We were there the week of Jan 23, 2023. Pros: Beautiful beach, you can take long walks on. There’s a rip current so we didn’t swim, but lots of people did. Water felt very warm to us (from New England). Very little seaweed if any. Food is great, drinks are strong. Nice pools, quiet pool is quiet. Very friendly, nice staff. Comfortable beds and the A/C works well. Clean rooms. Housekeeper changed the sheets daily. Did not detect any mustiness or mold mentioned in other reviews. Beautiful weather. Sunny, breezy, low 80s, couple passing showers in the morning. We really liked the sounds of the Coqui frogs at night. Cons: Food and drinks are overly expensive. Lunch with a couple of drinks by the pool runs you $100. One waiter at breakfast only charged us for continental because we only had light food, but another day we were charged $52 for 2 ppl for the buffet. No drinks. That’s really excessive. The two of us had almost $2k worth of food/drinks over a 5-day stay, and we were being conscious of cost. Room rates are reasonable, but there are major taxes and fees. Make sure those are factored in when you book. Rooms are not all that large and could use a few upgrades like nicer toiletries, big glass shower instead of tub. Certain parts of the resort show a little wear, such as bathrooms by the main pool, floors in common areas. There’s a paper wristband AND a room key you wear like a wristwatch, it’s a bit much.…
We had a beach view room that was amazing. You could see the gorgeous blue water for miles from your balcony. The resort had a casino, a spa, several restaurants, etc. We had the best time here and it was just a short drive to see historic old San Juan. If you want to stay on the resort, you can take turns going from beach to pool and then enjoy the poolside bar. Our favorite restaurant on the property had the BEST waiter ever - Chayanne Ria. He took care of us and provided great service and really good food. The manager recognized us and gave us preferred seating after our first visit. In addition to the great restaurants, they also offer room service. We would love to come back here again and stay longer.
It was absolutely wonderful! The facilities and the staff were the best. Rooms were beautiful and food was delicious. I would go again in a heartbeat. The pools and hot tubs were delightful. The restaurants were trendy and wait staff awesome.
Zero complaints about this property. Nothing stood out- just a solid beach resort with everything you’d need. Very good service, good food and a great beach. The food and dink prices were a bit too high. There is a small on site casino as well. Overall a very positive stay.
My husband and I, along with 6 friends, visited Puerto Rico to celebrate my 60th birthday. We had an amazing time. Everything you need is right on the resort. All of our group wanted to give a special shout out to Kennedy and Jombie at the Caico Bar. They both provided exceptional customer service. We were blown away! Thank you Kennedy and Jombie!
We hadn’t been to Puerto Rico for about 5 yrs due to the hurricanes and Covid. But as we live the temps in January, we finally came back. The hotel’s Beach is marvelous and the beach workers nicely set up our chaises with an umbrella There was a hot tub by the pool which my husband liked using and the restaurant ROOTS had tasty food. The grounds were beautiful and our room was large and very clean
Wonderful place to stay. Beautiful, clean, super friendly. Marbella server,and face of the hotel, Juan P. Diaz was superb!! Made our day,every day! Everyone was so nice. Everything was very clean. I highly recommend it to anyone looking for a visit to paradise!! Bravo!!!!! Excellent in every way!!!
I thoroughly enjoyed this resort and my first trip to PR. This was one of the best timeshare trades I have ever made. The unit was very clean and well furnished. It was exactly as advertised, a hotel-style room with a full size refrigerator, cooking options, and a safe. The bed was comfortable and the A/C worked very well. The resort was beautiful with multiple pools, multiple restaurants, and excellent grounds. We did have trouble getting some of the on-site restaurants due to the peak season crowds, but there were always other options available. The on-site food was relatively expensive but not unreasonable for a Caribbean resort. We had a car so we were able to sample the off-site food options, but chose to have most of our meals on site because of the convenience. Food quality and service was very good. We took advantage of our car to stop at an offsite grocery store in order to stock up on snacks and beverages. Self-parking was easy and very convenient. There is a gift store onsite that is useful for convenience purchases but their prices were very high. The casino is small but the staff and fellow gamblers were very pleasant. It had the fun vibe of a local casino rather than the cruiseship, take all your money as quickly as possible, atmosphere. …
I feel compelled to write a review to address some things that I didn't see in other recent reviews. We travelled with two adults, an 18 month old, and a 3 year old. We booked through Jetblue vacations and were treated like royalty at check-in. First - What a BEAUTIFUL resort with (mostly) AMAZING staff! We arrived after a crazy traffic delay coming from the airport. The bellhop who greeted us offered amazing hospitality that we would see repeated over and over from other staff across the resort. Valet was great, too, but they held back until we got all of our crap out of the car (it took awhile, lol). Valet cost $20 per day vs $15 per day for self park. The car was always pulled up VERY quickly after we requested it. Check-in was seamless and an Ocean View room was available for us on the 6th floor. The room keys are bracelets, which is SUCH a smart idea. This was our first resort trip since pre-Covid, so I hope this idea is catching on at other resorts. Our 3 year old is still wearing hers as a watch. Ha! The room was SPOTLESS and had no musty smell. It took about 15-20min for our bags to make it up to the room, so bring anything urgent up with you and don't leave with the bellhop. They quickly brought up a crib and the extra pillows and towels we requested. The pools were amazing and plentiful. Our daughters started with the small kiddie pool, eventually gravitated over the to Margaritaville pool (this is great for kids with a splash pad and slow incline into the water), and by the end of the trip, they couldn't get enough of the waterslide and the big pool. The resort never felt crowded and there were always plenty of beach chairs, space in the pools, and plentiful hot tubs. The food was AMAZING! We kept to Roots, 5 o'clock Somewhere, and the Tiki hut. We also loved the Marabella buffet for breakfast, but alternated that with getting to-go food at Barista to bring to different places outside to enjoy. Roots was a great dinner spot because they had pizza for the kids and amazing adult options like whole snapper and octopus. Don't miss the nachos at 5 o'clock and the fish tacos at Tiki Hut. Sergio at Tiki Hut was one of our faves. The iguana feeding was a fun highlight, as were the iguanas who mulled around the pool area. Callie the cat over in Margaritaville was a hit, too! The spa treatments were amazing as well. My wife and I both got massages. Very unique and relaxing. The only DOWNSIDE to our stay were some missteps with housekeeping. We requested an early room cleaning each day because our little one needed to be back in the room for a nap in the afternoon. We had housekeeping for 4 days and two of the days they did not clean the room before noon as we requested at check-in. We were very disappointed in this, especially because we gave housekeeping a very large tip on the first day. We also had to repeatedly ask for more towels and extra soap/coffee pods. Usually a big tip at the start equals impeccable service for the rest of our stay. Overall, this was a great experience and we will hopefully be back!…
We were kicked out of our Airbnb by our host and we’re homeless. Diana Parrilla was so empathetic and care for our situation. She has a heart and wants to help. I appreciate her time and what she did to make this situation bearable. We will be forever grateful for this experience. Rio Grande is one of our favorite places to stay and customer service like this is one of the reasons why we love it here.