Reading all those negative comments really makes me wonder if those complaining really have been to the same Dimitris Villa I have been returning to time and again (10+ by now, I think...) ever since 2001.
Reading those "Never in life does this hotel have tree stars." makes me wonder if those complaining have any hint of an idea how those stars are granted and that the organization granting the star classification uses standardized measures for any hotel they classify.
Reading those "We were not able to communicate with anyone in English beyond a few words." makes me wonder how bad/un-understandable the "English" of those complaining could possibly have been, as I have had both ex- and intensive discussions (in English!) with Eleni and Marianthi on various topics and we never failed to understand each other.
Reading those "Everyone was unpleasant, impolite, turning us down." complaints makes me wonder how unpleasant and impolite those complaining possibly were to start with, as I have at no time experienced any such behaviour from any of the people who run Dimitris Villa. Ever.
Reading those "The breakfast was meagre, no selection of food beyond basics, just one or two kinds of bread and jam." comments makes me wonder if any of those complaining ever was forced to stand up hungry (unless they wanted to, just to enjoy having a reason for complaining) or not able to go and see the nearest supermarket to get what they considered missing on the buffet.
Reading those "The rooms are small, dark, uncomfortable." comments makes me wonder if any those complaining considered the vast amount of hours they acutally/possibly spent in the room and the price they paid for it and what luxury equipment it precisely was they were missing and had expected to find/be provided with.
I could go on and on with this list. However, this would take us nowhere. Neither fast nor slow.
Fact is: I have been staying with Eleni and family for almost 15 years, on and off. And rest assured I wouldn't have if I was dissatisfied with what I found in Matala every time I returned. And in all those years I did see fellow travellers whose main purpose it seemed to be to find things to complain about, rather than kicking back, relaxing and soaking up the Southern Cretan way of life.
If a five star luxury 500 beds all inclusive animation program all you can eat buffet triple-pool waterpark tennis courts wear long pants for the restaurant haute cuisine anonymous kind of holiday is what you're looking for and if anything below these expectations causes you to whine about what you actually get: Just stay away from Matala and Dimitris Villa. Go to the north coast. Have fun with thousands of other people, crammed on the beach, congesting streets and restaurants. Enjoy it. Please. And pay the rightful price for that sort of "holiday".
However, if you feel like indulging yourself to the relaxed, laid-back way of life in a more secluded spot of the island, letting your mind drift with the (rather scarce) cloulds coming in from the sea or over the mountains, if you understand the meaning of "Today is life - tomorrow never comes.", if the (admittedly) not so state-of-the-art-ish equipment of the rooms doesn't cause you to complain above and beyond reason, if you don't mind the short stroll from Dimitris Villa to down"town" Matala for the beach or some food in the evening, if you feel like (as someone else put it) "Arrive as a visitor and leave as a friend." is your way of making a vacation on Crete a special one:
Please join the ones who enjoy staying with Eleni and Marianthi at Dimitris Villa. Rest assured, you will not regret it. And if you treat the ones who host you with respect, you will be receiving just the same respect back from them. Even if they do not speak a word of German, English or anything except Greek. It's their personality that counts. And you will leave a bright smile on their faces when you walk past with a smile on your face and a cheerful "kalimera" on your lips.
Trust me. Been there. Done that. Enjoyed it. Every single time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.