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BEST WESTERN PLUS Castle Inn Hotel

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BEST WESTERN PLUS Castle Inn Hotel
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819 Reviews from our TripAdvisor Community

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Showing 816: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed for 2 nights Feb 17. Had food In the bar both nights which was very good. Breakfast also very good and cooked to order so lovely, hot and fresh. Room adequate and clean, but mattress had a spring coming through and sagged a bit, we turned the mattress ourselves for the second night and it was much better, the...

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Helpful?
Thank bobandpam1973
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for taking the time to post your review. i am pleased that you enjoyed your stay, the facilities and the food. It is true that we have removed the spa bath from our facilities. we have a major refurbishment programme commencing soon which will see new club facilities and a new spa bath. I am hope that in...

Lincoln, United Kingdom
Reviewed 5 days ago NEW

We stayed here for 3 nights taking advantage of the promotional winter rates - excellent value for money. This was our first stay and we look forward to future stays as we enjoyed it very much. The staff were very welcoming and helpful in all parts of the hotel. We felt they wanted to make our stay as comfortable and...

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Helpful?
Thank cmd212017
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for your review. The team and I are delighted that you enjoyed your stay so much, and we look forward to welcoming you back in the not too distant future. Best wishes, Jim

Cumbernauld, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed here from Friday to Monday using Tesco vouchers. Can't really complain when a 3 night stay costs you £2! However can't let that cloud your view. Decent hotel that could be so much better. Has all the attributes to be a top notch establishment. Let down by being a little bit tired looking. Health suite needs refurbished, jacuzzi still...

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Helpful?
Thank petet570
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for taking the time to post your review following your stay. I am plezsed to say that a major investment this year will see improvements to public areas and the leisure club. Works will commence on the club soon which will see a new spa bath and sauna and upgraded changing rooms. We had delayed the installation of...

Banbury, United Kingdom
Reviewed 1 week ago via mobile

I think this is my third visit here, I came here for my wedding night, subsequently returned for a short honeymoon, and now back for Valentines weekend. I think that says it all! It's a lovely pub/hotel and part of the Best Western chain. On arrival the staff can't do enough for you and made us feel very welcome. The...

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Helpful?
Thank PaulUndie
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for your lovely review, I am delighted that you had such an enjoyable stay again with us. We look forward to seeing you again in the near future. Best wishes, Jim

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for 1 night only in a suite, room 61. Very friendly welcome on arrival. We used the gym and the pool (and sauna and steam room) and had a meal in the bar. Overall the whole experience was fantastic, the staff, the room, the facilities, the food, the location. I really can't praise it enough. We will definitely...

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Helpful?
Thank Ian S
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for taking the time to post your review. It's great to know that you enjoyed your stay and meal, and that you made good use of the leisure facilities too. The team will be delivhted with the feedback. See you again soon. Kind regards Jim

Falkirk, United Kingdom
Reviewed 1 week ago

Had a lovely room with a view of Bassinthwaite room very clean ,only down side mattress was very soft. The meal in the Tavern was excellent, staff were very helpful to accommodate a special diet. Thankyou.

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Helpful?
Thank janall47
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you so much for the feedback, and I am plesed that you enjoyed your stay overall, but sorry to learn you found the mattress too soft. The food and beverage team will be delligted that yuou enjoyed your meal and that we catered accordingly for your requests. Kind regards, Jim

Reviewed 2 weeks ago via mobile

Sadly not good at all Poor food and service Would not go back Shame as when I grew up around here it was known to be good.. today went for Sunday lunch and was awful Roast beef was tough and tasteless Potatoes clearly not fresh Service super slow

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Helpful?
Thank Louise D
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Dear Louise, I am so sorry to learn of your disappointment yesterday, please accept my apologies. I would like to speak with you personally and would be grateful if you could give me a call me at the hotel to discuss service. It is most unusual for us to receive negative feedback for our Sunday lunch and I would like...

Issy-les-Moulineaux, France
Reviewed 2 weeks ago

Our stay in the hotel was delightful, a room, very good food in the hotel tavern worth the money and caring staff. We appreciated very much speaking to Jitka who helped us with the food and wine choice and is a charming young lady. We hope to come back one day. The Bleus Family, Issy-des-Moulineaux, FRANCE

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Helpful?
Thank 174bleu
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you so much for your review and your kind comments. I am delighted that you enjoyed your stay and that Jitka was able to assist you and enhanced your overall dining experience. We look forward to welcoming you back. Kind regards Jim

Clydebank
Reviewed 3 weeks ago via mobile

The staff were fabulous . The reception staff were outstanding . Nothing was a bother to them at all . Bar staff were also very nice . Location of hotel was quiet but that's what we like . Facilities at hotel were superb . One down side was the room. We paid extra for an executive room and were expecting...

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Helpful?
Thank SweetLady2u2
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for taking the time to post your review; the team will be delighted with the feedback. I am sorry to learn that the executive rooms were not to your satisfaction. 'Zip and link' beds allow us to to make king size or twin rooms without the need to remove beds and mattresses causing delays. Our varied customer mix...

Hartlepool, United Kingdom
Reviewed 3 weeks ago

Myself and my wife recently stayed for 2 nights for our honeymoon. We can not knock the hotel in any way. We were pleasantly surprised at how clean everywhere was. The staff were very friendly and helpful, checking in was fast and easy. Plenty of parking spaces for our car. The room was spacious with everything you needed, kettle, hair...

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Helpful?
Thank SmithyJD
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thanks for the review and recommendation, and I am delighted that you enjoyed your stay with us. We look forward to seeing you again in the near future. Best wishes, Jim

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about BEST WESTERN PLUS Castle Inn Hotel

Address: Near Keswick, Bassenthwaite CA12 4RG, England
Region: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Price Range: $106 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Castle Inn Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
BEST WESTERN PLUS Castle Inn Hotel Bassenthwaite/Keswick, UK
Hotel Style:
#1 Business Hotel in Bassenthwaite
#4 Family Hotel in Bassenthwaite
#5 Romantic Hotel in Bassenthwaite
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Castle Inn Hotel staff and other travellers.
5 questions
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Newcastle upon Tyne, United Kingdom
Durham, United Kingdom
over a year ago
manchester
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Castle Inn Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beautiful cosy room with Lake view.”
 of 5 bubbles 174bleu, 2 Feb 2017 | Read review
“Booking on line was a lot cheaper for the offers.”
 of 5 bubbles T4457VOmarkr, 17 Jan 2017 | Read review
“All good but assume rooms in original part of building the nicest.”
 of 5 bubbles thetowers2016, 1 Jan 2017 | Read review
“Our room was very quiet on ground floor but our fellow travellers had a lot of noise from upstairs, maybe unoccupied room above us 64.”
 of 5 bubbles ParsnipsEssex, 7 Dec 2016 | Read review
“Lake view room best”
 of 5 bubbles The_Hulse, 28 Nov 2016 | Read review
5 of 5