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846 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Castle Inn Hotel
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Showing 843: English reviews
Essex, United Kingdom
Reviewed 1 week ago

This hotel needs a huge refurbishment. Mattresses, duvets and pillows are old and all need replacing. As a result, the sleeping experience leaves much to be desired- not 4 star. Rooms are dust and needs a good clean. Walls need painting and some fixtures need looking at. Our carpet was ripped too- not 4 star. Breakfast in bed only offered...

Review collected in partnership with Best Western
5Thank ninabL120FV
Reviewed 1 week ago via mobile

We stayed here in a family room, the biggest hotel room we've ever had (and we've stayed in many) the check in staff were really happy and helpful which was a nice start. We headed down to the leisure facilities. The pool was great for the kids and the sauna and steam room great for me! I was slightly disappointed...

1Thank thelightweight
Reviewed 2 weeks ago

We had our wedding at your hotel in 2015 and I wanted to return to a place that had special meaning for us for my husbands 50th which was Saturday. However, this time we had a dog. Therefore I booked a dog friendly room with breakfast for myself and my husband and another room for our 3 older children. I...

1Thank Lynne R
Reviewed 2 weeks ago via mobile

So we are getting Married in this Venue in 2018, so decided to spend a couple of nights, taste the food, experience the rooms for our guests. All i can say is it is brilliant! Staff are lovely and very happy to help with anything. Woman on reception was brilliant, very smiley and very very welcoming. Only one thing was...

Thank Kristopher J M
Poulton Le Fylde, United Kingdom
Reviewed 3 weeks ago

You don't often get hotels that will accept a one night stay but this one did. The room was comfortable and the breakfast tasty and plenty if it. Staff were helpful and friendly. We had a meal in the tavern which was good too

Thank Debsforsyth
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for your kind feedback and I am delighted that uou enjoyed your stay. \est wishes Jim

Hue, Vietnam
Reviewed 3 weeks ago

My Wife and I stayed here for our one year anniversary. One of the main reasons we did is because of the roll top bath advertised in the executive room. What better after a long day hiking to soak in a big bath? When we first arrived the staff were very welcoming. After checking in and being given the room...

Thank Tyler S
Reviewed 3 weeks ago via mobile

Great location and easy to access including large car park. I had No issues in deciding where to stay based on the reassurances of the brand. However I was wrong. This place was really average, with only one staff member who gave a little effort to the service- the receptionist was bubbly and cheerful. She gave us a great welcome...

1Thank Laurence A
Reviewed 4 weeks ago via mobile

We booked a 2 night stay with our 5 month old baby and because of the time of year the pool and leisure facilities made us choose this hotel. 1. The standard room we originally booked was really too small to put up the travel cot so we had to pay extra to upgrade to an executive room 2. Most...

1Thank Kirsty A
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for the review and for contacting me directly. I have responded directly to your email. Sincerely, Jim

Airdrie, United Kingdom
Reviewed 10 March 2017

Stayed one night on a dinner, bed and breakfast basis. On check in we were pleasantly surprised with the room which although traditionally furnished looked comfortable and clean with a massive bathroom. We made use of the gym and swimming pool which were fantastic. We had booked in to the restaurant but because there was only one other booking we...

Thank MFife
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for taking the time to post your review. Please accept my apologies for the mattress. We are currently in the process of replacing these so I will add this room to the list. Although the restaurant menu is fairly compressed, the larger, traditional Tavern menu is also available to those guests who book on a dinner, bed and...

Wigton, United Kingdom
Reviewed 8 March 2017

Set in a beautiful location with views of Skiddaw and Lake Bassenthwaite from the beer garden, the Tavern Bar of this hotel never disappoints. I live nearby, and frequently pop in for the special lunch menu, and a pint of local ale. Being a local I haven't stayed here, but its parent group has an excellent reputation. An added attraction...

Thank johnmellor0
jimmurray2017, Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review

Thank you for the review. I am obviously delighted that we are popular with locals as well as those visiting the area. Our aim is to keep the offering of quality at a decent price. Having at least 2 real ales on is also attractive and the Senior Citizens lunch is excellent value. I hope you keep coming back. Thanks....

174 photos of this hotel

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Hotel & Grounds (30)
Dining (2)
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Bathroom (13)
View from Room (3)
Pool/Beach Area (1)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (3)
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Room/Suite (5)
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  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about BEST WESTERN PLUS Castle Inn Hotel

Address: Near Keswick, Bassenthwaite CA12 4RG, England
Region: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Price Range: $125 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Castle Inn Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
BEST WESTERN PLUS Castle Inn Hotel Bassenthwaite/Keswick, UK
Hotel Style:
#1 Business Hotel in Bassenthwaite
#4 Family Hotel in Bassenthwaite
#5 Romantic Hotel in Bassenthwaite
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Castle Inn Hotel staff and other travellers.
5 questions
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Newcastle upon Tyne, United Kingdom
Durham, United Kingdom
over a year ago
over a year ago

See all questions (5)

Questions? Get answers from BEST WESTERN PLUS Castle Inn Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel”
derekh406, 21 Apr 2017 | Read review
“Treat yourself and go for an executive room with a four-poster bed”
mkgeorge, 21 Apr 2017 | Read review
“Executive suite looked out over lovely gardens, very quiet and peaceful”
765KateG, 16 Apr 2017 | Read review
“Rooms are quiet and the leisure facilities are relaxing”
Jack_Wootton, 16 Apr 2017 | Read review
“Probably to the rear and away from the rooms that they allow dogs to occupy”
ArchieL231, 14 Apr 2017 | Read review
5 of 5