This hotel has the worse customer service!!! Including the general manager Cindy... room was dirty bed sheets and couches has stains....beds were old and so uncomfortable!! We asked for more towels and toilet paper because we stayed there for 2 nights we never got any they were just ignoring all our requests so we had to buy toilet paper from the store... we notified manager and she is so rude and careless... corporate or owner need to have someone train their employees seriously and Cindy shouldn’t be there as a manager!! Well a manager at all because she is rude and never tried resolving the issue
This place is a joke!!! Never had a such a bad experience at a hotel like in this one, there was blood on the ottoman and a broken bed so I notified the front desk immediately, she never offered to change us rooms or anything she only said that they were going to clean it and they were going to send maintenance well none of those 2 happened the next day I talked to the same lady at the front desk telling her that and she says she was going to have a manager call me it ended up being worse she didn’t apologize she was being all sarcastic and took like a joke!!! Room was dirty old couch and beds had stain marks and ottoman with blood, rude staff, rude managers, I honestly felt discriminated by each one of the staff!!! No one cared and no one offered to help!!! There’s always a solution to everything but they instead were rude to me and family! how worse can it get? Smh 🤦♂️ Please don’t stay here
Check in process went smooth. Clean room. Nothing fancy. No complaints. Location good for our needs. Breakfast limited to muffin and yogurt because of COVID restrictions, which is not uncommon. Would stay there again.
The room was filthy
and I had an allergy reaction to something. My feet were black after walking on the carpet. They claim extra sanitizing don’t believe that and breakfast don’t believe that. I was kept awake past 1:00am by noisy fighting, stomping, yelling people upstairs. Then I got woke up in the morning by banking sawing construction people. Did I mention the entire back section is torn up for reconstruction?? Worst place I ever stayed and I make this trip twice a year
The rooms did not look like the pictures. The rooms were very dirty. They smelled bad. There was bugs in the bathrooms. The blankets had stains. The sofa had stains. We never received internet code. They had no breakfast at all. Which was fine. But there wasn't even individual pack snacks. We had family rent rooms there also. They had the suite s on the 1st floor and were very disappointed in the rooms. Some of them wouldn't sleep in the rooms that they paid for. They slept in their car.