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Doubletree Resort by Hilton, Central Pacific - Costa Rica

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Doubletree Resort by Hilton, Central Pacific - Costa Rica
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2,504 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Resort by Hilton, Central Pacific - Costa Rica
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Showing 1,363: English reviews
Palm Beach, Florida
Reviewed 6 July 2013

We visited the resort in June, and had I done more homework we would have never stayed here. The room itself was terrible. It had a horrible smell of mold and and the tub/shower was filled with cold water upon our arrival and when we tried to empty the water the drain wasn't working! Not only that but we had...

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Helpful?
5Thank christina k
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Christina k: Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences you experienced during your stay with us. We try to always go above and beyond for our guests and I am very sorry to hear that we were unable to do that for you. I want you...

Cordova, Tennessee
Reviewed 6 July 2013

For the location, the hotel overall was a decent property. I would have to say, it is in bad need of needing renovations, especially in the guest rooms. The walls need to be painted and the exterior doors need to be replaced as they are extremely "thin" allowing the noise to come in. If you are looking for 5 star...

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Helpful?
2Thank GSteif
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear G S: Greetings from the Doubletree Resort by Hilton Central Pacific Costa Rica. First of all, I would like to thank you for sharing on TripAdvisor such a complete and wonderful review regarding your impressions of your stay with us. We would also want to thank you for your lovely words regarding our staff and our location, and especially...

New York City, New York
Reviewed 1 July 2013

As much as I'd to stay and explore another resort, I will definitely make it a point to come back to the Hilton Doubletree Resort. The customer service was spectacular. We were greeted with warmth and respect from the guards at the front gate, to the front desk personnel, our bellhop (Marco), the housekeepers, food service personnel, the guards on...

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Helpful?
4Thank Joelle B
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear JoelleB: We really appreciate the time you have taken to write your positive and detailed review. It is our pleasure to note that you were thrilled by discovering part of our amazing Costa Rica, and how you enjoyed its wealthy nature and moreover the gentleness of its people. Thank you for recommending our hotel to others, and sharing your...

California
Reviewed 17 June 2013

We were at this place at the beginning of june. My familly and I intended to stay there longer, but only spent one night. The rooms are not well kept, the food is ok. The drinks were not that great, they had a funny taste. I love to go swimming in the ocean, but this beach is the ugliest beach...

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Helpful?
2Thank Parrita07
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Parrita07: Your comments are always very helpful and valuable for us, you can be sure that we are always looking for ways to update our property to give the best quality of facilities and service as well, in order to achieve full guest satisfaction as our major goal, and we do appreciate your time to write this review to...

Big Pine Key, United States
Reviewed 17 June 2013

Terrible service, food and hospitality. The staff should be trained in Hilton customer service and hospitality for guests coming from other countries, not only for locals. The food is worst than cafeteria food with flies all over it.Thank you for ruining my long weekend!!!!!!!!!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
5Thank Jorge A
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Jorge A: We appreciate the insight you provided regarding your recent stay at our hotel. I understand from your review that you were not entirely satisfied with your visit and we came up short of delivering a hospitality experience consistent with your expectations. Please be assured that your review will be taken into consideration so that we may improve...

Kissimmee, Florida
Reviewed 6 June 2013

We visited this resort May 26-30, 2013. The staff were excellent and we would like to especially thank the staff at the Hilton Honors Guest Services - we were welcomed and as Diamond members treated exceptionally well. It was nice to know our business was appreciated. Thank you so much to Kary who made our transportation arrangements with Chico and...

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Helpful?
2Thank 21SAF
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear 21SAF: First of all, thank you for your review of your past stay at our hotel. I was pleased to read from your review that you found our staff was polite and helpful and that our seafood restaurant was excelent . Our main priority is for all of our guests to have a welcoming stay. I do however understand...

Fort Lauderdale, Florida
Reviewed 5 June 2013

We just returned from Costa Rica, where we spent 4 nights at the Doubletree Resort. While the rates were fabulous, and the room included all meals and drinks, I would not return to this Hilton property, specifically because the rooms were less than adequate. Considering the humidity level, I can understand the reasoning behind a lack of carpeting in the...

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2Thank Travelbon4
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear Travelbond4: On behalf of the management and our staff, we’d like to thank you for your recent stay with us. We are delighted that for the most part you enjoyed your visit; however, we are disappointed to learn of other aspects of your stay that were not up to your expectations. We strive to provide our guests 100% satisfaction...

Fresno, United States
Reviewed 2 June 2013

We enjoyed our stay, only one night, as the rates for the next night were over double. Enjoyed the Iguana's roaming the grounds, plenty of swim-up bars however the drinks were mostly juice. Meals are buffet style only unless staying 3 nights or more.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Ken W
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear KenW: Thank you so much for your time to write a review. It is our pleasure to know that we have met your expectations during your stay with your family in our resort. Your business is extremely important to us and we really appreciate your feedback about drinks. Again, I thank you for your comments and we would love...

Scottsdale, Arizona
Reviewed 2 June 2013

My husband and I were scheduled to spend a week by the beach for his birthday week. And as soon as we arrived, we wanted to leave. This is NOT at all like the Doubletree in the US. The rooms were dark, musty, old, smelly, and run-down. Since we booked this hotel using our time-share, we requested for other rooms....

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1Thank LenaTravelstheWorld
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear LenaTravelstheWo…. I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property...

Concord, California
Reviewed 1 June 2013

I visited here on the back 3 days of a 7 day trip to Costa Rica. The Good: The quality and quantity of food served in the main dining area was very good; the staff provides a variety of free activities (land/pool) to keep you entertained; there are snack/bar kiosks open during off meal hours in case you need a...

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Helpful?
1Thank James M
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review

Dear MCJam: Thank you for your detailed review. I am happy to read that you enjoyed your time in Costa and your stay with us. I really appreciate your suggestions; we are always looking for ways to improve our service. Our dark brown volcanic sand beach is a typical characteristic of our central pacific coast, and one part of the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more   less 

Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Address: El Roble 171-400 Puntarenas, El Roble, Punta Arenas 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Region: Costa Rica > Province of Puntarenas > Punta Arenas > El Roble
Price Range: $175 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Number of rooms: 315
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Despegar.com, Booking.com, Hilton Hotels Direct, Agoda, Hotel.de, HRS and Reservation Counter so you can book your Doubletree Resort by Hilton, Central Pacific - Costa Rica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Resort by Hilton, Central Pacific - Costa Rica staff and other travellers.
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Questions? Get answers from Doubletree Resort by Hilton, Central Pacific - Costa Rica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms in the main building...close to the lobby, buffet and pools”
 of 5 bubbles 193deannes, 29 Mar 2017 | Read review
“Building three, Second or third floor, ocean view”
 of 5 bubbles 401carolb, 24 Mar 2017 | Read review
“ask for an oceanview room in bulding 3 I believe it is called.”
 of 5 bubbles P2695WKluisf, 22 Mar 2017 | Read review
“i like building one , ground floor, facing ocean. but thats me.”
 of 5 bubbles loriboast, 12 Mar 2017 | Read review
“Depends what you want. Building 1 is older, but really good.”
 of 5 bubbles SandyB564, 12 Mar 2017 | Read review
5 of 5