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Mercure Stafford South Hatherton House Hotel

CancelonUS$63*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$78*
US$63*
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US$78*
US$78*
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Mercure Stafford South Hatherton House Hotel
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658 Reviews from our TripAdvisor Community

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Showing 653: English reviews
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Stratford-upon-Avon, United Kingdom
Reviewed yesterday NEW

Stayed here for two nights with "Buy a Gift". Parking was easy as can park for free when you registered your car reg. Check in/out was quick, all staff were very friendly and helpful. Room was a good size, bed comfortable, very clean white bedding. Bathroom a good size with white towels. We did have a problem with the sink...

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Helpful?
Thank Sue H
London, United Kingdom
Reviewed 5 days ago NEW

When I booked this, I was worried by some of the reviews. To be honest, I needn't have been. We stayed here for a weekend (2 nights) recently and found the hotel to be perfectly fine. The hotel looks a bit run down from the outside, but its fine inside. Just needs a lick of paint. Our room was spacious...

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Helpful?
Thank hezel13
Reviewed 1 week ago via mobile

Car park, let out to private company so if you overstay you get a £100 Charge Reception, Slow (1 Staff member) Room, dull, minimalist , dated decor, unsafe to open window on ground floor as it overlooks car park and easy to climb in. Restaurant, shabby decor, shabby furniture, very small bar and seating area. Food expensive for what it...

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Helpful?
Thank soopercook
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear soopercook Thank you for posting your review of Mercure Stafford South. Parking at the hotel is complimentary for all guests, even those who overstay. Many of the comments you have made are being dealt with during our refurbishment which starts in June 2017. The Leisure & Squash Club (it is not a Spa) is open to private members as...

Walsall, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here for 1 night for our wedding anniversary following a recommendation from a family member who had stayed here. Room was comfortable but a bit dated, food was of a good standard and staff were polite. Would stay again for a one night getaway.

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Helpful?
Thank lucy_clarke81
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear lucy_clarke81 Thank you for posting your review of Mercure Stafford South. We have a bedroom refurbishment program commencing in June 2017 and I will pass your comments to the rest of the team. We hope to welcome you back to Mercure Stafford South very soon. Regards Andrew General Manager

Reviewed 3 weeks ago via mobile

Attended a wedding here and I was pleasantly surprised. My last few visits here for different functions had been very disappointing. The food at the wedding which was a soup then a carvery then dessert all of which were absolutely lovely and faultless. The evening buffet was just as impressing again it was very nice. Unfortunately half way through the...

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Helpful?
Thank kyg88
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear kyg88 Thank you for your review of Mercure Stafford South. I'm pleased to hear that like so many other guests you enjoyed your visit to the hotel. Please accept our apologies for the lack of draught drinks on the night. This was a technical issue in the cellar rather than a lack of stock. Regards Andrew General Manager

Brighton, United Kingdom
Reviewed 4 weeks ago

This is the worst value hotel I have stayed in for years. The rooms are very run down the bed was very soft and the shower only gave a trickle of water. The state of the gym (which is why I chose this hotel) is shocking its very dirty (chewing gum in the cup holder on the treadmill for example)...

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Helpful?
Thank CLW43
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear CLW43 Thank you for taking the time to write a review of Mercure Stafford South, and while I do not totally agree with everything, we do appreciate all reviews as this shows us where we need to improve. The hotel is under new management and we have a refurbishment program commencing in June 2017 and the Leisure Club has...

Oldbury, United Kingdom
Reviewed 4 weeks ago via mobile

As said elsewhere, the parking charges don't apply as you enter your registration at reception. We all enjoyed the afternoon tea. A stand rather than a slate would have allowed for better presentation but there was plenty and we couldn't finish it all. I would say the Victoria sponge was the best. The service from the waiter was excellent. He...

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Helpful?
Thank Paul S
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Paul S Thank you for your review of Mercure Stafford South. I'm pleased to hear that you enjoyed your afternoon and were well looked after. I will pass your comments on to the waiter who looked after you. We are currently reviewing our afternoon tea and will be introducing stands and waving goodbye to the slates! Regards Andrew General...

Wolverhampton, United Kingdom
Reviewed 4 weeks ago via mobile

A group of friends arranged this afternoon tea after purchasing a Groupon voucher. This hotel is off the main road so you'd miss it unless actually looking for it. From the outside it looks quite run down and neglected. The outing didn't start well when we noticed the parking charges, but on further investigation they don't apply to hotel visitors,...

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Helpful?
Thank DIANE B
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Diane B Thank you for your review of Mercure Stafford South. We are currently reviewing our afternoon tea and will be bring back the stands and waving goodbye to the slates! Please accept my apologies for the late arrival of the Prosecco and I will speak to chef about the sandwich selection. Regards Andrew General Manager

Birmingham, United Kingdom
Reviewed 4 weeks ago via mobile

We booked to stay here as we were attending a wedding in the area. We chose this hotel based on Mercure's overall reputation however this hotel really does let Mercure down overall. Positives first - Check in was quite quick and the reception staff polite. Negatives - the overall appearance of the hotel is tatty. It really could do with...

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Helpful?
Thank Lucypeigh0511
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Lucypeigh0511 Thank you for taking the time to write a review of Mercure Stafford South. We appreciate all reviews as this shows us where we need to improve. The hotel is under new management and we have a refurbishment program commencing in June 2017. Please accept my apologies for the service you received in the evening. We do offer...

Wolverhampton, England, United Kingdom
Reviewed 5 weeks ago via mobile

Just returned from Afternoon tea at the Mercure hotel at Penkridge. Spent a lovely hour enjoying a sumptuous spread of sandwiches, cakes,scones and macaroons. I bought a Groupon voucher which was £14 for two people (I think you can add a glass of Prosecco for a couple of pound more). I found it to be well worth the money as...

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Helpful?
Thank Emma A
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Emma A Thank you for your review of Mercure Stafford South. I'm pleased to hear that you enjoyed your afternoon and were well looked after. I will pass your comments on to the waiter who looked after you. I hope we will be welcoming you back very soon. Regards Andrew General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Mercure Stafford South Hatherton House Hotel is ideally located for both the leisure and business traveller, close to Junctions 12 and 13 of the M6 motorway. You can really relax at the Hotel, a wonderful setting surrounded by rural countryside in the peaceful market town of Penkridge. The hotel has a leisure centre and Free WiFi for all guests. ... more   less 

Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Region: United Kingdom > England > Staffordshire > Penkridge
Price Range: $113 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Stafford South Hatherton House Hotel staff and other travellers.
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Questions? Get answers from Mercure Stafford South Hatherton House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel”
mail904, 17 Apr 2017 | Read review
“There is a small lift but then long corridors.”
nanjake, 21 Mar 2017 | Read review
“Ask for a room that does not back on to the Rugby club. Music can go on after midnight. Don't leave valuables in your room.”
Rayc37, 22 Nov 2016 | Read review
“Best Western Tillington”
georgebailey37, 17 Nov 2016 | Read review
“Try another hotel”
timlinnington, 1 Nov 2016 | Read review
5 of 5
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