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Mercure Stafford South Hatherton House Hotel

712 reviews
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Traveller (112)
Room & Suite (27)
Dining (8)
Overview
  • Excellent18%
  • Very good32%
  • Average24%
  • Poor14%
  • Terrible12%
Travellers talk about
“night break”(11 reviews)
“great weekend”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (712)Write a Review
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All reviewsall inclusive dealnight breakgreat weekendboth morningsstayed here for two nightsfood was lovelywedding receptionyogurtalton towersstaffordshirevenue
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1 - 5 of 706 reviews
Reviewed 3 weeks ago via mobile

Never come to this hotel. I have spent the worse night I ever had in a hotel In a few words no heating in the room even if I called to complain. The only answer was, yes sir, everything works well. Check !!! I found...More

1  Thank stezzo
Response from HotelManagerStafford, Manager at Mercure Stafford South Hatherton House HotelResponded 3 weeks ago

Dear stezzo, I'm sorry to hear you experienced some issues with your recent stay. If you were not happy with the room you were given then we would have moved you to a different room had we known there was a problem that we were...More

Reviewed 3 weeks ago

We went in for a quick coffee, parked in the adjoining car park (assuming it belonged to the hotel). The following week a letter arrived in the post demanding £100! Wtf? Lovely little CCTV photos were provided of the car entering and leaving the car...More

1  Thank scrogsie
Response from HotelManagerStafford, Manager at Mercure Stafford South Hatherton House HotelResponded 3 weeks ago

Dear scrogsie Staff do ask custmers on arrival to input their car details into one of the terminals in reception as anyone using the hotel even just for coffee receives free parking. If a customer imputs the wrong details or chooses not to register their...More

Reviewed 2 January 2018

Attended the New Years Eve party night with over night stay.To begin with 2 out of three couples had trouble with their room keys not working. Room 202 shower was unusable but time was pressing when we discovered this so we left it. The DJ...More

Thank Carol E
Response from HotelManagerStafford, Manager at Mercure Stafford South Hatherton House HotelResponded 10 January 2018

Carol E Thank you for your review and I'm sorry you did not enjoy our New Years Eve event. We have many happy guests from this night and already have bookings from them for this year's event. The DJ tries to play all requests but...More

Reviewed 29 December 2017 via mobile

My wife and I were on a night out with friends in Penkridge. Our daughter was a grandparents so rather than pay £30 for a taxi each way we thought we would stop over. I think we were the only guests. The room was fine...More

3  Thank Nick B
Response from HotelManagerStafford, Manager at Mercure Stafford South Hatherton House HotelResponded 10 January 2018

Dear Nick B, Thank you for your review and I'm sorry you did not fully enjoy your stay. It was my day off on the day you checked out and you posted your review the same day. You were advised that I was off and...More

Reviewed 18 December 2017

Attended our works Christmas party on Saturday evening. In total there were around 250 party goers there. The meal was by far the worst attempt at Christmas fare I have ever had. things started off reasonably as the starter was a tepid soup, not sure...More

1  Thank Richard P
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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$75 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$75 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (112)
Room & Suite (27)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Cherry K
25 April 2017|
AnswerShow all 9 answers
Response from sangr0wn | Reviewed this property |
There are ground floor rooms through a door opposite reception. Might need help with the door but staff are at hand. I think you will get reassurance by ringing them. Breakfast and dinning area iare both on the ground level... More
0
Votes
Flowerkate
16 August 2016|
AnswerShow all 8 answers
Response from Tracieface13 | Reviewed this property |
Don't bother unless there is a lift in the hotel bit itself. Most of the rooms are outside in like houses. I rated this as really good because the food was nice but looking back I wouldn't stay here again. There are many... More
1
Vote
kezsteve
26 June 2016|
AnswerShow all 6 answers
Response from Jam4l | Reviewed this property |
I'm afraid I did not see it much.
0
Votes
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123
Room Tips
"Rooms at back quieter rail line close to front."
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"Eat elsewhere"
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"Dont have one at the back. Not nice."
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"Excellent meals offered at The Red Lion in Bradley."
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