Look at that sparkling pool, which features prominently in all marketing. But ... the pool is dry. Apparently due to Corona health measures, but this doesn‘t seem credible: all other hotels we stayed at in Crete had filled and functioning pools! Note: the empty pool isn‘t covered or enclosed i.e. it‘s a dangerous hole in the ground
If you have a pool can you call yourself a RESORT? This place is no RESORT....more like a backpackers hotel. Rooms are small with absolutely no amenities, that is soap, shampoo, hairdryer, tea and coffee facilities, glasses.
Small shower facility with shower nozzle holder broken.
We were shown our room and had to take the balcony table and chairs from our small room and place them on the balcony. Fridge was not plugged in, no water provided.
We came back after dinner at 9.00pm and bar/reception was all locked up. Couldn't even get a cup of tea.
I would advise anybody thinking of staying here, think again. There has to be better options.
We are a family of 3 and stayed here for a couple of nights in April. There is free parking and a lovely veranda to sit out on. It is located a short walk out of town, maybe 7 minutes, and surrounded by fields, excellent for birdwatching. Unfortunately, the pool was drained as it was the start of the season and probably considered too cold. The room was adequate, clean and a bit tired but perfectly fine, free safety deposit box, small bathroom, plenty of hot water, and a fridge. It was clean but there were quite a few mosquitoes, so we kept the door closed. A kettle/tea making facilities would be brilliant. We enjoyed our stay. Matala is lovely. This place is good value.
It is not luxurious, but the a/c and refrigerator both work and are both quiet. The bathroom is cramped but works. The place is QUIET. Wonderful. Our hostess was friendly and sensibly attentive and the pool was just splendid. And it was exceptional value.
Lovely family run accommodation. Breakfast was good, especially the bread.
Nice pool.area which can get busy with not enough sunbeds.
Rooms cleaned regularly and are a good size.
Problems with checking in as arrived to find our room occupied so had to.use a different room and move next day. Our transfer driver though was very helpful.
We asked to keep our room til the evening but unfortunately someone was booked in. We were however offered another room for €30 until we left. It's a shame it wasn't ready until well in the afternoon.
Manager and staff were friendly.