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All reviewspoachers barsteak piethe main hotelcooked breakfastfalkirk wheelfunction roomfull scottishfirst classtea coffeecan't faultgreat nightan overnight stayone night stayevening mealreception staffexcellent value for moneygerry
We spent an evening in hotel to celebrate a birthday .We had a meal in the Pub..Poachers..and the food was great .Staff were brilliant 👍nothing was a bother to them.They made us feel so welcome.We stayed overnight and the accommodation was of a high standard...More
Response from CastlecaryResponse, General Manager at Castlecary House HotelResponded May 3, 2016
Thank you for your kind comments, we are delighted that you chose to come along to Castlecary for your birthday celebration and that you all enjoyed your evening. Your kind words will be passed to the team accordingly and we look forward to seeing you...More
We booked for 2 nights and stayed in the annexe as we had requested a quiet room. The room was ok - nothing special - in need of refurbishment. We were woken at around 7am on the Sunday morning by the cleaners in the store...More
1 Thank ashwendy
Response from CastlecaryResponse, General Manager at Castlecary House HotelResponded April 30, 2016
Very disappointed to hear your feedback on your recent stay, yes apologies our laundry room is situated in the centre of the square and operate from their daily, if they disturbed you again we apologise.
We value breakfast to be most important meal of the...More
We had not been for a couple of years but we're meeting friends do thought we would give it ago again, shame waited near ten minutes to get drinks standing at the bar one girl serving I asked were where all the staff on a...More
3 Thank Redredjo
Response from CastlecaryResponse, General Manager at Castlecary House HotelResponded May 6, 2016
Would it be possible for you to contact myself directly to discuss the points that you raised.
This would be greatly appreciated and would assist me further as I investigate your allegations.
It is our intention to have a full and satisfactory resolution.
Held my wedding in the hotel, could not of asked for a better day, which was because of the castlecary, the staff were amazing and helped at any opportunity they could!! Would recommend this hotel to anyone!!! Food was amazing as were the rooms!!More
Thank Claire C
Response from CastlecaryResponse, General Manager at Castlecary House HotelResponded April 18, 2016
Thank you so much for your kind words, it was very much our pleasure in being able to take care of you on your wedding day. I will pass on your thoughts to the team accordingly.
Have a wonderful time both in Dubai...More
I came here for a family meal on a Saturday night. We ate in the restaurant part of the hotel. The menu was a set menu with a few different choices on it. I had the chicken and sweetcorn soup for a starter and I...More
Response from CastlecaryResponse, General Manager at Castlecary House HotelResponded April 10, 2016
Thank you for taking the time to pass on your thoughts to ourselves. We are disappointed to hear that you felt the portion of meat in the Steak Pie was not great and was also a little fatty, I will speak with Chef regarding this...More