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This was my second time to Niseko, my friend really wanted to stay at The Vale because of its ski in ski out location. We booked the three bedroom apartment between the 6 of us for 5 nights.
Pros: The apartment was very spacious, comfortable...More
Response from nisade2017, Manager at The Vale NisekoResponded 28 July 2017
Thank you very much for your review regarding your recent visit to The Vale Niseko.
Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We regret that this...More
We stayed here for a ski vacation over the Chinese New Year break (I had stayed here once before soon after it opened). Hotel is excellently located for skiing with direct access to the lifts, a good ski shop and onsen on sight and stylish...More
Response from nisade2017, Manager at The Vale NisekoResponded 5 August 2017
Thank you very much for your review on tripadvisor and choosing The Vale Niseko again. Your review gave me pleasure to know that you were able to unwind in the intimate and restful atmosphere we thoughtfully created over providing every guests our stylish...More
For skiing, hotel's location is second to none, the ski lifts were literally a few steps out the door. The ski shop is inside the property was a big plus, our equipment needs were all handled without having to leave the building. Hotel restaurant is...More
Response from nisade2017, Manager at The Vale NisekoResponded 19 May 2017
Thank you for taking the time to share your feedback and leave a review.
The entire team and especially concierge are so happy to hear you enjoyed your stay and look forward to exceeding your expectations on your next Niseko holiday!
This is not a 5* hotel, the rooms are nice but the staff have not got a clue how to provide service. We went skiing in the morning of our last day, with the plan to return before lunch shower and check out, this was...More
Thank Phil D
Management response:Responded 15 April 2017
Dear Phil D,
We are extremely alarm by your statement and disappointed to read of your experience about our service. The Vale Onsen hours available from 7-10.30am and 1-10.30pm, daily cleaning time from 10am-1pm; This information must be provided upon registration by the reception staff...More
The situation is great and the apartments are nice but the service is terrible !!! The price is the one of a 4/5 star hotel with no service. Staff are nonchalant, never a greeting. When we left 4 staff were behind the desk and they...More
Thank Dominique L
Management response:Responded 15 April 2017
Dear Dominique L,
Thank you for taking the opportunity to review your stay with us. I'm most concerned and sorry to read of your disappointments with the staff and room cleaning.
We are committed to delivering the highest level of guest service and I'm genuinely...More
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Free High Speed Internet ( WiFi )
Children Activities (Kid / Family Friendly)
Refrigerator in room
Things to do
US$162 - US$565 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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The rooms are fine and you have a window but you have no view except up on a steep angle. You get no noise from the ski locker area. We did not get a discount over the other rooms for these lower level rooms and did not know... More
The rooms are fine and you have a window but you have no view except up on a steep angle. You get no noise from the ski locker area. We did not get a discount over the other rooms for these lower level rooms and did not know before hand that they had no view, but we booked the hotel via Travel plan ski who I do not recommend.