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11 Sandcastle Road, Grace Bay TKCA 1ZZ Providenciales
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (11)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20-10-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ports of Call Resort
Updated 20-10-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 19 hotels in Grace Bay
Location
Cleanliness
Service
Value
Travellers' Choice
The Ports of Call Resort is located within the beautiful Grace Bay area on Providenciales, an island of the Turks and Caicos, and is only a short 15-minute drive from the Providenciales airport (PLS). The property comprises of a central building featuring a welcoming reception, business center, breakfast room, fitness room, and poolside bar. Ports of Call Resort has fully renovated studio rooms approximately 325 sq ft offering pool view (some with balcony or terrace) and others with garden views, one-bedroom suites and three-bedroom villas. Rooms are located in two three-story buildings (no elevator) surrounding a tropical pool area that creates an intimate boutique setting. For your enjoyment, the tropical outdoor facilities include a poolside bar and lounge, table tennis, billiard table, pool, hot tub, comfortable chaise lounges, patio seating, shade umbrellas, towels, and a dedicated children's play area. Ports of Call Resort has a designated beach access to the awe-inspiring Grace Bay Beach complete with lounges, umbrellas, stand up paddle-boards, and kayaks, and is only 300 yards from the property. A shuttle runs each hour and beach towels are provided. The property also includes the Shops of Ports of Call. The plaza offers a variety of restaurants, bars, gift and clothing shops, as well as a spa, hair salon, ice cream parlor, dive shop, conference space, fishing charter, and auto/scooter rentals, further enhancing the Resort's array of services and amenities. Daily continental breakfast and in-room wifi included in all room rates.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Children's playground
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Saltwater pool
Shallow end in pool
Bar / lounge
Breakfast buffet
Poolside bar
Diving
Snorkelling
Evening entertainment
Table tennis
Board games / puzzles
Children's television networks
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
Salon
BBQ facilities
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
1589Reviews94Q+A100Room tips
Traveller rating
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Popular mentions
Dan S wrote a review Jan. 3
Woodside, New York3 contributions1 helpful vote
The location is terrific -- across the street from the beach and within walking distance from a bunch of good restaurants, shopping, etc. And the staff was friendly and helpful. A few things they could work on: 1) Cleaning staff was routinely seen cleaning rooms without masks. Unacceptable. Covid lingers in the air. Masks need to be worn in any enclosed space. 2) The breakfasts are fine, but could use an upgrade (maybe some fresh fruit?). 3) The bar could also use an upgrade. We appreciated the free welcoming drink, but it's sort of a depressing place otherwise. 4) The sofa bed was unsleepable -- very uncomfortable. They need to be replaced. All that said, it's a decent deal and a good alternative to the much pricier beach properties across the street.
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Date of stay: December 2021
Value
Rooms
Service
1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 3 weeks ago
Thanks for both choosing to stay with us and for taking the time to submit your review. Your concerns will dfinitely be looked into. Best wishes for 2022.
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jennifer wrote a review Jan. 3
1 contribution1 helpful vote
Wonderful stay at Ports of Call resort. Clean, modern, oversized rooms and great staff. Location can not be beat. Within walking distance for everything on Grace Bay. Across the street from the grocery store. There may be more luxurious resorts but if you are a half mile walk from anything it’s not practical to stay there without taking taxis everywhere which adds greatly to the expense of everything. There is also a free breakfast with croissants from the best bakery in Grace Bay, other baked goods, yogurts, fruit, and some hot items. This helped as we could have a normal breakfast and you weren’t searching for something to eat first thing in the morning. About a 5-6 minute walk to the beach. There is a shuttle available but we never felt the need to take it. Beach portion is on a great part of Grace Bay. Spacious and never felt you were too close to other people. Gorgeous wide section of beach. Plenty of beach chairs and umbrellas available on the beach provided you arrive at beach at reasonable time. Like any other beach resort, can’t expect to show up late morning/afternoon and have chairs waiting for you, although there is turnover and staff worked hard to seat everyone. Beach staff is amazing. Wesley is wonderful, helpful, and became our friend over the course of our trip. Watson the bartender is another gem. We loved visiting Turks and will be back. We went during Christmas week through New Years and had a wonderful trip.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Perfect location and within walking distance to everything. Beach beautiful with all amenities.
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1 Helpful vote
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 3 weeks ago
Thank you for such a wonderful detailed review. Happy that you had a enjoyable stay and wish you the best for 2022.
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Rich wrote a review Dec. 2021
Bradenton, Florida13 contributions5 helpful votes
Beautiful boutique hotel. Short walk to the beach. Great free breakfast. Rooms were clean and modern. Great location for walking to restaurants, beach and shopping. We will definitely be back. Great New Years party too.
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Date of stay: December 2021Trip type: Travelled with family
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 3 weeks ago
On behalf of the entire team at Ports of Call I thank you for both choosing to stay with us and for taking the time to submit such a nice review. Happy that you enjoyed New Years Eve with us. Best wishes for 2022.
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rbweimar wrote a review Dec. 2021
Savannah, Georgia2 contributions
Wonderful staff and convenient location. THE most helpful front desk, and Watson will give you all local tips and keeps a kind eye out for little ones. The owners take the time to share local tips and tricks, which is a great touch. We enjoyed playing pool, ping pong and shuffleboard. A quick walk to the beach and restaurants. Cab rides for 2 adults and 2 kids are about $50 anywhere you go, so if you plan to explore the island, look into a car rental. Many thanks for a relaxing trip!
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Date of stay: December 2021Trip type: Travelled with family
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 3 weeks ago
Thank you for the wonderful review. Happy to hear we assistded making your vacation memorable. Best wishes for 2022.
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Juicy2mato wrote a review Dec. 2021
Spokane, Washington23 contributions4 helpful votes
+1
Rachel at the front desk is a jewel!! The place is perfect.. super clean, well kept garden.. nice outdoor bar... Watson us a terrific bartender and wonderful conversationalist... the showers in our room are wonderful!! There are plumeria trees♡♡♡♡
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Dale Papke, Owner at Ports of Call Resort
Responded 4 weeks ago
Thank you for the great review. I will make sure to inform the applicable staff of your praise, May I take this opportunity to wish you the best over the holiday season and a wonderful New Year.
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PRICE RANGE
US$189 - US$456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites ports of call hotel providenciales, comfort suites providenciales, providenciales comfort suites
LOCATION
CaribbeanTurks and CaicosProvidencialesGrace Bay
NUMBER OF ROOMS
103
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Frequently Asked Questions about Ports of Call Resort
Which popular attractions are close to Ports of Call Resort?
Nearby attractions include Atelys (0.1 km), Graceway Gourmet (0.2 km), and Turks and Caicos Map Mural (0.02 km).
What are some of the property amenities at Ports of Call Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ports of Call Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ports of Call Resort?
Guests can enjoy free breakfast, a lounge, and a poolside bar during their stay.
Is parking available at Ports of Call Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ports of Call Resort?
Conveniently located restaurants include The Terrace on Grace Bay, Seven, and Island Scoop Ice Cream and Coffee Bar.
Are there opportunities to exercise at Ports of Call Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ports of Call Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Ports of Call Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ports of Call Resort?
Many travellers enjoy visiting Cheshire Hall Plantation (8.0 km).
Is Ports of Call Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.