Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 21-03-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
Updated 21-03-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 6 hotels in Rio Grande
Location
Cleanliness
Service
Value
Travellers' Choice
Golden sands, turquoise waters, and tropical breezes abound our oceanfront resort, fresh from a multi-million dollar renovation introducing new exciting experience at our award-winning resort. Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort in Puerto Rico's most exotic beach, golf and spa resort. 500 magnificent acres with spectacular ocean, rainforest, and lush tropical views serve as backdrops to 400 guestrooms with private balconies and an exclusive 48,000-sq.-ft. Oceanfront Conference Center. Located on the northeast of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The resort boasts two championship golf courses & tennis center, spa, fitness center, 10 restaurants & bars, a lively casino, two nature reserves, and a guest experience program that encompasses the beauty and nature of its magical surroundings. No passports or visas are required for US Citizens.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Golf course
Snorkelling
Tennis court
Water sport equipment rentals
Entertainment staff
Waterslide
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English, Spanish
Hotel links
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1,177Reviews450Q+A100Room tips
Reviews
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Popular mentions
I truly could tell if I had a problem staying here it would have been my own issue. The few little hiccups were handled extraordinarily. There are always problems in life it's how they are dealt with!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Brenda Oquendo, Marketing at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
Responded yesterday
Saludos Wade, Thank you for the 5 star review. It seems that you enjoy the facilities and the hotel amenities. We are glad to know that we manage any little situation that you have fast and in a responsive manner. Hope to see you in a near future. Wyndham Grand Rio Mar Team
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It was an ok hotel. I understand the Covid restrictions and Executive Order in place but I cannot understand why or how my room was not clean. Woke up in the morning and left the room around 8:30 am for breakfast, then to the pool and left the premises for most of the day. By 5:21 pm came back and my room was not clean, no towels, no toiletries. Called the front desk and Magie told me “sorry, it too late now. I can set it up for tomorrow”. I am checking out tomorrow and I was expecting them to handle it differently. Especially when there is a cleaning lady next door who told me the room is not assigned to her.
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Date of stay: April 2021Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from Ana del Amo, Marketing at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
Responded 2 days ago
We appreciate your comments addressed in your review. Our resort has been very responsible with the health and safety guidelines that we follow to make sure the safety and wellbeing of our guests and staff are the top priority. All Guest Rooms are cleaned following Ecolab hospitality COVID-19 guidelines. Ecolab has developed multi-surface cleaners that are hospital-grade disinfectants delivering consistent levels of cleanliness. All Guest Room linens are changed out at least every two days, or when requested by the guest if before the minimum established. All beds must be stripped after each guest's stay, even if a bed is not used. Housekeeping will not enter a guest room during a stay unless specifically requested, or approved, by the guest, or to comply with established safety protocols. Housekeeping will maintain the practice of cleaning rooms thoroughly following check-out. A cleaning and disinfection certification seal will be placed in the room after the cleaning service is finished. All protocols listed have been communicated on our website and on all pre-stay emails sent before your arrival. Thank you for visiting our resort and our beautiful island. Regards.
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Waiting was the theme of this trip. Check in was a process. It seemed simple enough....check everyone's papers, get your negative covid wristband and move along. This took what seemed a ridiculous amount of time. 3 people at the checkpoint but only one doing anything. Once in, getting to our room was a bit faster but not by much. Our room was freezing cold when we walked in. I tried to turn the fan down but it was either on or off. So I raised the temp as we were unpacking and getting settled in. By the time we finished the room started to get humid and smell musty. Now I know why the air was blasting. One bed was directly in front of a broken vent. I had asked for a blanket for the room several times and it was never delivered. The shower had very little water pressure. Our first full day on the beach/pool we head up to our room around 3p to relax and get ready for dinner. Housekeeping was cleaning our room. I had asked how much longer and was told 10 mins. so we head down to the lobby to wait. I waited 15 to make sure and then headed up. Housekeeping was still in our room. We continued to wait in the hallway for an additional 15 mins. From that day on I had the do not disturb sign on the door. Overall the room was clean but in need of updating. Restaurants....There are only 2! Roots and Iguana. If you plan on having a quick dinner you can forget about it. What would have been and hour or so dinner turned into about 3 hrs each night! It would take almost an hour to get our drink order after already waiting a good 30 minutes to see anyone from the wait staff. We stayed 5 nights and ended up eating the same meal at both places as the menus were limited and not a lot of variety. Food description didn't match what was served. I will say the swordfish at Roots and the Filet at Iguanas were probably the best option....but also very pricey. There is the Grab and Go option for food but again....you are standing in line for a minimum of 30 mins to just place an order and then another good 30 mins or so to get your food. To order a drink anywhere on the resort you must be seated at a table. There is no walking up to the bar and placing an order. Since seating is very limited you had to wait for a table to open up or hope someone is kind enough to let you sit at their table to just place a drink order. The tiki bar food service was probably the worst. After waiting for a table to open up to order some food.....and this was after the lunch hour rush...I was told it would be an hour before I would get my food. I was already beyond hungry. I asked about the other tiki bar, 5'o"clock Somewhere and was told it was the same wait time. Needless to say I had no other option but to wait. Pools......there are 3 but one is for timeshare only. One is the activity pool and the other the quiet pool. Its not very quiet considering its right next to the activity pool and loud music. You must have reservations for pool chairs....as I saw an altercation between two groups about chairs and security had to step in... and it's only for 2.5 hrs. You can't chose where to sit. Unfortunately our chairs were right in front of the main steps into the pool and behind us was the loud music. Not a very relaxing spot. Beach......I didn't realize it was a public beach. There were people bringing coolers and grills and setting up camp. The only private part of the beach was for the timeshare holders. The water was very rough with rip currents. You couldn't swim and a girl had to be rescued from the water and was given CPR on the beach. Very unnerving to witness. Not sure if it was the time of year but the shoreline was covered in sea grass and the wind was so strong you could feel the sand pelting your skin. There was no beach service for food or drink. Again you had to go wait for a table to open up to order. The only thing I didn't have t wait for was checking out. They were quick to finalize my bill and so quick that an error was made and I had received several phone calls from the resorts asking me to call them back. I was on a flight home when I received an email telling me I owed money that and error had been made. I tried calling the resort multiple times to rectify the situation but was always put on hold. I was now home and was still having to wait! I kept receiving phone calls and emails to call the resort. I responded back that I have been calling but continuously been put on hold....longest I held was 15 mins. I finally said for someone to call me and I gave them a day and time to call. This was my first and last trip to Puerto Rico. I was very disappointed as I had read and heard good things. For the price of what I spent I could have stayed at a much nicer resort elsewhere. I recommend keeping all your receipts for meals ,drinks etc so you have an idea of what you spent at checkout. The resort is a good 40+ mins from San Juan with nothing much around so you are truly limited. The resort was very understaffed for the amount of people staying there.…
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: Do not get a room with the rain forrest view. You can hear the birds at the entrance all night...
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2 Helpful votes
Helpful
I was unhappy with my room as it felt dirty and humid. We had mold on most lampshades, the floor grout and rug was dirty. Rug under the bed had stains and the ceiling was peeling. The room just felt humid and muggy plus there was no fan in the bathroom. I dont plan on going back because while I did address this to management they changed one lamp shade and did not try to help me change the room. The shower pressure was low and the bathroom mirror was rusting. I also had a rollaway bed and my back and neck was hurting, I can feel the spring coils and I only way 100lbs! It was not comfortable at all.
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Review collected in partnership with this hotel
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Ana del Amo, Marketing at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
Responded 2 days ago
We are very concerned with your comments and would like to hear more about your experience. Can you please send us an email to adelamo@wyndham.com and share your reservation number. We want to look more into detail at your concerns shared with our staff and how was addressed. Have a grand day and looking forward to hearing from you.
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We took our kids down to the Wyndham for Sprig Break and it was wonderful! The staff was very helpful and kind. The food was good and fairly priced. The pool was great and my kids wore out the water slide. The slide was nothing fancy but the kids loved it. I have a 5, 7 and 10 year old and they would love going back and forth to the beach and back to the pool We actually stayed in a family suite and adjoined another king size room. We could have all stayed in the family suite but it was nice to have a little more room. Ask for the top room if available as the view is much better and doesn’t get blocked by the trees. We ate at several restaurants and all of the food was really good. Our favorites were probably 5 o’clock somewhere and Iguanas for casual dining. Roots was just okay, I think because the other places were outdoors and we were enjoying the weather. The Iguanas restaurant was perfect to meet the family up there afterwards because it at the golf course which is just a 2-3 minute van ride from the shuttle. We played both golf courses and they are really good tracks. The Ocean course is a lot easier than the river course… In the afternoon it gets really windy. The casino was just ok but it got your gambling fix in. My word of advice about leaving the property and doing excursions… you want to book this ahead of time… a lot of excursions and adventures were already full and only can book at 1/3 and ½ capacity. We booked a booze cruise that was perfect and it was about $100 - $150 / person ahead of time, ziplines were completely full when we got down there and I literally all but harassed to get my kids on those. It paid off but was very hard to do. The rain forest was also booked and we couldn’t get in there either. We are very adventurous when we travel so we like doing excursions but this hotel you really don’t need to leave the property if you don’t want to… plenty to do, great spots to eat. They also have mini fridges in the room so it’s nice to keep some drinks in there. The masks and covid policies are in effect and they do a great job keeping everyone safe and comfortable. I would definitely recommend this place and hopefully one day will return to Puerto Rico. …
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
Helpful
PRICE RANGE
US$227 - US$498 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rio mar beach resort & spa, a wyndham grand hotel rio grande, rio mar beach resort and spa, a wyndham grand resort, wyndham rio grande, rio del mar puerto rico, rio grande wyndham, rio mar puerto rico, westin rio mar puerto rico, wyndham el yunque national forest, el yunque national forest wyndham
LOCATION
CaribbeanPuerto RicoRio Grande
NUMBER OF ROOMS
400
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Claim Your Listing Frequently Asked Questions about Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
Which popular attractions are close to Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Nearby attractions include Casino at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort (0.1 km).
What are some of the property amenities at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Conveniently located restaurants include 5 o’Clock Somewhere Bar & Grill, Marbella Restaurant, and Barista Cafe.
Are there opportunities to exercise at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort?
The staff speaks multiple languages, including English and Spanish.