn @ The RIM for a little get away. This is a newer hotel and shares a very nice pool with a sister hotel adjacent to it. We had a suite on the top floor overlooking the pool and really enjoyed the high ceilings (I don't think the lower floors have it) and modern look to the suite. Bed and couch were your usual Marriott furniture, it ok but not high end.
Service was very good and all of our requests were taken care of fast and done right. The staff does a great job and I was pleased with their flexibility and follow up.
I think the only thing I didn't really like was the paper plates for the breakfast buffet.... I found the real plates and silverware under the cabinet so I just used those.
The RIM area offers tons of shopping and dinning options and it's all right there so its easy. If Six Flags is your thing it's just across the highway.
Nice facilities, very modern and comfortable. Staff is friendly and efficient.
Rooms are spacious. There's 3/4 kitchen. Refrigerator, stovetop, microwave and dishwasher. Everything you need is there from dishes to dish soap. The only thing you need to do is turn on ice-maker upon arrival. They don't have ice machines in common areas, like some hotels.
The pool area is nice. There are sunny and shaded areas. Loungers and tables. The pool is saltwater and fairly large, there is no hot tub.
Breakfast is good. Everything you would expect from a free breakfast and more. There are hot items such as sausages, scrambled eggs and biscuits and gravy, in addition to what you would expect to find: cereals, yogurts and fruit. There are waffle makers with all the bells and whistles and good coffee with soy milk offered. (My sign of a good hotel) Most impressively, the breakfast area manages to stay clean, even at peak times when families are bustling about, excited and anxious to get to nearby theme parks.
Everything you could possibly need is nearby. Probably not walking distance. But too many stores and restaurants to name are within a mile of the hotel.