Travelling through Scotland for a few days we booked this as a special treat. It was by far the most expensive accommodation and by far the worst. Fantastic location. Walking across carpark to hotel entrance noticed really overflowing litter bin. Staff on reception friendly on check in at 3.30 midweek(check in from 3). We asked if we should book dinner. Answer "we only have tables at 5.30 or 9pm!" As these times didnt suit we opted for room service and were advised it would take 15-30 minutes from ordering. Asked re breakfast and were offered 7.30,8 or 11am. People afterwards were only offered 7.30 or 11 so suggest you try and book times when you book a room! Bedroom large and bed comfy. Room appeared clean although shower walls above bath were disgustingly mouldy - I would be ashamed if mine were like that at home! Bath plug not attached to chain and cover missing from shower bar. Room service ordered. Chased it after 50 minutes, it arrived 80 minutes after ordering. Soup came without the bread which we didnt notice until staff had left. Mentioned it when he came back with dessert and he did offer to bring it then, which he did but without a knife for the butter. Restaurant setting lovely for breakfast. However menu very limited. Starters only of porridge,fruit salad,croissant or cereal bar. Mains of traditional or vegetarian full breakfast or Eggs Benedict. Fruit salad was served in a disposable plastic lidded bowl which wasnt even put on top of a plate. Asked re cereals as other places we stayed offered eg individual box of cereal but was told chef wont allow cereal at present. Service at breakfast not great although many empty tables - struggled to get more coffee. Observed staff reset a table and was concerned re the minimal cleaning without even moving the condiments plate - less cleaning than i would expect even pre Covid-19. Swimming pool/jacuzzi was advertised as open but on arrival still closed due to technical issues. Whilst having a drink in the lounge - as most tables in bar were reserved though empty, overheard several niggles to reception staff eg no loo paper, why are pool tables closed. Would we go back - unfortunately probably not though its a shame - with a bit more effort it could be fantastic!
The hotel sits on a beautifully landscaped garden, right on the edge of the Loch. Completely picturesque. The reception was warm and friendly, we were asked to pay our bill upfront which usually doesn't happen till check out. We were then informed that the pool was closed, even though the website stated it was open. This was the whole point of the trip, to use the pool. Very disappointing. No information given about where any of the facilities were, i.e. restaurant, bar, etc. It was a case of exploring yourself to find them.
Our room was a ground floor right on the corner of the car park. As you can imagine, it gets very noisy and no privacy at all, with people, constantly walking past. The room and bathroom were very outdated, the sofa looked like it had seen better days. There was no welcome book or leafet to give you information on the hotel facilities, useful contact numbers, or any activities within the hotel or within the local area. The room had an iron which is a bonus, but no iron board, so ironing had to be done on the bed or the floor. One good thing about the room was the bed was very comfortable.
We booked a time slot for dinner in the hotel restaurant. The staff was very polite and helpful. There was a limited menu which is fine, we both choose the burgers and chips which was £16 each. The food was decent, but the portion size was far too small. We ordered the cheeseboard at £12.50 due to still being hungry, Good selection of cheeses, sadly it only came with 6 small biscuits. We had to ask for more.
Overall the food was ok, small portions, and extremely overpriced for what you get.
After a good sleep and freshen up, we headed to the reception to find out where we go for breakfast. 3 members of staff just stared at us, no good morning, nice sleep, nothing. 1 member of staff pointed and said through there, to the same place we had dinner last night. Very rude and unwelcoming.
The staff at breakfast were lovely, very polite, and chatty. Sadly the breakfast itself was very poor and well overpriced yet again.
We have stayed in a few Macdonald Hotels over the years due to the amazing reputation the company has, but sadly this has to be the worst one. £209 for bed and breakfast is overpriced and not worth it.
We stayed in this resorts using one of our getaway interval timeshare weeks and stayed in the one bedroom apartments. We were taken aback from walking into our lounge at the amazing view from our huge patio doors, in fact we would often just sit and relax looking out taking In the grounds and the Loch and mountains beyond. The apartment was clean and tidy if a little dated but was in keeping with the scottisj Highland feel. Kitchen was adequate although was surprised we had no kettle provided so had to go back to the old fashioned boiling water in a pan for a cuppa! Two bathrooms very clean and a comfortable large bed. We didn't use any of the facilities since the pool was closed for use due to covid and the we didn't feel the need for spa. Being self sufficient we were using this as a base to explore the area rather than stay around the resort. Great to know future we can bring our dog too. Overall a lovely stay
We stayed here for 3 nights with our 3 children. Fantastic stay, the location is truely breathtaking. The hotel staff are great, very friendly and attentive. Food was excellent quality. Unfortunately the pool wasn't open which would have really made it. Did some Kayaking through Go Country on the loch which was great fun. Also recommend the walking trails in Queen Elizabeth Forest Park. A great few days!
What a great find! Hotel is located in a beautiful location. The grounds were stunning, very well looked after. Although very busy the staff were very friendly and helpful throughout the hotel. We chose to have our meals in our room as the views were stunning. The food was lovely, room service did a very good job. Ten out of ten for cleanliness .......I am extremely fussy about that.........well done housekeeping! Recommend a visit to the nearby Queen Elizabeth Forest visitor centre and the Three Lochs Drive. Absolutely stunning views! Aberfeldy village was worth a visit, parking was very easy, lots of interesting little shops and plenty places to stop for a bite to eat or a coffee. Thank you for a memorable stay and we can’t wait to return with our family when your lovely pool opens. Highly recommend this Hotel.