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HUALUXE Zhangjiakou

Traveller (77)
Room & Suite (38)
Dining (17)
About
Location
Cleanliness
Service
Value
HUALUXE Zhangjiakou sits in the core area of business, adjacent to Rongchen Square City Complex. Hotel location is convenient for the business and leisure, only takes 20 minutes to Zhangjiakou Railway Station. The hotel features 340 deluxe rooms with all-day free high-speed Internet. Bathrooms are fitted out with luxurious fixtures and complimentary amenities from the internationally-renowned SPA brand “Essential Elements”. A series of selected Chinese tea and a set of bespoke Chinese tea set are presented to our guests as a unique complementary gesture. Hotel has complete gym and indoor swimming pool and Health-Care Center to provide a one-stop solution for guests to enjoy a relaxing moment. A wide selection of food is offered to meet various dining needs, including the exquisite Chinese cuisine served at Caifenglou Chinese Restaurant, the Chinese and Western buffet provided by Xian Yan All-Day Dining Restaurant, the unique Pan-Asian food served by Tai & Ko Specialty Restaurant and Chinese-style late night supper served at Noodle Bar. A series of flexible meeting spaces are designed, including a 1,300 sqm pillar-less ball room, various well-equipped function rooms. HUALUXE Zhangjiakou will be your best choice for visiting in Zhangjiakou!
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Luxury
Business
HOTEL CLASS
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Reviews & more
18Reviews
133Photos
0Q+A
1Room tip
Traveller rating
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  • 8
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  • English
Popular mentions
+4
hotel is great, clean and spacious rooms, pool, gym. but why guest are smoking everywhere? such a terrible habit. it’s s shame that front end or restaurant staff doesn’t speak english. there are many western guests so at least basic communication level of english is needed.
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This hotel was just bought by Lanjing group, so the is some management issue needs to be addressed. The rooms are big and well. I have to try the swimming pool and the gym next time. Buffet is ok and the choice is enough.
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This hotel become terrible !! Thirty !! And the room have terrible bad smell , hot water don’t work !!! Staff don’t care !!! It’s pity was good start but no management terrible !!! This hotel must act fast before lost the image Coffee machine but no coffee also
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Response from 琪 郭, Public Relations Manager at HUALUXE Zhangjiakou
Responded Feb. 6, 2018
Dear Customer, In the name of all of my colleagues we would like to thank you for having chosen the Hualuxe-Zhangjiakou Hotel for your stay. We noticed on the questionnaire that we have failed in meeting your and even our expectations in the majority of points as you rated us lower than our internal benchmark standards. I would like to express my most sincere regrets and we apologize for the above. Your impressions are of particularly great value to us in our constant strive to improve our service and the hospitality experience of our guests. I trust you will give us soon another opportunity to prove our commitment meeting the high level of InterContinental standards and personal service. For the room bed smell, hot water don’t work, no coffee capsule problem, we will improve as soon as possible. Please do not hesitate to contact me personally prior upon your next visit, especially if you need my assistance or if you would like to share your ideas which would help us to make your future stays at the Hualuxe-Zhangjiakou even more enjoyable. The entire staff is looking forward to serving you at Hualuxe-Zhangjiakou Hotel and gaining a perfect “10”. Thank you once again. Respectfully yours,
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A very nice hotel and I have no complaints on the room that I stayed in except for the old carpet (a lot of loose fabric) that they'd put the bed on. Very comfy bed and the breakfast was great. Hotel staff was friendly and helpful but also very busy most of the time. Recommended.
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Response from 琪 郭, Public Relations Manager at HUALUXE Zhangjiakou
Responded Dec. 24, 2017
Dear Guests. Thank you for choosing to stay with us at the HUALUXE Zhangjiakou. We are glad to hear that you enjoyed your stay. At HUALUXE, we indulge our guests with warm and attentive service that epitomizes what Chinese etiquette should be.Should your travels bring you back this way, I hope that you will stay with us again. Have a nice day !
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For the "Town"class hotel, it is quite an impression hotel with international standard facilities. I like the GYM facing the swimming pool. It keep you occupied. The breakfast restuarant has a wide selection of dishes and even freshly juice on demand. The ceiling is four storey
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Response from 琪 郭, Public Relations Manager at HUALUXE Zhangjiakou
Responded Dec. 24, 2017
Dear Guest, thanks for choosing HUALUXE Zhangjiakou. We appreciate your positive comments very much. We are glad that you are satisfied with our service、location、breakfast and facilities. Xianyan All Day Dining Restaurant provides a healthy breakfast. The Fitness Center is furnished with state-of -the art equipment, including free weights and computerized exercise machines. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Thanks again! We look forward to welcoming you back in the near future. Have a nice day!
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"Toile bathroom design is beautiful , hotel provide good TEA set and Tea leaf."
PRICE RANGE
US$77 - US$123 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHebeiZhangjiakou
NUMBER OF ROOMS
340
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