Hotel Marina d'Or 5*
1 review
#3 of 22 Hotels in Oropesa Del Mar
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Calle l'Antina 3, 12594 Oropesa Del Mar Spain
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 21-01-14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Marina d'Or 5*
Updated 21-01-14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 22 hotels in Oropesa Del Mar
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located on the floors above Europe's largest scientific seawater spa, and on the seafront of the privileged coast of Castellon, the Marina d'Or 5* Hotel is a luxury for the senses and a flagship Spa Hotel in Europe. It has 184 rooms, including themed suites, junior suites and rooms adapted for disabled use.
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Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Game room
Kids stay free
Paid private parking on-site
Wifi
Hot bath
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Plunge pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Squash
Bicycle tours
Entertainment staff
Evening entertainment
Tennis court offsite
Water park offsite
Waterslide
Nightclub / DJ
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hot spring bath
Massage
Solarium
Steam room
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Walk-in shower
Bath / shower
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, Arabic and 3 more
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
34Restaurantswithin 1 km
7Attractionswithin 1 km
Contact
Calle l'Antina 3, 12594 Oropesa Del Mar Spain
Name/address in local language
Getting there
See all nearby hotels
1,218Review26Q+A13Room tips
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Popular mentions
Broken bed in our apartment and an Irish bar with no staff no irish music and no cider, never in my life have i seen an irish bar left unattended. The food in the buffet was disgusting the chips were raw frozen skinny. servers dont speak english anywhere, its very hard to communicate. Oh childrens lol surprize toys bought in the shop were fake and not priced any cheaper. Only good shop was the shoe shop. One nice Portuguese member of staff!
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Date of stay: July 2019Trip type: Travelled with family
1 Helpful vote
Helpful
This review is for the Spa at the Hotel. If could give this place 0 stars I would after how rude and mistreated my family and I were by the staff here.This place was beautiful and the pools are great. Unfortunately the staff completely ruined the end of the experience. At half 7, they all walk around shouting and clapping their hands at you to get out so you are out of the door for 8. Considering the amount of people who are inside the spa, they do not have enough facilities to make this possible such as showers and changing rooms. Most of the showers dont work either. Whilst meeting my family at the hair dryers after struggling to get a shower and changing room, the staff all crowd around staring at you which felt very intimidating. This was then topped off by a women who had black glasses and blond curly hair who was a member of staff. Right in front of us she was speaking to a colleague in Spanish about how we are really disrespectful and that English people are the worst and very inconsiderate. At this point my dad was rushing around to put this top on wet because there was no changing rooms for him and the staff were blocking them off. He wasnt even dry. This women who was bad mouthing us was very surprised and didnt realise that my partner is Spanish and understood the whole thing. Very disappointing, humiliating and when we were rushed out the staff were laughing at us. We were out of doors at 805pm. 5 minutes late which makes this whole thing even more disgusting. With a background of managing a Spa I think management need to reconsider who they hire and either pay their staff an extra half an hour so customers are not rushed. Train them what good customer service is or learn how to operate a Spa efficiently. This is the worst hospitality I have ever experienced and if you want a relaxing day, the staff know how to ruin this for you.…
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Date of stay: August 2019Trip type: Travelled with family
1 Helpful vote
Helpful
Not what they promise at all. When they say “ocean view” you can see the ocean but not really. They promised so much and we paid for “everything” and they came up with so many excuses not to meet expectations and all the wonders they said. Food sucks too, microwave warmed hot dogs, lame food. So so disappointed, we paid so much for an amazing vacation but they did not meet our expectation at all. Nada que ver con lo prometido y nadie te responde por lo prometido
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Date of stay: July 2019Trip type: Travelled with family
Helpful
Response from Marina d, Director de Relaciones con Clientes at Hotel Marina d'Or 5*
Responded Aug. 7, 2019
We are greatly disappointed to read the impressions that you transfer to us since we consider that they do not correspond to the services we provide nor are they too constructive. We would like to clarify that when our apartments or rooms have sea views, they can be frontal to the sea or lateral to it. In addition, our magnificent kitchen team prepares a wide variety of dishes daily with the best selection of natural and fresh ingredients on the market. In addition, three days a week we prepare themed buffets for dinner: Tuesday is Italian food day; Thursday we make Mexican food and Saturday is the turn of Asian food. Also, on Friday we prepare kebab and every Wednesday and Sunday we add a chocolate fountain to the excellent variety of desserts we make daily. Our prices are consistent with the quality of the services we provide. A greeting.
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Booked a two night stay, half board for 560€. Was expecting luxury! Very disappointed with what we found. Whilst the hotel staff were friendly and worked hard it was the general lack of maintenance and the desperate need of a refurbishment which let the hotel (and resort) down. This could be a an amazing resort, but feels like it is being left to deteriorate. The hotel itself needs an industrial clean and full referb. We had a good size room but it had seen better days. Under the bed looked like it had never been cleaned, and their were long hairs in the shower. Selection of toiletries was good and the mini bar was stocked and reasonably priced. The food and the restaurant was good, the house wine "drinkable". Included in the hotel stay was unlimited entrance to the Balneario (This was our attraction to the hotel). The Baleario has seen better days too. Some of the issues: -outside lift doesn't work -horrible paint over the tiles -a large number of lockers don't work -the mud bath had no mud, just brown water -adults only pool was full of children (not surprisingly as its next to the children's area). -mould around most jacuzzis -various water features not working -lots of cracks and tiles missing on the floor -The windows by the "mar muerto" pool were filthy -general lack of maintenance in all areas The rest of the resort is the same; I'm sure it was nice once, but all areas need maintenance. What we saw in the Gardens show bar in the evening had us questioning the credibility of the resort. Whilst waiting for a drink at the bar we saw what appeared to be the head waiter "reycling" drinks tickets from the bar and giving them to waiters to take the already paid drinks to the tables and then writing down what he had recycled on a clip board. Clearly following managerial instructions to obtain "black money" for the resort. I stayed at the bar a minute after I didn't take my drinks receipt, the waiter took it back, placed it on the side of the till, the head waiter took it, read it and once the same order was placed it went out to be paid again at table. Not everything was bad, we enjoyed how the resort was laid out, everything was close, but for the price we paid, we were expecting so much more.…
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Date of stay: July 2019Trip type: Travelled as a couple
Cleanliness
Service
Sleep Quality
Helpful
Response from Marina d, Director de Relaciones con Clientes at Hotel Marina d'Or 5*
Responded Aug. 7, 2019
First of all, we want to thank you for your visit, the time you have spent in valuing us and highlighting positive aspects such as the treatment received by the staff, the food as well as the minibar and the treatment of the staff. Although on the other hand we are disappointed to read the rest of the impressions that we are transferred. Both our cleaning and maintenance team strive daily to ensure that all facilities are in optimal condition. We would also like to clarify, to avoid confusion of the other readers, that in no case our staff, who is perfectly trained to give the best customer service, is dedicated to obtaining black money. A greeting.
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When we arrived at the resort, the office was closed, the building was closed and there was nobody there knowing anything about the place. There is no sign, no notice to direct you to any one. It was the worst experience landing in a foreign country and in front of the place you booked but couldn't find anyone to let you in. Also the place was extremely difficult to find, and the address on the reservation doesn't work with google search or any gps device, and the phone listed there was never answered by a person and it was always the answering machine and always Spanish. We spent a couple of hours trying to find someone to let us in, and eventually was directed to the main hotel (after asking a bunch of people in the street). Thanks God, our reservation was there and someone there gave us a key to our room. The room was excellent, with a view to the ocean, two bedrooms and a kitchen with everything for cooking. It's a shame that such a great place was not serviced property. The management really needs to think about their customers and help them out in case like that. We would really appreciate it, if you could just put a notice in English in the window of the office directing us to the main hotel, but unfortunately there was nothing there. Also, if you want to attract international customers, please please do set up your phone and your office with some English!!…
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Review collected in partnership with Armed Forces Vacation Club
Date of stay: March 2019
Helpful
PRICE RANGE
US$162 - US$453 (Based on Average Rates for a Standard Room)
LOCATION
SpainValencian CountryProvince of CastellonOropesa Del Mar
NUMBER OF ROOMS
184
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Claim Your Listing Frequently Asked Questions about Hotel Marina d'Or 5*
Which popular attractions are close to Hotel Marina d'Or 5*?
Nearby attractions include Secretorum (0.7 km), Jardin Encantado (0.5 km), and Mundo Fantasia (0.1 km).
What are some of the property amenities at Hotel Marina d'Or 5*?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Marina d'Or 5*?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Marina d'Or 5*?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Marina d'Or 5*?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Marina d'Or 5*?
Conveniently located restaurants include Restaurante Lasarte, Pizzeria Rustica, and Jardin del Gallego.
Are there opportunities to exercise at Hotel Marina d'Or 5*?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel Marina d'Or 5*?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Marina d'Or 5* offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Marina d'Or 5*?
The staff speaks multiple languages, including English, Spanish, French, German, Arabic, Romanian, and Catalan.
Are there any historical sites close to Hotel Marina d'Or 5*?
Many travellers enjoy visiting Torre del Rey (2.7 km).