Lovely 5 night stay with friendly and helpful staff. Stayed in a 2 bedroom suite which was spacious and clean. Washer, dryer and kitchenette excellent. The room overlooked the smaller pool which peaceful. The grounds were well kept and comfortable. The staff were gracious and kind always available with helpful suggestions and ideas. Highly recommend and would stay again. The beach by the hotel(across the road) is gorgeous! The design of the bathrooms allows floor to get to wet— problem solved with extra floor mat. Also wish there was a hook in bathroom for robe or nightgown.
The property and service is awful! Response time is awful! I left a sentimental item there called in the taxi and was told they had it then two weeks later apparently now it’s lost. I offered to pay and no one picks up the phone or responds to emails. They offer a 15 discount as if I would return to this awful customer service! Be ware the hotel has theives and bad management! I emailed them 12x in two weeks see all the emails to prove it! They are liars and do not care about guest like other hotels! This would never happen at the Ritz!
I couldn’t recommend this hotel enough. This place was AMAZING. Nice comfy beds, ice cold AC, clean rooms, what more could I ask for? The hotel staff was awesome and SOOOO helpful. Shoutout to Nev, Jun, and Widley!!! They really made our stay awesome. It’s a little walk to the beach, but no biggie and they have a golf cart that was always there when we needed them. We never had to walk back. Free parking so if you rent a car there’s plenty of room to park. Would 100% come back again.
This hotel was amazing. The customer service was phenomenal. They are very attentive and accommodating. Everyone wore masks and rooms were cleaned well. The property is gorgeous and in close proximity to the beach, town and many restaurants. The balcony is cozy and cute. We enjoyed our stay and will certainly visit and stay with them again.
The rooms were clean, cool, and well-stocked with great appliances! The staff is friendly, accomodating and helpful. Shout out to Widley! He can book any excursion you wish and always happy to help. All the people in grace bay, especially the Oasis staff were super friendly and went out of their way to ensure all guests were happy! When traveling with family it makes such a difference. Very short walk, 3-5minutes to the beach.