Everything in the hotel, except the pool, needs to be renovated and updated to be more in line with the 21st century. The furniture in the rooms is worn down and has been visibly over used... so is the bathroom sink, toilet, shower, etc. All of this old junk in the room, combined with the older air conditioning unit, gave the room a musty smell... gross. The towels are coarse and stiff, the exact opposite of what you'd expect at the "best" hotel in the city.
We ate dinner at the restaurant, which was absolutely gross... the breakfast buffet included in the price of the room wasn't bad though.
By the way, if you like showering or shaving with hot water, then this is not the hotel for you. The water never got hot... ever.
The only good thing about this hotel is that it's on it's own private compound which tends to keep the riff raff out.
This hotel is far too expensive for what you get. Rough threadbare towels, cheap tacky bathroom amenities, dirty floors, filthy furniture in the room. The rules are ridiculous - swim caps in the pool, and they treat getting a towel at the pool like you're trying to get gold from a bank. They also charge you a mint to have two people in a room and despite the extra charge don't include breakfast - total ripoff given the price of the room and the extra charge per person. Maybe if you are taking a family and going to enjoy the complex as a whole it's worth it, but for business travel this is terrible choice.
Impossible to sleep and rest, only after 3 am!!!!
Front desk needs a great deal of customer service training!
Restaurant is really good and servers are excellent!! very friendly!
Room are ok on size and bathroom needs improvements including the shower!!
The tv channels, should have more choices of channels.
View was very bad from my room, I kniw they have better ones but are lauder than mine.
Internet connection is very slow and poor.
I have been in this hotel dor 3 days and 3 more to go.
Room: room is spacious and the bed is confortable. Closet is fair for 2 people. It has a safe box. The TV can be turned to the living area or to the bed. The refrigidator is fair too. The cable is ok, but it could be better. Internet very low speed connection and frustrating to browse the internet, forget to watch netflix.
Bathroom: the bathroom is small but it could be worse.
Noise: Now if you want to rest, JUST FORGET ABOUT!! laud music until 3 am!!! EVERY SINGLE DAY!!!! No nice rest can be accomplish here.
Restaurant: Regarding the restaurant, it is good with variarety of dishes.
It might be a good hotel for vacationing, NOT for business. There is no business center.
Hope this review can help you to find the right place for you!!
We recently stayed at the Hotel (End Oct 2013) and found it to be great fun and very relazing. We were there over a weekend and during the week days. The night time activities are great, along with the sightseeing in the daytime. It is an easy drive from Bogota. We enjoyed the room, amenities and the restaurants are great in the hotel.