The check in person seemed puzzled by our arrival even though we had proof of booking. She also tried to charge us, luckily we had proof of payment. We were told to be at reception by 7am for lift to station. We had to search for driver.room was clean and tidy.
The hotel doesn’t look as bad as it is. It is rustic but clean. But service is horrible. People are nasty and agresive. We were at -8 degrees and they turn off the heater and hot water in the room. We woke up freezing. When we told them they said it is for security reasons!!! We had the terrible idea of having dinner there it was the worst meal ever!!! This is really a very bad experience.
We reserved with 2 months in advanced through a web page with a credit card guarantee and the lady in reception simply said she didn't have it and cannot give us any room. They just send us back to the street because they were over capacity. Terrible experience.
My GF and I stayed here for one night as part of a 3 week trip around the area. Reception was welcoming, and our room was ready for us at 9.30am, which was convenient and helpful. The room was nice, with a comfy bed, decent shower and working (but slow) Internet access. There was also a massive 50" TV which was impressive! Breakfast was good - chiliquilas, eggs as you like them, and beans, served with tortillas and - to our pleasant surprise - toast! Self serve coffee and juice were both good. Great choice of hotel in Creel if you don't need fancy, and can afford a few quid more than the cheapest.
Creel is very nice place to meet with family but this hotel is really bad, bad service, very noysy, not ac/cc, not wi fi, not pool, very expensive, not higienic items, not fans in room, everything is a lie, be careful!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing