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11 Sandcastle Road, Grace Bay TKCA 1ZZ Providenciales
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About

#12 of 20 hotels in Grace Bay
Location
Cleanliness
Service
Value
Travellers' Choice
The Ports of Call Resort is located within the beautiful Grace Bay area on Providenciales, an island of the Turks and Caicos, and is only a short 15-minute drive from the Providenciales airport (PLS). The property comprises of a central building featuring a welcoming reception, business center, breakfast room, fitness room, and poolside bar. Ports of Call Resort has fully renovated studio rooms approximately 325 sq ft offering pool view (some with balcony or terrace) and others with garden views, one-bedroom suites and three-bedroom villas. Rooms are located in two three-story buildings (no elevator) surrounding a tropical pool area that creates an intimate boutique setting. For your enjoyment, the tropical outdoor facilities include a poolside bar and lounge, table tennis, billiard table, pool, hot tub, comfortable chaise lounges, patio seating, shade umbrellas, towels, and a dedicated children's play area. Ports of Call Resort has a designated beach access to the awe-inspiring Grace Bay Beach complete with lounges, umbrellas, stand up paddle-boards, and kayaks, and is only 300 yards from the property. A shuttle runs each hour and beach towels are provided. The property also includes the Shops of Ports of Call. The plaza offers a variety of restaurants, bars, gift and clothing shops, as well as a spa, hair salon, ice cream parlor, dive shop, conference space, fishing charter, and auto/scooter rentals, further enhancing the Resort's array of services and amenities. Daily continental breakfast and in-room wifi included in all room rates.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Saltwater pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Diving
Snorkelling
Evening entertainment
Table tennis
Board games / puzzles
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
Spa
Salon
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book direct to guarantee the best rate and perks
1680Reviews101Q+A100Room tips
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Most Recent
Ran H wrote a review Jan. 2023
Plano, Texas8 contributions1 helpful vote
Despite the excellent location, the very nice room, and the overall positive ambiance of TCI, the best part of my trip was undoubtedly the people, especially the POC staff. Special shutout to Paul (front desk), and (Professor) Watson, who made me feel right at home. I hated to leave!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 5 days ago
Thank you so much for the great review. Hope you get a chance to return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
skullzmom wrote a review Jun. 2022
Dallas, Texas29 contributions19 helpful votes
Hotel's Favourite
Ports of Call is ideally located within walking distance of about 2-5 min of shops and restaurants. Rooms were perfectly clean and well appointed- we chose a king balcony room. Each room had a mini fridge and coffee maker but breakfast was included in their main breakfast area. Access to Grace bay beach was super easy as Ports of Call has a golf cart shuttle that can drop you off right at the beach if you prefer to not walk the 4 min there. Once at the beach they help you with a beach set up (loungers and umbrella) and they also have drinks available for purchase. Beach/pool towels are available at the front desk. We used the pool only once but it was nice to have access to it especially as there’s a small pool bar offering cocktails right next to it. All in all a very lovely stay made even better by the friendliness of the all the staff we encountered.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Parking available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded Jun. 30, 2022
Thank you for the wonderful review and for choosing to stay with us. I am sure your review will assist potential guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meander50776383665 wrote a review Jan. 2023
Montreal, Canada1 helpful vote
This is a great little hotel. A bit expensive but then again not expensive compared to other hotels in the area ! The people here and elsewhere are not only tourist friendly but genuinely friendly. In fact they are even very friendly amongst each other. The hotel is low key , simple and efficient. We almost always had hot water. Barman was super efficient as well as the front desk ! In fact we did not have any problems at all ! Briefly met the owner who was super helpful also. No need for a car here, you're surrounded by many excellent restaurants , in fact the Caicos Cafe , just next door was very good to say the least ! {you just have to convince them that they are not full ;)} and that they have a table for you.. The beach service {5 mins away} also has good service as part of the hotel services. The bar also has a Happy Hour {2 for 1} which is a money saver. We upgraded to the deluxe room which was worth every penny. Jade Papke made this happen via email at that... and thanks to Sandy, Jowell, Mercedes and Melanie. 5 out 5 for us !
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 1 week ago
On behalf of the entire team at Ports of Call I thank you for both choosing to stay with us and for taking the time to submit such a nice review. Hope you get a chance to return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
malcherkay wrote a review Jan. 2023
Harrogate, United Kingdom19 contributions7 helpful votes
We had a gorgeous casual dinner at Call Me Cuban last night on Ocean drive Miami. Gabbi was a great waiter and really looked after us! Service with a smile! The paella was amazing and we loved the spicy margaritas!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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You can call me B wrote a review Jan. 2023
Los Angeles, California35 contributions
+1
First, I 'd like to give the staff a huge compliment on their professionalism, kindness, and hospitality. From the front desk (day shift and night shift), the bartenders, and house keeper was so nice, everyone did a fabulous job of asking if they could help, or if i asked a question, an immediate response was given. I also want to give a special acknowledgment to Wesley, who works at the beach for the hotel. He was personable, funny, he answered all my questions and was overall extremely helpful. Thank you to this AMAZING staff. I appreciated the breakfast in the morning. Very simple items, enough to hold you until you figure out what the next move is. My friend and i decided NOT to do the all-inclusive route. The rooms were fairly clean, there was a lot of remodeling being done so i'm excited to see what that looks like in the future. The pool was clean and very inviting. I think the outside bar closes at 8pm and pool closes at 9pm. There are a few business on the property, a solon, a gift shop, and other shops. The grocery store is almost next door, the shopping and local dinning is a 6 to 7 minute walk. The beach is a 4 minute walk away with a nice vendor that sells coconut water and with rum. I had a few of those. Overall, I had a great experience at this place. I look forward to coming back and having the time of my life again, at this hotel and on this beautiful island.
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: Make sure you keep snacks and water in the room for the late night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
On behalf of the entire team at Ports of Call I thank you for taking the time to submit such a wonderful review....much appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandeep Jain wrote a review Jan. 2023
Minnesota107 contributions67 helpful votes
The Port of Call resort is fairly average. The bar is shabby. Room are small and cluttered. It is close to restaurants. I gave 2 stars due to cost. There is a hefty fee and tax added, not good value for money. They need to bring down the price. No going back.
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
I agree that all the resort prices on the island , including ours are high. That said we are one of the lowest priced on the island and feel that with our amenities and service we offer the best value. Operating costs are much higher on this island. Everything has to be imported, power costs 5 x what it does in North America and wage levels are at least 3x the average Caribeban island .We are an upscale island catering to those who are willing to pay extra for the comfort of no crowds, cleanliness and safety.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jet532273 wrote a review Jan. 2023
Cologne, Minnesota1 contribution1 helpful vote
Great hotel from a variety of different breakfast items every day. Fresh pastries every day from the bakery across the street. Room are big, comfortable beds. Very friendly staff. Beach area was great with plenty of chairs and umbrellas. The beach was fabulous. Pool area and bar area were great! This hotel has everything you need. I had my hair done but Brigitte at Tangled across the street and highly recommend it was for my daughters wedding. A variety of restaurants within walking distance. We went on 3 excursions and loved them all! Snorkeling at Leward Reef and saw a reef shark, island tour and sunset cruise.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We has our room on ground level with a walk out to the pool and loved it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
Thank you for a great review. So happy you enjoyed the resort and the island. Hope you get a chance to return and best wishes for 2023.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kppchick wrote a review Jan. 2023
Pittsburgh, Pennsylvania125 contributions30 helpful votes
If I could give more than 5 stars I would. Ports of Call checks every single box. Right by the beach with all the things you want (towels, umbrellas, chairs, kayaks, etc), pool, hot tub, bar (welcome drinks given on arrival!), beautiful landscaping, great rooms, walking distance to grocery stores and multiple good restaurants…..close to the airport. What a find! Most important, great staff. Shay and Jordan were so kind and went out of their way to make it a great stay. Oh! And great breakfast! Good stuff….eggs, waffles, fruit……. Just wonderful! We will be back!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 2 weeks ago
On behalf of all the team at Ports of Call I thank you for both choosing to stay with us as well as for taking the time to post such a nice review....much appreciated. Hope you get a chance to return and best wishes for 2023
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bklyn550 wrote a review Jan. 2023
Brooklyn, New York415 contributions89 helpful votes
We had a very nice day at this hotel. It is a great value for the money pay period is closely located to all major shopping, dining and beach experiences in the area. The staff was very helpful and did not steer as wrong as far as any request that we made. We had a room with a balcony the room was clean. The bathroom worked very well, and the hotel in general was in good shape. We had a nice three night stay and we definitely consider going there again on a return trip. The only thing I would probably say that I would like to see improved is the Wi-Fi coverage because it was a bit spotty, but that being said, when you’re on vacation, perhaps you should put down the phone.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 3 weeks ago
Thank you for the wonderful review. Hope you get a chance to return and best wishes for 2023.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shelley C wrote a review Jan. 2023
Glen Cove, New York4 contributions1 helpful vote
+1
The only thing good about this resort is the location & the front desk host Sandy. The resort is not well maintained and cleaned. Besides Sandy and a couple of other employees that work there - the employees are not friendly, The front desk staff sit looking at their cell phone without greeting you. They only show you attention when you approach the desk. They don’t do well with providing info about excursions or knowing the hours of service. The cleaning lady we had did not clean our shower for days. I had to report it to the front desk with pictures. My wife heard the owner/manager arguing with another employee in the hallway near our room which is not a good look for the guest. In our first room, the safe, refrigerator and one lamp didn’t work. We had to wait a day for it to be fixed and then had to report other issues the next day. They maintenance staff showed no sense of urgency. That seemed to be a theme at other establishments as well. Overall, the customer service needs improvement and we will not be staying there again.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: If you don’t mind paying the price for bad Wi-Fi, unfriendly service, poor water pressure and bad...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 4 weeks ago
As addressed on a similar review you left on another site I am sorry that we did not meet your expectations. While we generally receive very positive comments on our staff I agree that there is always room for improvement and your comments will be addressed with everyone. I am sure that the strain of being at full capacity over the past few weeks may have had an impact. No excuses re issues with your first room but I am not sure about your comments on the pool and hottub as they were checked and tested them each day and the water was always properly balanced and clean.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$329 - US$481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites ports of call hotel providenciales, comfort suites providenciales, providenciales comfort suites
LOCATION
CaribbeanTurks and CaicosProvidencialesGrace Bay
NUMBER OF ROOMS
103
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Ports of Call Resort - UPDATED 2023 Prices, Reviews & Photos (Turks and Caicos/Providenciales) - Hotel - Tripadvisor

Frequently Asked Questions about Ports of Call Resort
Which popular attractions are close to Ports of Call Resort?
Nearby attractions include Atelys (0.1 km), Graceway Gourmet (0.2 km), and Turks and Caicos Map Mural (0.02 km).
What are some of the property amenities at Ports of Call Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ports of Call Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ports of Call Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ports of Call Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ports of Call Resort?
Conveniently located restaurants include Seven, Caicos Café, and The Terrace on Grace Bay.
Are there opportunities to exercise at Ports of Call Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ports of Call Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Ports of Call Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ports of Call Resort?
Many travellers enjoy visiting Cheshire Hall Plantation (8.0 km).
Is Ports of Call Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.